03 9123 0963 - 0391230963: Mixed Reports from NBN and Broadband Provider

• Legit
• Uncertain

Community reports for 03 9123 0963 (0391230963) show mixed legitimacy - mostly confirmed as Tangerine/MORE broadband support, but some contributors uncertain about verification.

Broadband Support Calls from 03 9123 0963

Nine contributors have reported calls from 03 9123 0963 (also written as 0391230963), with five confirming the number as legitimate contact from Tangerine Broadband or MORE National Broadband Network. However, three additional reports express uncertainty about caller verification, and one contributor received a silent call followed by a text message that raised questions about legitimacy.

The number is allocated to Primus Telecommunications and operates as a local service in Victoria. Reports span from August 2023 to March 2026, with most confirmed calls relating to technical support and network-related outages rather than marketing or sales.

What Callers from 03 9123 0963 Indicate

Contributors who answered calls from 03 9123 0963 report the calls were related to broadband network faults and technical support. One contributor noted they were expecting a callback from their internet provider when 03 9123 0963 called. Another received a call following a reported NBN outage, with the caller checking whether internet service had been restored.

One report indicates a silent call from 0391230963, followed by an unsolicited SMS from a different number claiming to be from MORE NBN, referencing the silent call as related to a network fault. The contributor found it difficult to verify the text sender initially, though they eventually confirmed the legitimacy of Tangerine/MORE as their service provider.

Most contributors who engaged with calls from 03 9123 0963 describe straightforward technical support conversations rather than any sales or urgent messaging. One contributor specifically noted the call was not marketing-related but genuine technical support from Tangerine Broadband.

Report Patterns and Timing

Of the nine total reports for 03 9123 0963, five are marked as legitimate, three as suspicious, and one as nuisance. The legitimate confirmations come from contributors who recognised Tangerine Broadband or MORE as their current ISP and confirmed the calls aligned with service issues they had reported.

The suspicious reports do not indicate aggressive tactics or fraudulent claims. Instead, they reflect contributor uncertainty about verifying caller identity when receiving unexpected calls, particularly after network outages. One report mentions a silent call followed by an SMS, which created confusion about whether the contact was genuine.

The single nuisance report is a missed call with no voicemail left. Most calls were answered, allowing contributors to assess the caller's legitimacy directly. Reports span across multiple years, suggesting ongoing use of 03 9123 0963 for legitimate broadband support purposes.

What to Do If You Receive a Call from 03 9123 0963

If 03 9123 0963 calls you:

• Do: Answer if you are a customer with Tangerine Broadband or MORE NBN, as the number appears to be used for legitimate technical support
• Do: Verify the caller's identity by asking specific details about your account or asking them to provide a reference number
• Do: Confirm they are calling from your actual service provider by checking your account page or calling the provider's official number from your invoice
• Don't: Share personal information, banking details, or passwords without first verifying the caller's legitimacy through independent channels
• Don't: Feel pressured to act immediately if the caller creates urgency around network issues

What to Do If You Receive an SMS from 03 9123 0963

If you receive an SMS that references 03 9123 0963:

• Do: Check your account with your broadband provider directly to verify any reported network faults or outages
• Do: Contact your ISP using the phone number or website on your official account paperwork
• Don't: Click links in unsolicited SMS messages, even if they reference a known service issue
• Don't: Reply to verification requests via SMS - contact your provider directly using official contact details
• Don't: Assume a call from an unknown number is legitimate just because it mentions a current network issue you reported

How to Report Calls from 03 9123 0963

If you have concerns about a call from 03 9123 0963 and cannot verify it is from your broadband provider:

• Contact your ISP directly using the number on your latest bill to confirm whether they placed the call
• Report suspicious communication to the Australian Communications and Media Authority at acma.gov.au
• If you suspect phishing or identity theft, report to ReportCyber at cyber.gov.au
• You can also contribute your experience to Reverseau to help other Australians verify unknown calls

Frequently Asked Questions