- Uncertain
- Scam
Community reports for 03 9003 3381 (0390033381): Callers impersonate Telstra, claim internet compromise, request computer access with urgency tactics.
Telstra Impersonation Reports for 03 9003 3381
Two contributors have reported calls from 03 9003 3381 (also written as 0390033381) involving Telstra impersonation. The callers claimed technical issues with the recipients' internet connections and attempted to gain remote access to their computers. One caller specifically mentioned an IP address change from private to public, using technical language to create credibility and urgency.
The pattern across reports about 0390033381 indicates coordinated impersonation targeting Telstra customers. Neither contributor completed the requested access, but the aggressive nature of the calls and the specificity of technical claims suggest a sophisticated social engineering approach.
What Callers from 03 9003 3381 Claim
Contributors who received calls from 03 9003 3381 report the following specific claims and behaviour:
- Claimed direct affiliation with Telstra
- Referenced IP address changes and internet security compromises
- Requested remote computer access to "fix" the alleged problem
- One caller hung up abruptly when questioned, suggesting discomfort with scrutiny
- Applied pressure by framing the issue as urgent and requiring immediate action
One contributor noted the caller from 0390033381 used technical terminology about private versus public IP addresses, likely intended to convince them the threat was legitimate. Another report described the caller ending the conversation mid-call rather than continue the conversation when resistance emerged.
Report Patterns and Timing
The three reports for 03 9003 3381 span early-to-mid January 2026. Two reports involve answered calls with attempted scams, while one contributor received a missed call with no message left. This mixed pattern is typical of scam operations testing numbers and gathering responses before targeting with full impersonation attempts.
Both contributors who answered calls from 0390033381 reported impersonation attempts, suggesting the number may be part of an active campaign rather than isolated incidents. The rapid succession of reports within a two-week window indicates ongoing activity.
What to Do If You Receive a Call from 03 9003 3381
If 03 9003 3381 calls you:
- Do not: Grant remote access to your computer, provide personal information, or follow technical instructions from the caller
- Do not: Return the call if it's a missed call - this may confirm your number is active
- Do: Hang up immediately if the caller claims to be from Telstra and mentions internet or security issues
- Do: Contact Telstra directly using the phone number on your bill or their official website to verify any claimed issues
- Do: Block 0390033381 on your phone if the calls persist
- Do: Ask the caller to provide a reference number and callback number, then independently verify before providing any access
Legitimate ISPs and service providers never request remote access via unsolicited calls. If you're uncertain, always contact the company directly using contact details from official sources rather than details provided by the caller.
How to Report 03 9003 3381
If you receive calls from this number, report your experience to help protect other Australians:
- Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au - they investigate telemarketing and scam complaints
- Report to Scamwatch at scamwatch.gov.au with details of what the caller said and claimed
- Contact Telstra directly to report the impersonation so they can warn other customers
- Report the number on Reverseau to add your experience to community reports
- If you gave remote access or financial information, also report to ReportCyber at cyber.gov.au
Help others by sharing your experience with (03) 9003 3381!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Didn't leave a message
Claimed to be Telstra, said my IP changed from private to public, wanted computer access
Pretended to be from Telstra saying that my internet had been compromised. Hung up on me mid call.
Help others by sharing your experience with (03) 9003 3381!
WRITE A REVIEWFrequently Asked Questions
Why would someone impersonate Telstra and ask for computer access?
Scammers impersonating Telstra contact people claiming internet or security issues, then request remote computer access to steal personal data, banking information, or install malware. Reports for 03 9003 3381 show callers used technical language about IP addresses to appear credible. Once they gain access, they can install spyware, steal passwords, or initiate fraudulent transactions before the victim realises.
What should I do if I already gave 0390033381 remote access to my computer?
If you granted remote access to someone claiming to be from Telstra via a call from 03 9003 3381, take these steps immediately: change your banking and email passwords from a secure device (not the computer they accessed), monitor your bank accounts for unauthorised transactions, run antivirus software, contact your bank to report the incident, and report the call to Scamwatch (scamwatch.gov.au) and Cyber.gov.au.
Is 0390033381 a real Telstra number?
No. The allocation data for 03 9003 3381 (0390033381) shows no legitimate service provider registration. Scammers use spoofing technology to make calls appear to come from numbers similar to Telstra's official lines. If you're unsure whether a call is genuine, hang up and contact Telstra directly using the phone number on your bill or Telstra's official website - never use contact details provided by the caller.
How can I verify if Telstra really called me about my internet?
If you're uncertain about a call from 03 9003 3381 claiming internet issues, contact Telstra directly using the customer service number on your bill, account statement, or the official Telstra website. Do not use any phone number provided by the caller from 0390033381. Telstra can confirm whether they contacted you and whether any genuine issues exist with your account.
What is an IP address change and why would Telstra mention it?
An IP address is a unique identifier for your device on the internet. The caller from 03 9003 3381 mentioned IP addresses changing from private to public to sound technical and credible, but this claim doesn't indicate a security threat requiring immediate remote access. Legitimate IT support never requests remote access via cold calls - they contact you through your account and use official channels.
What should I do if 0390033381 keeps calling me?
If 03 9003 3381 continues to call: block the number in your phone's settings, report it to the ACMA at acma.gov.au, register your number with the Do Not Call Register at donotcall.gov.au (if it's not already registered), and add your report to Reverseau to warn others. If the calls escalate or become threatening, also report to Cyber.gov.au or local police.