03 9003 4514 - 0390034514: Telstra Impersonation and Password Theft

• Scam
• Suspicious

03 9003 4514 (0390034514): Contributors report Telstra impersonation calls requesting passwords and IP address changes. Potential credential theft scam.

Telstra Impersonation Reports for 03 9003 4514

Three contributors have flagged calls from 03 9003 4514 (also written as 0390034514) for suspicious activity. The most concerning report involves a caller impersonating Telstra, claiming to need access to the recipient's IP address settings and requesting their password. This is a classic credential theft approach - legitimate Telstra staff will never ask for passwords over the phone.

The same number has also hung up immediately when answered with a business name, and in another instance played a pre-recorded message claiming to be from "Energy Savers" asking for callback details. These varied approaches suggest the number may be used for multiple scam campaigns targeting different victim profiles.

What Callers from 03 9003 4514 Say

According to community reports, callers impersonating Telstra from 0390034514 claim they need to update or change the recipient's IP address settings. They then request the account holder's password, which is the goal of the call. One contributor answered the call and heard only silence or a hang-up when they identified themselves with their business name, suggesting the number may be automated or the caller screening based on whether they've reached a business or residential line.

In a separate report, the number played a recorded message referencing "Energy Savers" and asked the recipient to provide their name and phone number. This voicemail-style approach is common when scammers are targeting bulk lists and want to identify which numbers are active.

Report Patterns and Timing

The three reports about 03 9003 4514 span from mid-January through early March 2026, indicating ongoing activity. Two reports came from answered calls where the recipient was engaged directly, while one involved a recorded message. The fact that the number was answered and the caller responded suggests active human operation rather than a simple robocall system, though the hang-up on business identification indicates some level of targeting or filtering.

What to Do If You Receive a Call from 03 9003 4514

If 03 9003 4514 calls you:

• Do not: Provide your password, PIN, or personal banking details. Telstra and other legitimate companies never request passwords by phone.
• Do not: Allow remote access to your computer or agree to IP address changes requested by unsolicited callers.
• Do not: Return missed calls from unknown numbers, especially if they claim to be from Telstra or other major providers.
• Do: Hang up immediately if the caller requests credentials or system access.
• Do: Contact Telstra directly using the number on your bill or their official website if you're concerned about your account.
• Do: Block 0390034514 if the number calls again, and report it to ACMA.

How to Report 03 9003 4514

Community reports are critical in identifying patterns from this number. You can contribute your experience on Reverseau to help other Australians recognise the scam. For formal reporting:

• Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they investigate telecommunications scams and can take action against scam numbers.
• Report to Scamwatch at scamwatch.gov.au with details of what the caller claimed and any information you provided (even if minimal).
• If you believe your Telstra account is compromised, contact Telstra directly on 13 2200 (their official customer service number) to verify your account security.
• If the caller attempted to gain remote access to your device, report to ReportCyber at cyber.gov.au.

Frequently Asked Questions