- Scam
Community reports for 03 9039 2713 (0390392713): Caller impersonated Commonwealth Bank security claiming fraudulent transactions, knew victim's name. Victoria-based Optus number.
CBA Bank Impersonation Reports for 03 9039 2713
A contributor received a call from 03 9039 2713 (also written as 0390392713) in which the caller impersonated a Commonwealth Bank security representative. The Optus-allocated Victorian number was used to contact the recipient around lunchtime, with the caller claiming urgent action was needed regarding a large unauthorised transaction on a Latitude card account.
What made this call particularly concerning was the caller's ability to provide the recipient's first and last name when challenged. The recipient did not bank with CBA and had never held a Latitude card, yet the caller persisted with claims about fraudulent activity on these accounts. This pattern of knowing personal details while impersonating a financial institution is a common tactic used to build false credibility.
What the Caller from 03 9039 2713 Claimed
According to the report about 0390392713, the caller stated they were from Commonwealth Bank's security department investigating a large transaction. When the recipient stated they didn't have a CBA account, the caller shifted the focus to a Latitude card (a buy-now-pay-later service), claiming the fraudulent activity related to that instead. The caller demonstrated knowledge of the recipient's name, which was used as social engineering to persuade the recipient that the call was legitimate.
This approach relies on a combination of impersonation and personal information revelation to overcome initial scepticism. The caller made no explicit threats or demands during the call but was attempting to establish enough credibility to potentially lead the recipient into confirming additional details or being transferred to a fake payment verification process.
Call Patterns and Suspicious Activity
The 03 9039 2713 number also triggered a second report involving a missed call to a landline. When the recipient attempted to call back, they encountered only silence followed by an engaged signal, which is consistent with callback scam methodology. This pattern of missed calls combined with unanswerable callbacks suggests potential automated or semi-automated dialling systems.
Both reports involving 0390392713 indicate activity during daytime hours (the authenticated call occurred around midday), which aligns with when scammers target working-age Australians who may be more likely to have banking services and be concerned about account security.
What to Do If You Receive a Call from 03 9039 2713
If 03 9039 2713 contacts you:
- Do not: Confirm your full name, account details, card numbers, or any personal information. Do not transfer to other departments or provide access to your phone or computer.
- Do: Hang up immediately if the caller claims to be from your bank. Contact your actual bank using the phone number on your bank card or statement. Legitimate banks never ask for security credentials during inbound calls.
- Do: Block 0390392713 on your phone after any suspicious call. If contacted repeatedly, report to your telco and to the ACMA.
- Do: Remember that financial institutions will never cold-call about urgent transactions without your explicit prior consent for such contact.
How to Report 03 9039 2713
Community awareness about 0390392713 is important for protecting others. You can report this number through multiple Australian channels:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they track scam and spam numbers
- Report to Scamwatch at scamwatch.gov.au with details of the call, including time, what was claimed, and any information the caller already knew about you
- If you suspect fraud on a specific account, contact your bank directly using the number on your card and lodge a fraud report with them
- Report to ReportCyber at cyber.gov.au if you provided any information or if the call involved attempted tech access
- Contribute your own experience with 03 9039 2713 on Reverseau to help other Australians identify this number
Help others by sharing your experience with (03) 9039 2713!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Call received on mobile around lunchtime today.
Caller claimed to be from Commonwealth Bank security department. After I said I don't bank with CBA, they said the call was about a large transaction that had been made on a Latitude card (I've never had one of those either).
The caller was able to supply my first name and last name when I asked them for the account name.
Called my landline, didn't pick up. tried calling back a few hours later, just got silence then engaged signal
Help others by sharing your experience with (03) 9039 2713!
WRITE A REVIEWFrequently Asked Questions
How did the caller from 03 9039 2713 know my name if it's a scam?
Scammers obtain personal information from data breaches, public records, or purchased data lists. Knowing your name is not proof of legitimacy - it's a social engineering tactic to build false credibility. The contributor who received a call from 0390392713 was not a CBA customer, yet the caller still knew their name. Always verify callers by hanging up and ringing your bank directly using the number on your card.
Why did my callback to 03 9039 2713 only reach silence?
The second report about 0390392713 describes a missed call that resulted in silence and an engaged signal when called back. This pattern suggests the number may be used for outbound scam dialling only, with no legitimate incoming call infrastructure. Scammers often use techniques to prevent victims from calling back and tracing the operation.
Could the call from 03 9039 2713 actually be from Commonwealth Bank?
No. Commonwealth Bank will never cold-call you about fraudulent transactions without your prior consent for such contact, and they will never ask you to confirm security details during an inbound call. If you receive a call claiming to be from CBA, always hang up and ring CBA directly on the number on your card. The report of 03 9039 2713 shows the pattern of a known impersonation scam - fake bank calls to extract personal information.
What should I do if 0390392713 calls me about a Latitude card I don't have?
Hang up immediately. Do not engage with any claims about accounts you don't own. The contributor who received the 03 9039 2713 call had never held a Latitude card, yet the caller persisted. If you're concerned about fraudulent accounts in your name, contact Equifax or Experian to check your credit file, and report identity fraud to cyber.gov.au. Never provide information to unsolicited callers, even if they claim to be investigating fraud.
Is 03 9039 2713 a real Commonwealth Bank number?
No. The number 0390392713 is allocated to Optus Networks and is based in Victoria. It is not a Commonwealth Bank phone number. CBA's customer service numbers are publicly listed on their official website. If you need to contact your bank, always use contact details from your official bank statement or card, never from an unsolicited caller.
What makes the 03 9039 2713 call impersonation rather than just spam?
The contributor's report of 03 9039 2713 specifically describes the caller claiming to represent Commonwealth Bank's security department and providing personal details (the victim's name) to establish false credibility. This deliberate misrepresentation of identity to defraud is impersonation, not simple spam. The tactic is designed to manipulate the recipient into providing sensitive financial information.