- Scam
03 9022 0260 (0390220260): Contributors report callers impersonating Visa/Mastercard security and Telstra claiming fraudulent transactions and security threats.
Payment Card Impersonation Reports for 03 9022 0260
Four contributors have reported calls from 03 9022 0260 (also written as 0390220260) involving callers impersonating payment card security teams and telecommunications companies. The consistent pattern involves callers claiming to represent Visa and Mastercard security, alerting recipients to fraudulent transactions and offering to reissue credit cards. One caller also impersonated Telstra, citing security alerts linked to the recipient's IP address.
What makes these calls particularly deceptive is that callers sometimes had access to the recipient's name, creating false legitimacy. However, when contributors pressed for verification details such as which specific bank the caller represented or requested technical information, the callers either refused to answer or disconnected immediately.
What Callers from 03 9022 0260 Claim
Contributors describe callers from 0390220260 using a consistent script focused on account security compromises. One report notes an Indian-accented female caller claiming to represent a cyber security firm handling Visa and Mastercard security matters. Another contributor received a call from someone purporting to be Telstra, claiming their IP address had triggered security alerts and required immediate action.
The primary pressure tactic involves alerting the recipient to alleged fraudulent transactions and offering card reissuance as an urgent solution. One contributor reported the caller knew their full name, which added perceived credibility until verification failed. When asked direct questions such as which bank they were calling from or providing technical explanations for claimed IP alerts, callers from 03 9022 0260 became evasive and terminated the calls.
Call Patterns and Verification Failures
All four reports describe calls answered directly, suggesting the caller dialled active numbers. The calls occurred between early November 5th and November 13th. What distinguishes these reports is the immediate verification failures when contributors took basic protective steps.
One contributor stated they confirmed with their actual bank that no fraudulent transactions had impacted their card, directly contradicting the caller's claims. Another noted that when they asked a technical question about the alleged IP security threat, the Telstra impersonator dropped the call. A third contributor emphasised that the caller would not disclose which bank they were calling from when directly asked, which is a critical red flag for any legitimate financial institution call.
What to Do If You Receive a Call from 03 9022 0260
If 03 9022 0260 calls you:
- Do not: Provide credit card numbers, PIN codes, or personal banking details; agree to card reissuance over the phone; or assume the caller is legitimate because they know your name
- Do: Hang up immediately and contact your bank directly using the phone number on your bank card or statement; verify any claimed transactions by logging into your own online banking; ask for a call-back number and company department, and independently verify it with your bank
- Do not: Return any call to 0390220260 or use contact details provided by the caller
- Do: Block the number 03 9022 0260 if you receive repeated calls
How to Report 03 9022 0260
Report this number and your experience through the following Australian resources:
- Scamwatch (scamwatch.gov.au) - Australian government's official scam reporting service, maintained by the ACCC
- ACMA (acma.gov.au) - Report the call to the Australian Communications and Media Authority if it involved unsolicited contact
- ReportCyber (cyber.gov.au) - If the call involved threats or extortion elements
- Your bank - Report the impersonation attempt directly to your financial institution's fraud team
- Reverseau - Share your experience with the Reverseau community to help other Australians identify suspicious calls from 0390220260
Help others by sharing your experience with (03) 9022 0260!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claiming to be security team of Visa and Mastercard
Indian lady claiming to be from cyber security firm for visa and mastercard, didn't fall for it
Claimed to be from Telstra about security alerts from my IP, dropped the call when I asked a technical question
Dodgy call purporting to be from visa and MasterCard security, advising of fraudulent transactions and wanting to reissue my credit card. Knew my name. Transactions not in my online banking. When pressed, would not tell me which bank she was calling from and ended the call. Confirmed with my bank that no dodgy transactions had impacted my card.
Help others by sharing your experience with (03) 9022 0260!
WRITE A REVIEWFrequently Asked Questions
Should I worry if a caller from 03 9022 0260 knew my name?
Knowing your name alone does not verify legitimacy. Contributors who received calls from 0390220260 report that callers had their names but were unable or unwilling to provide verifiable details such as which specific bank they represented or which transactions they were calling about. Legitimate banks always allow you to hang up and call them back directly using the number on your card or statement.
What should I do if 03 9022 0260 claims I have fraudulent transactions?
Do not engage further with the caller. Hang up immediately and log into your online banking yourself to check for any fraudulent activity. One contributor received a call from 0390220260 claiming fraud but found no fraudulent transactions when they checked with their bank directly. Always verify through your bank's official channels, never through details provided by an incoming caller.
Why did the caller from 0390220260 hang up when asked questions?
Legitimate financial institutions and telecommunications companies can answer verification questions such as which bank they represent or technical details about claimed security alerts. When contributors asked these basic questions of callers from 03 9022 0260, the callers either refused to answer or disconnected. This evasiveness is a hallmark of scam callers who cannot provide credible details.
Can I trust a call about my IP address security from 03 9022 0260?
No. One contributor reported receiving a call from 0390220260 impersonating Telstra and citing IP address security alerts. When the contributor asked a technical question to verify the claim, the caller dropped the call. Legitimate ISPs like Telstra will never call you unsolicited about IP security threats - they communicate through your account portal and official channels.
Should I call back 03 9022 0260 to verify the call?
No. Do not return calls to 0390220260 under any circumstances. If you need to verify a claim about your credit card or account, independently dial your bank or service provider using the contact number on your own card, statement, or the official website. Calling back a scam number only confirms your line is active and may lead to further contact.
How do I report calls from 0390220260 to authorities?
Report calls from 03 9022 0260 to Scamwatch (scamwatch.gov.au), the ACCC's official scam reporting service. You can also report to the ACMA (acma.gov.au) for unsolicited contact issues, or to ReportCyber (cyber.gov.au) if extortion or threats were involved. Additionally, report the impersonation to your bank's fraud team so they can flag the number internally and protect other customers.