03 9039 2702 - 0390392702: Personal Information Request Scam

• Scam

One contributor reported a scam call from 03 9039 2702 (0390392702) where the caller knew their name and asked them to confirm overseas transactions.

Personal Information Request Scam from 03 9039 2702

One contributor has reported a scam call from 03 9039 2702 (also written as 0390392702) involving a caller who already possessed the recipient's name. The caller then attempted to manipulate the contributor by discussing overseas transactions and asking them to confirm details. This tactic exploits a sense of familiarity and authority to extract sensitive information.

The call came through Optus Networks in Victoria, registered as a local service number. The fact that the caller knew the contributor's name before asking questions suggests the number may be part of a broader data harvesting operation or list derived from a previous breach.

What Callers from 03 9039 2702 Know About You

The contributor who received a call from 03 9039 2702 reported that the caller opened with personal details, specifically knowing their name. This is a common manipulation technique in account takeover and identity theft scams. Rather than introducing themselves or explaining the purpose of the call, the scammer led with familiarity to create false trust.

The caller then pivoted to discussing overseas transactions, asking the contributor to confirm or deny suspicious activity. This reversal of responsibility is deliberate - instead of the caller proving legitimacy, they position the recipient as needing to verify their own account activity, creating urgency and confusion.

How This Scam Typically Escalates

Once a contributor confirms they recognise the overseas transactions being discussed, scammers who call from 03 9039 2702 often escalate by asking for additional verification details such as card numbers, expiry dates, CVV codes, or one-time passwords. Some variants request the recipient to visit a fake banking website or download remote access software to "resolve" the issue.

The personal information request component of this scam is particularly dangerous because it combines social engineering with real account data. Contributors may lower their guard if the caller mentions a transaction they actually recognise, leading them to believe the call is legitimate.

What to Do If You Receive a Call from 03 9039 2702

If 03 9039 2702 calls you:

• Do not: Confirm any personal or financial details, even if the caller mentions real transaction data you recognise
• Do not: Provide card numbers, expiry dates, CVV codes, or passwords over the phone
• Do not: Allow remote access to your devices or download any software the caller suggests
• Do: Hang up immediately and contact your bank or service provider using the official number on the back of your card or their website
• Do: Block the number 0390392702 in your phone settings to prevent future calls
• Do: Verify any claimed overseas transactions by logging into your account directly through your bank's official app or website

How to Report 03 9039 2702

If you receive a scam call from 03 9039 2702 or 0390392702, report it to Australian authorities:

• Scamwatch: Report at scamwatch.gov.au with details of the call, what was said, and any information the caller claimed to know about you
• ACMA: Lodge a complaint with the Australian Communications and Media Authority at acma.gov.au, particularly if the call involved unsolicited contact or misuse of your personal data
• Your bank or service provider: Contact them directly to report the fraudulent call and check your account for unauthorised activity
• Reverseau: Add your own report here to help other Australians identify this number

Why Knowing Your Name Makes This Call Dangerous

When a caller from 03 9039 2702 already knows your name, it creates an immediate credibility problem for the recipient. You cannot easily dismiss them as a cold caller or wrong number. This prior knowledge also suggests your contact details are part of a compiled list, potentially from a data breach, purchased list, or harvested from public sources. The combination of personal information plus a scam request is a strong indicator of organised fraud activity targeting multiple people with similar tactics.

Frequently Asked Questions