- Scam
- Spam
03 9022 6753 (0390226753): Callers impersonate Telstra staff, claim ISP/IP issues, request personal information. 4 scam reports from Victoria.
Telstra Impersonation Reports for 03 9022 6753
Four contributors have reported scam calls from 03 9022 6753 (also written as 0390226753) where callers impersonate Telstra staff. The consistent tactic involves claiming the recipient's internet connection or IP address has been compromised, then requesting access to personal information or asking the caller to be allowed to remotely access the victim's computer.
What makes these calls particularly deceptive is the detailed impersonation - one contributor reported the caller identified herself as "Rachel Smith from Telstra Melbourne". However, when asked for full verification details, the caller hung up. Another report noted the scammer had an Indian accent and called back from a related number (03 9022 6747) after an initial failed attempt.
What Callers from 03 9022 6753 Claim
Contributors describe a consistent script from 0390226753. Callers state that the recipient's IP address is "dodgy" or compromised and needs to be fixed. They then request permission to guide the victim through opening a browser or accessing system information - a classic remote access scam setup.
One contributor who played along for initial responses before hanging up noted the caller persistently pushed for technical access. Multiple reports mention callers from 03 9022 6753 specifically asked for the victim's IP address as a standalone request. The impersonation is deliberate - callers claim affiliation with Telstra, Australia's largest telecommunications provider, to build false credibility.
Separate from the Telstra impersonation calls, two contributors also received robocalls from 03 9022 6753 featuring an auto-attendant message thanking them for calling "Energy Savers". One contributor described this as "dodgy" and noted receiving a callback with the same robotic message when they called the number back.
Report Patterns and Timing
The Telstra impersonation scam calls from 03 9022 6753 occurred across late November 2025, with the most recent report on 1 December. Four of the eight reports specifically describe Telstra impersonation attempts, with two additional robocall/suspicious reports and two spam classifications.
All authenticated scam reports came through answered calls where the recipient engaged directly with the caller. This suggests the scammers are prepared for live conversation and have practiced responses - one contributor noted the scammer "gave up" when challenged for proper verification, while another hung up when asked for a full name and employee details.
The number is provisioned as a local service in Victoria through NetSIP Pty Ltd, which may help explain why contributors felt more inclined to answer (appearing as a local Victorian number on caller ID).
What to Do If You Receive a Call from 03 9022 6753
If 03 9022 6753 calls you:
- Do not: Provide your IP address, allow remote access to your computer, or share personal information like passwords or banking details
- Do not: Follow any instructions to open browsers, access system settings, or download software
- Do not: Return the call or engage further if you suspect impersonation
- Do: Hang up immediately if the caller claims to be from Telstra or any other service provider
- Do: Contact Telstra directly using the official number on your bill or their website (telstra.com.au) to verify any claims about your account or connection
- Do: Block the number on your phone to prevent future calls
How to Report 03 9022 6753
If you receive a call from 03 9022 6753, report it to the following Australian authorities:
- Scamwatch: scamwatch.gov.au - Report the call details, what the caller claimed, and what information was requested
- ACMA (Australian Communications and Media Authority): acma.gov.au - File a complaint about the robocall and impersonation attempts
- Telstra directly: Contact Telstra through their official website or your account to report the impersonation fraud
- ReportCyber: cyber.gov.au - Report if you believe your computer or personal data is at risk
- Reverseau: Report your experience with 0390226753 to help other Australians identify this number
If you have already provided any personal information, monitor your accounts closely and consider changing passwords.
Help others by sharing your experience with (03) 9022 6753!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Auto attendant saying thanks for calling energy savers, felt dodgy
Indian accented woman purported to be from Telstra.
Attempted to convince me that my Telstra ISP was compromised.(shame I'm not with Telstra). First call came from "03 9022 6747".
The deceitful wench then called me back on "03 9022 6753"
She gave up.
Mate claiming to be Rachel Smith from Telstra Melbourne, said my IP address was dodgy, hung up when I asked for her full name and details
TOTAL SCAMMERS.
Pretending to be from Telstra to fix a problem with my internet and then asking me to open a browser etc basically trying to get my IP.
Play along a bit for laughs then hang up. Scumbags.
Caller is plain spam
Claimed to be from Telstra, trying to get my IP address
Suspected scam based on other reports
Called but hung up without message, called back and got robotic Energy Savers message
Help others by sharing your experience with (03) 9022 6753!
WRITE A REVIEWFrequently Asked Questions
Why do scammers keep calling from 03 9022 6753 claiming to be from Telstra?
Four contributors have reported the same impersonation tactic from 03 9022 6753 - claiming to be Telstra staff to build trust. Scammers use major company names because people are more likely to engage with a familiar brand. Once they have your attention, they request IP addresses or remote access. Telstra never cold-calls asking you to provide IP addresses or grant remote access for security issues.
What should I do if I already gave my IP address to a caller from 0390226753?
A static IP address alone is limited in value to scammers, but it's still a red flag. Do not grant remote access to anyone claiming to call from 0390226753 or any unsolicited caller. Contact Telstra directly using the number on your bill to report the fraud. Monitor your accounts for unusual activity and change passwords on sensitive accounts as a precaution. Consider running antivirus software on your computer.
Is 03 9022 6753 a legitimate Telstra number?
No. While 03 9022 6753 (0390226753) is provisioned as a local Victorian service, it is not a legitimate Telstra contact number. Multiple contributors have confirmed the scam. Telstra's official support numbers are published on telstra.com.au. Never call back a number that claims to be from a service provider - instead, look up the official support number yourself.
Why did one caller from 03 9022 6753 give up after I asked for verification?
One contributor reported the caller claiming to be "Rachel Smith from Telstra Melbourne" gave up when asked for her full name and employee details. Scammers typically abandon the call when challenged for proper verification because they cannot provide legitimate credentials. This is exactly what you should do - hang up and contact the company directly using an official number.
What's the difference between the Telstra scam calls and the Energy Savers robocalls from 0390226753?
Two contributors reported robocalls from 03 9022 6753 featuring an auto-attendant thanking them for calling "Energy Savers". This appears to be either a separate scam or test calls from the same scammer. Either way, do not engage. The Telstra impersonation calls are more sophisticated and dangerous because they specifically request remote access and personal information.
Where should I report calls from 03 9022 6753 if I receive them?
Report 0390226753 to Scamwatch (scamwatch.gov.au), ACMA (acma.gov.au), and directly to Telstra through telstra.com.au. If you believe your computer security is at risk, also report to ReportCyber at cyber.gov.au. Share your experience on Reverseau so other Australians can identify this number. Each report helps build the community intelligence that identifies scam patterns.