- Unknown
Community reports for 03 9003 6580 (0390036580): Callers impersonating Telstra requesting IP address verification. Potential account compromise risk.
Telstra Impersonation Reports for 03 9003 6580
Two contributors have reported calls from 03 9003 6580 (also written as 0390036580) where callers claimed to represent Telstra and requested sensitive network information. Both reports describe the same pattern: the caller identifies as Telstra staff and asks the recipient to provide or verify their IP address, a key piece of technical data that could be used for unauthorised account access or network exploitation.
The consistent messaging across reports about 0390036580 suggests a coordinated scam targeting Telstra customers specifically. Callers do not appear to be spoofing a legitimate Telstra number - this is a separate number being used to conduct the impersonation.
What Callers from 03 9003 6580 Claim
Both contributors report receiving calls from 03 9003 6580 where the caller stated they were from Telstra. The caller's primary objective was to obtain the recipient's IP address under the guise of account verification or security checking.
Contributors described the callers as claiming this was a routine Telstra procedure. However, Telstra does not contact customers requesting IP addresses via unsolicited calls. This request is a significant red flag, as IP addresses combined with other account details can enable attackers to gain unauthorised access to email, cloud services, or connected accounts linked to the Telstra customer profile.
Report Patterns and Timing
Both reports of calls from 03 9003 6580 came through answered calls, indicating the contributor picked up. The calls occurred on 1 March and 7 March 2026, both during morning hours (7:40 AM and 9:19 AM respectively). This timing aligns with typical business hours when customers are more likely to be available and alert, and when impersonating a telecommunications provider seems more credible.
What to Do If You Receive a Call from 03 9003 6580
If 03 9003 6580 calls you:
- Do not: Provide your IP address, password, account number, or any technical details the caller requests
- Do not: Confirm your full name, address, or other identifying information even if the caller claims to already have it
- Do not: Allow the caller to remotely access your device or connect to any support software
- Do: Hang up immediately and contact Telstra directly using the number on your bill or their official website
- Do: Block 0390036580 to prevent further contact from this number
- Do: Report the call to ACMA and Scamwatch with details of what was requested
How to Report 03 9003 6580
If you receive a call from 03 9003 6580 attempting this impersonation, report it through these Australian government channels:
- ACMA (Australian Communications and Media Authority): Report the scam call at acma.gov.au - include the phone number 0390036580, date, time, and what was requested
- Scamwatch: Report to scamwatch.gov.au with full details of the call from 03 9003 6580
- Telstra directly: Contact Telstra on 13 23 00 to report the impersonation and verify your account security
- ReportCyber: If you believe your data was compromised, report to cyber.gov.au
- Reverseau: Contribute your own report about 0390036580 to help other Australians identify this scam
Help others by sharing your experience with (03) 9003 6580!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Calling about Telstra account, wanted to check IP address
Called claiming to be from Telstra wanting to check my IP address
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer ask for my IP address?
Your IP address is a gateway to your network and connected devices. Combined with other information, it can be used to target your accounts, redirect your internet traffic, or launch further attacks on your email or online banking. Contributors reporting 03 9003 6580 may not have realised this request was the first step in a compromise attempt. Telstra never requests IP addresses via unsolicited calls.
Is 03 9003 6580 actually Telstra?
No. 0390036580 is not a Telstra number. The callers are impersonating Telstra by falsely claiming affiliation while calling from a different number. This is why it's critical to hang up and contact Telstra directly using a number you verify independently - never use a number provided by the caller.
What should I do if I already gave my IP address to 03 9003 6580?
If you provided your IP address to a caller from 03 9003 6580, contact Telstra immediately on 13 23 00 to report the incident and request they review your account for unauthorised access. Change your email and online banking passwords from a secure device. Monitor your Telstra account for unexpected activity or data charges.
Can I trust a caller who already knows my name and address?
No. Callers from 03 9003 6580 may reference personal details obtained from data breaches or public sources to build false credibility. This does not mean they are legitimate. Always verify independently by hanging up and calling the official organisation directly using a number from your records, not one provided by the caller.
What makes these calls from 03 9003 6580 different from other scams?
Both reports of 0390036580 describe the identical approach and request, suggesting a targeted campaign against Telstra customers. The focus on IP address collection is unusual and indicates sophistication - the attackers understand technical details and are likely planning account takeover rather than simple credential theft.
Should I block 03 9003 6580?
Yes, you should block 0390036580 immediately after reporting it. However, scammers often use new numbers, so blocking this single number provides limited long-term protection. The more important step is reporting to ACMA and Scamwatch, and always verifying unsolicited calls by hanging up and calling back using official contact details.