03 8903 9958 - 0389039958: NAB Impersonation Reports

• Legit
• Suspicious
• Scam
• Spam

Community reports for 03 8903 9958 (0389039958) flag persistent NAB impersonation calls using urgency tactics and callback requests to extract personal details.

NAB Impersonation Reports for 03 8903 9958

Multiple contributors have flagged 03 8903 9958 (also written as 0389039958) for impersonating National Australia Bank (NAB) staff. Of 24 total reports, 14 describe scam activity, with impersonation as the dominant tactic across 15 reports. The pattern is consistent: callers claim affiliation with NAB's premium banking division, reference legitimate banking services, and request personal information or callback verification.

The scam targeting appears sophisticated because it exploits legitimate NAB services. One contributor noted that NAB does operate a Premier Banking team for high-value clients with over $850K in home lending, making the impersonation credible on the surface. However, contributors who verified directly with NAB through official channels (app-based contact, branch visits) confirmed these calls were not from the bank.

What Callers from 03 8903 9958 Claim and How They Operate

Contributors report callers claiming to be from NAB Premier Banking, offering to help with banking needs or claiming to respond to emails the recipient supposedly sent. One caller identified himself as "Dini" and provided callback numbers (1800 344 100 and mobile 0452 068 458) that do not match official NAB contact details.

A recurring pattern involves scammers claiming an "urgent matter" to discuss. One contributor received multiple voicemails from someone named "Anna" stating urgent banking business and requesting email responses, but no official email address was provided, only a mobile number. Another contributor reported being asked to provide personal details to "confirm identity before proceeding," but when challenged to provide the sender's name from an alleged email, the caller fabricated a match against any name the contributor provided. This indicates a social engineering approach rather than legitimate identity verification.

The channel breakdown shows calls and voicemails dominate (with some SMS reports), suggesting active dialling campaigns. One contributor received 2 calls in 2 days, with the first being "gibberish" followed by the impersonation claim. Reports span from mid-2024 through mid-2026, indicating sustained activity from 0389039958.

Report Patterns and Timing

Reports cluster primarily between March and September 2024, with additional reports in late 2024 and early 2026. Call timing spans business and non-business hours, with some voicemails left overnight or on weekends. One contributor reported receiving missed calls from a linked number (+61418927502) followed immediately by SMS from 03 8903 9958, suggesting coordinated contact attempts.

Multiple contributors (at least 3) report the same caller name "Anna" across separate incidents months apart, though this could indicate shared scripts rather than the same individual. One contributor explicitly stated they called their husband as well, suggesting targeted household contact.

What to Do If You Receive a Call from 03 8903 9958

Do not engage with callers claiming to be from NAB. Hang up immediately if the caller asks you to provide personal details, banking information, or confirm identity details before they provide information. Legitimate NAB staff will not ask you to verify yourself by you stating your name first; instead, they will provide identifying information or direct you to call an official NAB number you can independently verify.

If you receive a call from 03 8903 9958, do not call any number the caller provides. Instead, open the NAB app or visit a NAB branch in person to verify whether you have any genuine banking matters requiring attention. If the caller claims to be responding to an email you sent, log into your NAB online account to check for official messages there.

Block 0389039958 on your phone to prevent future calls. If the caller leaves a voicemail claiming urgency, do not return the call to the number left; instead, contact NAB directly through their official website or app.

What to Do If You Receive an SMS from 03 8903 9958

Do not click any links in SMS messages claiming to be from NAB via 0389039958. Do not reply to the message. Forward the SMS to 0429 999 888 (the Australian Signals Directorate's report line for malicious content) and delete it. If the SMS includes a callback number claiming to be NAB, do not use it; contact NAB directly instead.

How to Report 03 8903 9958

Report this number and your experience to the Australian Communications and Media Authority (ACMA) at acma.gov.au. You can also report the scam to Scamwatch at scamwatch.gov.au, which publishes warnings about active scams and tracks patterns like the NAB impersonation linked to 0389039958.

If you provided any personal or banking information to this number, contact NAB directly through their official channels (call the number on the back of your card, use the app, or visit a branch) and alert them to potential fraud. Report the scam SMS component to Services Australia if it includes myGov-related claims at servicesaustralia.gov.au.

Consider also reporting to the ReportCyber service at cyber.gov.au if the SMS included phishing links. Your reports help build community intelligence about active scams and contribute to law enforcement efforts.

Frequently Asked Questions