- Scam
- Uncertain
Community reports for 03 9003 9018 (0390039018) describe callers impersonating telco staff and making repeated calls without messages.
Telco Impersonation Reports for 03 9003 9018
Two contributors have reported activity from 03 9003 9018 (also written as 0390039018), with one describing a clear telco impersonation attempt. A caller with a foreign accent claimed to represent the contributor's telecommunications provider, initially offering to help reduce nuisance calls before pivoting to questions about billing and payment methods. The contributor hung up when the conversation became suspicious.
The second report about 0390039018 indicates repeated calling behaviour with no voicemail or message left behind, suggesting a deliberate pattern rather than a single wrong number.
What Callers from 03 9003 9018 Claim
According to the telco impersonation report, the caller from 03 9003 9018 opened by referencing the recipient's existing problem with nuisance calls, creating a false sense of legitimacy and helpfulness. This is a common social engineering tactic - establishing rapport before requesting sensitive information.
Once the conversation progressed, the caller shifted focus to how the contributor's bill was being paid. This line of questioning is a red flag, as legitimate telcos already have complete payment records and would never need to ask customers for this information during an unsolicited call.
Call Patterns and Timing
The repeated-calls report indicates the contributor from 0390039018 received three calls within two days with no voicemail left. This pattern of persistence without leaving a message is typical of either automated systems or callers who rely on persistence to catch someone off-guard rather than genuine customer service inquiries.
The telco impersonation call came through as answered, suggesting the caller successfully connected with the recipient before revealing their true intent or lack thereof.
What to Do If You Receive a Call from 03 9003 9018
If 03 9003 9018 calls you:
- Do not: Discuss payment methods, bank details, or billing information with the caller
- Do not: Provide personal identification numbers, passwords, or security codes
- Do not: Agree to allow remote access to your phone or computer
- Do: Hang up immediately if the caller cannot provide specific account details you can verify
- Do: Call your telco directly on the number listed on your bill to verify any claims about your account or nuisance calls
- Do: Block 0390039018 if the calls continue
Legitimate telcos will never call unsolicited to discuss payment methods or ask how your bill is paid. If you have concerns about nuisance calls affecting your service, contact your provider using the official phone number from your invoice or account statement.
How to Report 03 9003 9018
If you receive calls from 03 9003 9018 or 0390039018, report them to the following Australian authorities:
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report unwanted calls and impersonation attempts
- Scamwatch: scamwatch.gov.au - Submit details of the call, what was said, and any personal information requested
- ReportCyber: cyber.gov.au - If the caller attempted to gain remote access or install software
- Your telco provider: Report the impersonation attempt directly, as it may help them identify fraudulent activity targeting their customers
- Reverseau: Share your experience with 03 9003 9018 to help other Australians identify suspicious callers
Help others by sharing your experience with (03) 9003 9018!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Foreign bloke pretending to be from my telco, said he'd stop the nuisance calls then wanted to discuss how the bill was paid, hung up on him
Third call in two days, still no message
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WRITE A REVIEWFrequently Asked Questions
A caller from 03 9003 9018 claimed to be from my telco - how do I verify this?
Never trust the caller ID or claims made during an unsolicited call. Hang up and call your telco directly using the phone number on your bill or invoice. Your telco will have complete access to your account and will never ask you how your bill is paid or request payment details during an incoming call. If 0390039018 continues calling, report it to ACMA and your provider.
Should I answer if 03 9003 9018 calls again?
You can let it go to voicemail. If it's a legitimate telco issue, they will leave a message with specific account details or a callback number you can independently verify. Repeated calls from 0390039018 with no message left suggest the caller is either using automated systems or relies on persistence rather than genuine service. Consider blocking the number in your phone's settings.
What should I do if I already shared information with the caller from 03 9003 9018?
Contact your telco immediately on the number from your bill and inform them of the call from 0390039018. If you shared payment details, banking information, or personal identification, ask your provider to flag your account for suspicious activity. Monitor your billing statements and bank accounts closely for unauthorised charges over the coming weeks.
Why do callers from 03 9003 9018 mention nuisance calls in their opening?
Mentioning an existing problem (nuisance calls) creates false legitimacy and makes the caller appear helpful. This is a social engineering tactic designed to lower your guard before they pivot to requests for payment or personal information. Legitimate telcos contact customers with specific solutions, not vague offers to fix problems that may or may not exist for 0390039018 recipients.
Is the foreign accent mentioned in reports about 03 9003 9018 significant?
Yes, it suggests the caller or call centre is located outside Australia, which is consistent with offshore scam operations. While this alone doesn't prove fraud, combined with the impersonation attempt and the shift to payment questions, it's a strong indicator that 0390039018 is not a legitimate telco number. Report it to ACMA and Scamwatch with this detail included.
How do I report repeated calls from 03 9003 9018 to ACMA?
Visit acma.gov.au and use their complaints portal. Include the phone number 0390039018, the date and time of the calls from 03 9003 9018, what was said, and whether a message was left. ACMA uses these reports to track and investigate patterns of unwanted calling. You can also report the number to Scamwatch at scamwatch.gov.au if the calls involved impersonation or requests for payment information.