- Spam
- Suspicious
- Scam
Community reports for 03 9003 3378 (0390033378) describe callers impersonating Telstra, claiming IP address and internet issues to gain remote access.
Telstra Impersonation Reports for 03 9003 3378
Three contributors have reported calls from 03 9003 3378 (also written as 0390033378) involving impersonation of Telstra representatives. The pattern centres on callers claiming urgent technical issues with the recipient's internet connection, then attempting to gain remote access or extract personal information.
Two separate reports about 0390033378 specifically mention Telstra impersonation, with callers referencing IP address problems and hacker threats. One contributor who engaged with the caller from 03 9003 3378 reported the caller became evasive when challenged to verify their identity through official Telstra channels.
What Callers from 03 9003 3378 Claim
Contributors who answered calls from 03 9003 3378 describe callers using technical language to create urgency. One report indicated a female caller claimed the recipient's IP address had been compromised and hackers were involved, then requested the recipient follow remote access instructions.
A second contributor reported a male caller discussing issues with Telstra internet service, despite the recipient not being a Telstra customer. The long silence before the caller spoke on this 0390033378 call is consistent with automated dialling systems that route successful connections to available operators.
Report Patterns and Timing
Reports for 03 9003 3378 span late January through early February 2026. One contributor did not answer the call from 0390033378, while two contributors engaged with the caller. The reports indicate these calls arrive without prior notification, presenting themselves as urgent service matters.
What to Do If You Receive a Call from 03 9003 3378
If 03 9003 3378 calls you:
- Do not: Follow any instructions to download software, provide remote access, or share personal details like passwords or financial information
- Do not: Return the call to the number provided by the caller
- Do: Hang up immediately if the caller cannot verify their identity through details you know independently
- Do: Contact Telstra directly using the phone number on your bill or the official Telstra website to verify any claimed service issues
- Do: Block 0390033378 if the call repeats
How to Report 03 9003 3378
If you receive suspicious calls from 03 9003 3378 or 0390033378:
- Report to Scamwatch at scamwatch.gov.au with details of the call, what was claimed, and what you were asked to do
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- If you provided any information, contact your bank and Telstra directly to alert them
- Contribute your experience to Reverseau to help other Australians identify this number
Help others by sharing your experience with (03) 9003 3378!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Missed call, didn't answer, probably a spammer
Woman claiming to be from Telstra, said my IP address was messed up and hackers were involved, tried to get me to follow her fix, hung up when I said I'd call Telstra myself
Long silence then bloke talking about issues with my Telstra internet, but I'm not with Telstra
Help others by sharing your experience with (03) 9003 3378!
WRITE A REVIEWFrequently Asked Questions
Why would someone impersonate Telstra when calling 03 9003 3378?
Callers impersonating Telstra use the company's trusted reputation to lower your guard. Once you believe the call is legitimate, they create urgency around a fake technical problem to pressure you into allowing remote access to your device or sharing sensitive information like banking details. Contributors reporting 0390033378 noted the caller became defensive when asked to verify through official Telstra channels.
What should I do if someone from 0390033378 asks for remote access to my computer?
Hang up immediately. Legitimate Telstra representatives will never call unsolicited asking for remote access. If you have a genuine Telstra service issue, contact Telstra directly using the number on your bill. Do not call back any number the 03 9003 3378 caller provides, as this may be controlled by scammers.
Is 03 9003 3378 really Telstra?
No. Community reports indicate 03 9003 3378 (0390033378) is impersonating Telstra. One contributor who is not even a Telstra customer received a call from this number claiming Telstra internet issues. Telstra's legitimate customer service lines are listed on the official Telstra website and your account paperwork.
What if the caller knew my name and personal details when calling from 0390033378?
Scammers obtain personal information through data breaches, public records, or by purchasing lists. Knowledge of your name or address does not make a call legitimate. Verify any service claim by contacting the company directly using an official phone number you find independently, not one provided by the caller from 03 9003 3378.
Should I call back 03 9003 3378 to check if it's real?
No. Do not call back 0390033378. If you suspect a scam, contact the company the caller claimed to represent (Telstra, in this case) directly using the contact details on your bill or official website. Calling back numbers associated with scams may connect you to the scammers again or expose you to additional fraud attempts.
Where can I report calls from 03 9003 3378?
Report calls from 0390033378 to Scamwatch (scamwatch.gov.au), the ACMA (acma.gov.au), and to Reverseau to warn other Australians. If you allowed remote access or shared information, contact your bank and Telstra immediately. Reporting helps authorities track scam patterns and protects others from 03 9003 3378.