- Scam
Community reports for 03 9003 1168 (0390031168) describe callers impersonating Telstra Security, claiming browser issues and requesting remote access to devices.
Telco Impersonation Reports for 03 9003 1168
Three contributors have reported scam calls from 03 9003 1168 (also written as 0390031168) impersonating telco security teams. The callers specifically claim affiliation with Telstra Security Centre and exploit recent browser problems to create urgency and credibility. Contributors report that the callers reference legitimate technical issues - such as malware warnings or unusual browser behaviour - that the recipient may have genuinely experienced, then leverage this to request remote device access.
The pattern across reports of 03 9003 1168 suggests callers are obtaining information about recent device activity, possibly through data breaches or browser exploit tracking. One contributor noted the caller knew their device had experienced a suspicious page or malware warning, making the impersonation more convincing.
What Callers from 03 9003 1168 Claim
Callers from 0390031168 impersonate official Telstra security personnel and reference specific technical details to appear legitimate. Reports describe the following tactics:
- Telstra impersonation: Callers claim to represent "Telstra Security Centre" or similar official-sounding names
- Browser exploitation reference: Mention recent malware warnings, suspicious pages, or browser redirects the contributor may have encountered
- IP address claims: One report describes a caller advising the contributor's IP address was "public and not private", creating false urgency
- Remote access request: Ask the recipient to go "hands free" and open their browser, leading toward remote access software installation
Contributors who spoke with callers from 03 9003 1168 reported the callers used a confident, technical tone designed to mimic legitimate IT support staff. However, the requests for hands-free device access and browser opening are red flags for remote access trojans (RAT) or similar malware installation.
Call Patterns and Timing
The four reports for 03 9003 1168 span late February through early April 2026. Two contributors answered calls directly from 0390031168, while others recognised the scam nature immediately and disconnected. One contributor reported receiving the call through an unspecified "other" channel.
Timing patterns suggest calls occur across different times of day - one report at 08:10 AM, another at 3:28 AM - indicating either a robocall system or multiple call attempts. The early morning timing of at least one call (3:28 AM) is unusual for legitimate support and suggests automated calling.
What to Do If You Receive a Call from 03 9003 1168
If 03 9003 1168 calls you:
- Do not: Answer requests to go "hands free", open your browser, or provide remote access to your device
- Do not: Confirm or discuss any recent technical issues, even if the caller appears to know about them
- Do not: Return the call if you miss it
- Do: Hang up immediately if the caller claims to be from Telstra, Microsoft, Apple, or any tech company
- Do: Verify any security concerns independently by calling Telstra directly using the number on your bill or their official website
- Do: Block 0390031168 on your phone to prevent repeated contact
- Do: Run a full antivirus and malware scan if you engaged with the caller or allowed remote access
Why This Scam Works
Callers from 03 9003 1168 exploit a combination of technical knowledge and timing. By referencing recent browser issues the recipient may have genuinely experienced, the caller establishes false credibility. The technical language about IP addresses and "hands free" access mimics real IT support procedures, making the request seem legitimate. Contributors report they nearly fell for the scam before recognising the red flags - proof of how convincing the impersonation can be.
How to Report 03 9003 1168
If you receive a scam call from 03 9003 1168 (0390031168), report it to Australian authorities and your telco:
- Scamwatch: Report to scamwatch.gov.au (Australian Consumer Law enforcement)
- ACMA: File a complaint with the Australian Communications and Media Authority at acma.gov.au
- Telstra: Contact Telstra directly to report the impersonation - scammers using their brand name should be reported to the actual company
- ReportCyber: If remote access was granted or malware suspected, report to cyber.gov.au
- Reverseau: Contribute your experience on Reverseau to help other Australians identify this number
Help others by sharing your experience with (03) 9003 1168!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Rang claiming to be from a telco security team. Had a dodgy browser thing happen the day before so nearly fell for it, but hung up straight away
Pretended to be from Telstra Security Centre, I had bad browser page day before, just hung up
Advising IP address was public and not private, wanted me to go hands free and open browser
User says it's a pure scam
Help others by sharing your experience with (03) 9003 1168!
WRITE A REVIEWFrequently Asked Questions
What should I do if I already gave remote access to a caller from 03 9003 1168?
If you granted remote access or installed software requested by a caller from 0390031168, act immediately: disconnect your device from the internet, change all passwords from a different device, run antivirus and malware scans, and contact your bank if financial information is at risk. Report the incident to cyber.gov.au and consider consulting a local IT professional to ensure your device is clean.
How do callers from 03 9003 1168 know about recent browser problems on my device?
Contributors report callers from 0390031168 reference specific browser issues, suggesting either data breaches exposing browsing history, exploitation tracking from malicious websites, or outbound telemetry from compromised sites. Legitimate Telstra support cannot monitor your browser remotely without your knowledge - this is a key indicator that a call claiming to be from Telstra Security Centre is a scam.
Is 03 9003 1168 actually from Telstra?
No. Multiple community reports confirm 0390031168 is a scam impersonating Telstra. Genuine Telstra support will not call unsolicited asking for remote access, claim your IP is at risk, or pressure you to open your browser. If you believe Telstra needs to contact you, hang up and call Telstra directly using the number on your bill.
Why would a scammer claim my IP address is public instead of private?
This is a social engineering tactic used by the caller from 03 9003 1168 to create false urgency and fear. The claim is designed to make you believe your device is exposed to hackers, prompting immediate action (granting remote access) without thinking critically. All devices have both public and private IP addresses depending on context - the scammer exploits technical confusion.
What does "go hands free" mean when a caller from 0390031168 requests it?
When a caller from 03 9003 1168 asks you to go "hands free", they are asking you to set down your phone and use your computer/device without supervision. This isolates you from independent verification and allows them to control your device remotely, install malware, or access sensitive files. Never grant remote access to unsolicited callers.
Should I block 03 9003 1168 if I receive another call?
Yes, block 0390031168 immediately. Reports indicate multiple calls from this number, and blocking prevents repeated contact attempts. Most modern phones allow blocking through settings or by long-pressing the number in your call history. Additionally, register your number with the Do Not Call Register at donotcall.gov.au to reduce overall scam call volume.