- Scam
- Suspicious
- Spam
Community reports for 03 9003 3316 (0390033316): Callers impersonate Telstra, claim IP compromise, request gift card purchases to prevent $5000+ account theft.
Telstra Impersonation Scam Reports for 03 9003 3316
Contributors have flagged calls from 03 9003 3316 (also written as 0390033316) as Telstra impersonation scams. The pattern involves callers claiming to represent Telstra support, alleging internet security breaches, and attempting to manipulate victims into purchasing gift cards under false pretences. Two separate reports specifically mention this tactic, with one contributor reporting the scammer claimed $5,000 had already been stolen from their account.
The hallmark of these 0390033316 calls is the combination of urgency and fear. Callers describe compromised IP addresses and alleged hacker access, then escalate to demanding expensive remedies. One contributor noted the caller from 03 9003 3316 instructed them to purchase 10 gift cards and provide the codes to "stop the scammers" - a classic gift card scam tactic where the victim themselves transfers money.
What Callers from 03 9003 3316 Claim
Calls from 03 9003 3316 follow a consistent script. Female callers identify themselves as Telstra representatives and reference technical issues with the recipient's internet connection. One report describes the caller stating the victim's IP address had changed from "Private to Public," creating a false sense of urgency around security.
The escalation tactics are significant. After establishing initial concern about IP security, the caller from 0390033316 then claims hackers have already accessed the victim's bank account and stolen money. In one detailed report, the scammer stated $5,000 had been taken and pressured the victim to immediately purchase gift cards as the "only way to stop these scammers." The instruction to then call the scammers back and provide gift card codes is designed to complete the money transfer while the victim believes they are protecting themselves.
Another caller from 03 9003 3316 asked if the recipient had made recent internet setting changes, attempting to personalise the false claim and build perceived legitimacy. The high-noise background (call centre environment) noted in one report suggests organised operation across multiple callers.
Report Patterns and Timing
Three reports have been submitted for 03 9003 3316, with two categorised as scam and one as spam. The most detailed scam report arrived in mid-January, describing a call received approximately three weeks prior. The second scam report was logged on 8 January, and a third report of general sales spam arrived on 6 January.
The consistency of the Telstra impersonation angle across multiple reports within a short timeframe suggests an active campaign. Contributors recognise the scam quickly - one noted they "knew straight away it was a scam" based on the pressure tactics - but others may not.
What to Do If You Receive a Call from 03 9003 3316
If 03 9003 3316 calls you:
- Do not: Provide personal information, banking details, or IP/device information; purchase gift cards or any products the caller suggests; return calls to numbers the caller provides; engage with the caller's claims about security issues
- Do: Hang up immediately; verify any claimed issue directly with Telstra using the official number on your bill (1300 200 633); block the number (0390033316) if calls repeat; report the call to ACMA and Scamwatch
- Remember: Telstra will never call unsolicited to demand gift card purchases or ask you to buy remedies for security issues. Legitimate ISP support contacts you with verifiable reference numbers and does not pressure immediate spending.
How to Report 03 9003 3316
If you have received a call from 03 9003 3316 or 0390033316, reporting helps track scam campaigns and protects other Australians.
- Report to ACMA (Australian Communications and Media Authority) at acma.gov.au or call 1300 850 152
- Report to Scamwatch at scamwatch.gov.au - include the date, time, caller claims, and any scripts you remember
- If you lost money, also report to ReportCyber at cyber.gov.au
- Block the number 03 9003 3316 in your phone settings to prevent future calls
- Share your experience on Reverseau to help other contributors identify this number
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Some lady called from Telstra claiming im having problems with my intertnet. I knew straight away it was a scam. They try to get your details and try scaring you that your info has been compromised and hackers can see everything. This female scamer called me about 3 weeks ago and told me the scamers have taken $5000 out of my account and she told me the only way to stop these scammers was to go and buy some gift cards (so spend more money) and then to call these scammers back and give them the codes and numbers from back of all 10 cards. I told them to go to hell as I was not doing that. So be careful don't give them your time. Hang up on them. Them call the company they claim they are calling from.
It was a very loud call centre in the background and it was a lady stating she was with Telstra and that my IP address has been flagged showing it has gone from Private to Public and this was not safe for me.
She asked if I had made any changes to my internet settings recently.
I told her I am not with Telstra and hung up.
Dodgy sales call pushing rubbish
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WRITE A REVIEWFrequently Asked Questions
A caller from 03 9003 3316 claimed my IP address was compromised. Should I be worried?
No. Telstra does not call unsolicited about IP security issues, and a change from private to public IP is normal in many network configurations. This is a common impersonation tactic used by callers from 0390033316. Hang up and contact Telstra directly using the number on your bill (1300 200 633) if you have genuine concerns.
The caller from 03 9003 3316 said $5,000 was stolen from my account. What should I do?
This is a scam. Legitimate banks and ISPs never contact you with theft claims and then ask you to buy gift cards as a solution. If you receive this call from 0390033316, hang up immediately. Check your actual bank account online via your bank's official app or website. Do not use contact details the caller provides. Report the call to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au).
Why would a scammer from 03 9003 3316 ask me to buy gift cards?
Gift cards are untraceable money transfers. Once you provide the codes from the back of 10 gift cards (worth potentially hundreds of dollars), the scammer has the money and you cannot reverse the transaction. The false justification about "stopping other scammers" is designed to make the request seem protective rather than suspicious. This is the endgame of the 0390033316 scam.
How can I verify if a call claiming to be from Telstra is genuine?
Never trust caller ID or information provided by the caller. If 03 9003 3316 or any number claims to be Telstra support, hang up and call Telstra directly using the number on your bill or their official website (telstra.com.au). Legitimate Telstra support can provide a ticket reference number that you can verify independently. A genuine Telstra representative will never ask for gift cards, bank details, or demand immediate payment.
What should I do if I already gave information to the caller from 0390033316?
Contact your bank immediately and inform them of the scam. If you provided banking details, ask your bank to monitor your account and consider changing passwords. If you purchased gift cards and provided codes to the scammer, report the incident to your bank and to Scamwatch (scamwatch.gov.au) - some gift card providers can sometimes halt transactions if reported quickly. Report to ACMA (acma.gov.au) and ReportCyber (cyber.gov.au).
Why are there multiple reports for 03 9003 3316 with the same Telstra claim?
The consistency across reports from 0390033316 indicates an organised scam operation targeting multiple victims with the same script. Scammers use high-volume calling campaigns with shared call centres and standardised scripts (like the IP address claim and gift card demand). The fact that multiple contributors independently reported the same tactics from 03 9003 3316 confirms this is an active, coordinated scam.