- Scam
- Uncertain
Community reports for 03 9001 5011 (0390015011) describe callers falsely claiming to be from Telstra Technical Department. One contributor with TPG flagged the deceptive claim.
Telstra Impersonation Reports for 03 9001 5011
One contributor has reported receiving a call from 03 9001 5011 (also written as 0390015011) where the caller falsely claimed to represent the Telstra Technical Department. The contributor, who is not even a Telstra customer, immediately recognised the deception. At the time of the call, the contributor was with TPG and had already cancelled that service a month prior, making the Telstra claim obviously fraudulent.
This type of impersonation tactic is a common scam approach. By falsely claiming to be from a major telecommunications provider, callers attempt to establish legitimacy and lower the target's guard before requesting sensitive information or access to devices.
What Callers from 03 9001 5011 Claim
The caller from 0390015011 specifically claimed affiliation with Telstra's Technical Department. This is a known social engineering tactic designed to create urgency around a technical issue and justify requests for remote access, payment details, or personal account information. The fact that the contributor was not a Telstra customer, and had cancelled their previous provider weeks earlier, demonstrates the caller's lack of accurate customer information.
Report Patterns and Timing
The community report for 03 9001 5011 came in mid-July 2026, with the call answered by the contributor. A second incident involving a missed call with no voicemail was also logged from this number around the same timeframe, suggesting repeated contact attempts. The two-call pattern within a short window indicates potential systematic dialling rather than accidental repeated calls.
What to Do If You Receive a Call from 03 9001 5011
If 03 9001 5011 calls you:
- Do not: Provide personal information, account numbers, passwords, or remote device access to anyone claiming to be from Telstra or any telecommunications provider
- Do not: Return the call to the number shown, as it may be spoofed
- Do: Hang up immediately if the caller cannot provide verifiable details about your account
- Do: Contact Telstra directly using the official number on your bill or their website if you have genuine concerns about your account
- Do: Block the number 0390015011 in your phone settings if you receive repeated calls
How to Report 03 9001 5011
If you receive suspicious calls from 03 9001 5011, you can report them to Australian authorities:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Lodge a report with Scamwatch at scamwatch.gov.au
- If the scam involves attempted financial loss or fraud, report to ReportCyber at cyber.gov.au
- Share your experience on Reverseau to help other Australians identify this number
Help others by sharing your experience with (03) 9001 5011!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Said they were from the Telstra Technical Department. I’m with TPG, and cancelled it about a month ago because I’m away for 3 months. If they were from Telstra, then I’m the King of England.
Missed call with no voicemail
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WRITE A REVIEWFrequently Asked Questions
Why would someone call pretending to be from Telstra if I'm not a Telstra customer?
Scammers using 03 9001 5011 often don't have accurate customer data and make blanket calls to multiple numbers. They rely on the fact that some recipients will be Telstra customers or will have been in the past. When someone isn't a customer, it immediately exposes the scam, as one contributor who received the 0390015011 call discovered.
Should I call back the number 03 9001 5011 to verify if it's really Telstra?
No. Do not call back 0390015011. Scammers often spoof caller ID numbers, meaning the number displayed (03 9001 5011) may not be the actual source of the call. Instead, hang up and contact Telstra directly using the official number on your bill or their website.
What information might a caller from 03 9001 5011 try to get from me?
Callers impersonating Telstra typically seek account numbers, passwords, personal identification details, banking information, or remote access to your computer or phone. The contributor who received the call from 03 9001 5011 (0390015011) reported the caller claimed to be from the Technical Department, which is a common pretext for requesting device access.
How do I verify if a call from 03 9001 5011 is genuinely from Telstra?
Telstra will never call you asking for passwords or requesting remote access to your device. If you're unsure, end the call and contact Telstra directly on 133 200 (their official customer service line) or visit telstra.com.au. They can confirm whether they attempted to contact you. Do not use contact details provided by the caller from 0390015011.
Is 03 9001 5011 definitely a scam, or could it be a legitimate number?
Based on community reports, 03 9001 5011 has been flagged for false Telstra impersonation. One contributor clearly identified it as deceptive because they were not a Telstra customer. While the number itself (0390015011) is registered as a local service in Victoria, the incoming calls are being used for scam purposes. Treat any unsolicited call from 03 9001 5011 with caution.
What should I do if I already gave information to a caller from 03 9001 5011?
If you shared personal information, account numbers, or financial details with someone claiming to be from Telstra on 03 9001 5011 (0390015011), contact your telecommunications provider and bank immediately. Monitor your accounts for suspicious activity. Report the incident to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au) so authorities can investigate.