- Scam
- Suspicious
Community reports for 03 9003 4570 (0390034570) describe callers with Indian accents impersonating Telstra IT staff about internet issues.
Telstra Impersonation Reports for 03 9003 4570
Two contributors have reported calls from 03 9003 4570 (also written as 0390034570) involving callers claiming to represent Telstra's IT department. The pattern suggests an impersonation scam targeting Australians about internet and broadband services. Both reports mention callers speaking with Indian accents while claiming Telstra affiliation, a common characteristic of offshore scam operations targeting Australian phone numbers.
The caller behaviour reported in both instances of 0390034570 contact indicates aggressive tactics when questioned. One contributor described being called a liar by the caller after expressing skepticism about the Telstra claim, followed by an abrupt hang-up. This confrontational response when challenged is typical of scammers attempting to maintain control of the conversation.
What Callers from 03 9003 4570 Claim
Contributors who answered calls from 03 9003 4570 report the caller initiated contact about internet or broadband services. The scammer claimed direct affiliation with Telstra's IT department, positioning themselves as an authorised representative calling about the recipient's account or connection.
When one contributor questioned the legitimacy of the call to 0390034570, the caller responded defensively, labeling them a liar before disconnecting. This escalation tactic - becoming hostile when doubt is expressed - serves to intimidate targets and discourage further questioning. The approach suggests the scammer relies on immediate compliance rather than extended conversation.
Call Patterns and Timing
Reports about 03 9003 4570 span early February through late February, with one call occurring during business hours (08:39 on 18 February) and another in the early morning (05:04 on 25 February). A third missed call with no voicemail was received on 9 February. The timing variation suggests either a manual calling campaign or auto-dialler system operating across different hours to maximise connection rates.
Two of the three contacts to 0390034570 resulted in answered calls where the impersonation attempt was made, while one went to missed call status without any follow-up message. The absence of a voicemail message is consistent with scammers avoiding recorded evidence of their impersonation claims.
What to Do If You Receive a Call from 03 9003 4570
If 03 9003 4570 calls you:
- Do not: Engage with claims about your internet or Telstra account, provide personal information, remote access to your device, or payment details
- Do: Hang up immediately, do not return the call, verify any service issues by contacting Telstra directly using the number on your bill or official website
- Block: Add 0390034570 to your phone's blocked list to prevent further contact
- Remember: Legitimate Telstra representatives do not call unsolicited about internet problems and will not become aggressive when you express doubt
How to Report 03 9003 4570
If you receive a call from 03 9003 4570 or 0390034570, report it through Australian government channels:
- Scamwatch: Visit scamwatch.gov.au to report the impersonation attempt and help warn other Australians
- ACMA: File a complaint with the Australian Communications and Media Authority at acma.gov.au, especially if you believe the number is spoofed
- Telstra directly: Contact Telstra's fraud team to report the impersonation using the contact details on your account or service agreement
- ReportCyber: If you engaged with the scammer and shared information, report to cyber.gov.au
- Reverseau: Contribute your experience to help other Australians identify calls from 03 9003 4570
Help others by sharing your experience with (03) 9003 4570!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Lady with Indian accent claimed to be from Telstra about internet, said she was from Telstra IT and she called me a liar and hung up
Indian accent scammer calling
Missed call, no message, not in contacts
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer call claiming to be from Telstra about my internet?
Telstra impersonation scams exploit the fact that most Australians have a Telstra service or know someone who does. The scammer uses the familiar brand name and vague internet problem claims to lower your guard. Reports from 03 9003 4570 show this approach is effective at getting people to answer. The caller then attempts to gain remote access to your device or extract payment information by claiming urgent repairs are needed.
What should I do if I already gave information to the caller from 0390034570?
If you provided banking, credit card, or personal identification details to the caller from 0390034570, contact your bank immediately to flag potential fraud and monitor your account. If you granted remote access to your device, disconnect from the internet, consider running antivirus software, and contact Telstra's fraud team. Report the call to Scamwatch at scamwatch.gov.au and ReportCyber at cyber.gov.au so authorities can investigate and warn others about 03 9003 4570.
How can I verify if a call about my Telstra service is legitimate?
Hang up and call Telstra directly using the number on your bill or the official Telstra website. Never use a number provided by the caller. Legitimate Telstra representatives will not call unsolicited about urgent internet problems, become defensive when questioned, or demand immediate payment. If you're unsure about 03 9003 4570 or any suspicious call, contacting Telstra through official channels takes only a few minutes and protects you.
Why did the caller from 03 9003 4570 call me a liar and hang up?
When you expressed skepticism about the impersonation, the scammer lost control of the conversation. Aggression and abrupt disconnection are common tactics to prevent you from asking further questions or reporting the call immediately. The caller's reaction to being challenged suggests they rely on quick compliance rather than persuasion. This is a red flag that separates scams from legitimate customer service interactions.
What does the Indian accent in calls from 0390034570 tell me?
Many offshore scam operations use call centres based in countries like India or the Philippines to reduce operating costs. The accent reported by contributors on calls from 0390034570 indicates the scammer is likely not located in Australia and may be part of a larger organised fraud network. However, accent alone does not confirm a scam - what matters is the unsolicited Telstra claim and aggressive behaviour when questioned, which are hallmarks of impersonation fraud.
Should I answer calls from unknown numbers like 03 9003 4570?
If you don't recognise the number, letting it go to voicemail is safer. Legitimate callers leave messages with callback details. The missed call on 9 February from 0390034570 never left a voicemail, which is typical scammer behaviour - they avoid leaving recorded evidence of their impersonation claims. If you do answer an unknown number, listen carefully, ask specific questions, and hang up immediately if the caller makes claims about your account or services.