- Scam
Community report for 03 9118 0463 (0391180463): ANZ bank impersonation scam using phishing email claiming PIN compromise to steal banking credentials.
ANZ Bank Impersonation Reports for 03 9118 0463
One contributor has reported a bank impersonation scam involving 03 9118 0463 (also written as 0391180463). The scammer sent a phishing email claiming to be from ANZ, alleging that the recipient's PIN had been compromised and instructing them to call the number 03 9118 0463. The contributor recognised this as fraudulent because ANZ would not solicit customer information through unsolicited emails directing calls to random numbers.
This tactic combines multiple social engineering elements: impersonating a trusted financial institution, creating false urgency around account security, and requesting personal information. The use of a local Victorian number (0391180463) allocated to a telecommunications provider adds a layer of false legitimacy designed to convince victims the call originates from a legitimate source.
What Callers from 03 9118 0463 Say
Based on the report, callers using 03 9118 0463 claim to represent ANZ and reference specific account security concerns. The scam begins with a phishing email directing the victim to call this number, which reverses the typical call pattern and makes victims feel they are initiating contact with their bank. Once connected, callers would likely request sensitive information such as PINs, passwords, account numbers, or one-time verification codes under the guise of re-securing the account.
The contributor noted that this approach is clearly fraudulent because legitimate banks never ask customers to call numbers provided in unsolicited emails. ANZ customers should verify any security alerts by contacting ANZ directly through official channels such as their app, website, or the phone number printed on their debit or credit card.
Report Patterns and Timing
This report was submitted in February 2026 and involved a phishing email followed by the call number 03 9118 0463. The use of email as the initial contact method, rather than an inbound call, suggests a two-stage attack designed to bypass call-based filtering and trust the victim's own initiation of contact. The contributor immediately flagged the scam, demonstrating awareness of common banking security fraud tactics.
What to Do If You Receive a Call from 03 9118 0463
If you receive a call from 03 9118 0463 or have been directed to call this number:
- Do not: Provide any personal information, PINs, passwords, or banking details over the phone
- Do not: Click links or download files from emails claiming to be from your bank
- Do not: Return calls to numbers provided in unsolicited emails or SMS messages
- Do: Hang up immediately if 03 9118 0463 contacts you claiming to be from your bank
- Do: Contact your bank directly using the official number on your card or official app
- Do: Block 0391180463 if the number calls you repeatedly
What to Do If You Receive a Phishing Email Directing You to 03 9118 0463
If you receive an email purporting to be from ANZ or another bank and directing you to call 03 9118 0463:
- Do not: Click any links or call the provided number
- Do not: Reply to the email or confirm your identity
- Do: Report the email as phishing by forwarding it to your bank's official fraud reporting email address (check your bank's website for the correct address)
- Do: Delete the email immediately
- Do: Contact your bank using the phone number on the back of your card to verify whether any security alert is legitimate
How to Report 03 9118 0463
If you have been contacted by 03 9118 0463 or received a phishing email directing you to call this number, you can report the scam to Australian authorities:
- Scamwatch: scamwatch.gov.au - Report the phishing email and the number 03 9118 0463
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report the misuse of this telecommunications number
- ReportCyber: cyber.gov.au - Report the phishing email and online fraud attempt
- Your bank: Contact ANZ or your financial institution directly to report the fraudulent use of their brand
- Reverseau: Help protect other Australians by reporting your experience with 0391180463 on this page
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What Our Users Reviewed
Dodgy email telling me to ring for ANZ saying pin compromised, number's not from ANZ clear scam
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer use a local Victorian number like 03 9118 0463?
Scammers use local numbers because they appear more trustworthy and legitimate than unknown numbers. A number like 03 9118 0463 with a (03) Victorian area code is more likely to be answered by someone in Victoria, and it creates the false impression that the call is from a local business or institution. This tactic increases the likelihood that victims will engage and provide the requested information.
If I received an email directing me to call 03 9118 0463, how do I verify it was a scam?
Legitimate banks never send unsolicited emails asking you to call a number to verify your PIN or account details. If you received an email claiming to be from ANZ directing you to call 03 9118 0463, contact ANZ directly using the phone number on your debit card or the official ANZ website. Do not use any contact details provided in the suspicious email. ANZ will confirm they did not send the message.
What information might the scammer try to get if I call 03 9118 0463?
Callers from 03 9118 0463 would likely request sensitive banking information under the guise of securing your account. This includes your PIN, passwords, account numbers, card numbers, expiry dates, CVV security codes, and one-time verification or SMS codes. They may also ask for personal identification details or attempt to verify information you provide. Never share any of this information over the phone with 0391180463 or numbers you did not call yourself.
Should I block the number 03 9118 0463?
Yes. If you have already received a call from or been directed to 03 9118 0463, block the number on your phone immediately. This prevents future contact from the same number. However, be aware that scammers often use multiple phone numbers, so blocking 0391180463 alone may not prevent other phishing attempts. Remain cautious of unsolicited banking emails and calls regardless of the number.
What makes the phishing email + phone number combination so dangerous?
This two-stage scam is particularly deceptive because it uses email to direct you to call, making it feel like you are initiating contact with your bank. When you call 03 9118 0463, the scammer answers as if they represent ANZ, creating a false sense of legitimacy. Your own action of calling makes you more likely to trust the person on the other end, increasing the likelihood you will share sensitive information.
Has anyone successfully reported 03 9118 0463 to ACMA or Scamwatch?
One contributor has reported the scam involving 03 9118 0463 and the associated phishing email to the Reverseau community. To escalate this to ACMA or Scamwatch, contributors should report the number directly to those authorities. If you have experience with this scam, report it to scamwatch.gov.au or acma.gov.au so that the number can be investigated and other Australians can be warned about 0391180463.