- Scam
One report for 03 9003 3310 (0390033310): Caller impersonated Telstra, claimed internet connection issues, and requested remote PC access.
Telstra Impersonation Reports for 03 9003 3310
A contributor has reported receiving a scam call from 03 9003 3310 (also written as 0390033310) where the caller impersonated a Telstra representative. The caller claimed there was an issue with the recipient's internet connection and attempted to manipulate them into granting remote access to their computer to "fix" the problem.
This type of impersonation targeting Telstra customers is a common tactic used by scammers. The approach relies on the caller sounding plausible and creating a false sense of urgency around internet connectivity, which many Australians depend on daily.
What the Caller from 03 9003 3310 Said
According to the report, the person calling from 0390033310 claimed to be from Telstra and referenced the recipient's internet connection as the reason for the call. The caller then attempted to convince the recipient to allow remote access to their PC, which is a red flag indicator of a tech support scam.
Telstra will never call you unsolicited to request remote access to your computer. Legitimate service providers may contact you about account issues, but they will not ask you to grant remote control of your device during an unsolicited call.
What to Do If You Receive a Call from 03 9003 3310
If 03 9003 3310 calls you or a similar scammer claims to represent Telstra:
- Do not: Grant remote access to your computer, share passwords, or provide personal banking details
- Do not: Click any links or download software the caller suggests
- Do not: Follow the caller's instructions to open command prompts or system settings
- Do: Hang up immediately and do not engage further
- Do: If you're concerned about your internet, contact Telstra directly using the phone number on your bill or their official website
- Do: Block the number 0390033310 on your phone to prevent future calls
How to Report 03 9003 3310
If you receive a scam call from this number, report it to the relevant Australian authorities:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report to Scamwatch at scamwatch.gov.au with details of the call and what the caller claimed
- Report to Telstra directly if the scammer impersonated them - Telstra has fraud reporting processes for impersonation
- Report the number on Reverseau to help protect other Australians from the same scam
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What Our Users Reviewed
Scam call pretending to be Telstra calling about my internet connection and wanting to change settings on my PC.
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WRITE A REVIEWFrequently Asked Questions
Why would a scammer impersonate Telstra when calling 03 9003 3310?
Scammers impersonate well-known providers like Telstra because customers are more likely to trust the call and follow instructions. By claiming there's an internet problem, they create urgency and catch people off-guard. Once they gain remote access via 0390033310, they can steal data, install malware, or convince you to transfer money for fake 'fixes'.
What happens if I let a scammer from 03 9003 3310 access my computer?
If you grant remote access to someone calling from this number, they could install spyware to monitor your banking activity, steal passwords, access sensitive personal information, or use your computer to attack others. The damage can extend far beyond your initial call and take months to resolve.
How can I verify if a call really is from Telstra before giving access?
Never grant access during an unsolicited call from 03 9003 3310 or any unknown number claiming to be Telstra. Instead, hang up and call Telstra directly using the number on your bill or their official website. A legitimate Telstra representative will understand and support you verifying their identity this way.
Should I report 0390033310 to Telstra as well as ACMA?
Yes, report to both. Telstra needs to know someone is impersonating them when calling 0390033310, as it helps them warn other customers and track the scam. ACMA tracks all scam reports nationally, and Scamwatch aggregates this data to warn Australians about emerging threats.
What's the difference between a legitimate Telstra support call and a scam from 03 9003 3310?
Legitimate Telstra support calls are usually in response to a fault you've reported or a bill issue on your account. They will never ask you to grant remote access unsolicited, and they will encourage you to verify their identity by calling Telstra directly. A scammer calling from 0390033310 will create artificial urgency and pressure you to act immediately without verification.
Is it safe to block 03 9003 3310 on my phone?
Yes, blocking 0390033310 is safe and recommended. Since this is a scam number, there is no legitimate reason Telstra or any real organisation would contact you from it. Blocking prevents future calls and alerts you if they try calling from a different number.