03 8903 9929 - 0389039929: NAB Impersonation Reports

• Suspicious
• Legit
• Scam

Community reports for 03 8903 9929 (0389039929): Callers impersonate NAB staff requesting personal details like full name, DOB, and address. Verify via official NAB channels before sharing information.

NAB Impersonation Reports for 03 8903 9929

Nine contributors have reported calls and SMS from 03 8903 9929 (also written as 0389039929) claiming to be from NAB. The dominant pattern involves callers impersonating NAB staff and requesting personal identification details. While two contributors confirmed their calls were legitimate NAB contact attempts, the remaining seven flagged serious concerns about impersonation and unsolicited personal information requests.

The distinction between legitimate and fraudulent calls from 0389039929 is critical here. NAB does occasionally contact account holders for verification purposes, but the scam reports consistently describe callers requesting sensitive details without proper verification protocols. One contributor who called NAB directly to verify discovered the call was indeed a scam.

What Callers from 03 8903 9929 Claim

Contributors report callers identifying themselves as NAB staff, with one mentioning a caller named "Shaq" from NAB Due Diligence. The callers typically ask verification questions and request personal details including full name, date of birth, and address. Several reports describe the caller's tone as professional initially, which increases the risk that recipients might comply without questioning.

One report noted an SMS claiming to be from "Padma from NAB Due Diligence," followed by a second text 5 minutes later. The contributor did not have NAB accounts, making the contact clearly unsolicited. Another contributor received a call where the supposed NAB representative mentioned they don't conduct such verification calls by phone and suggested visiting a local branch instead-a red flag indicator that suggested the caller was actually legitimate NAB anti-fraud protocol, but the contributor reported it as suspicious because the behaviour was unusual.

A significant report involved a caller insisting on verifying personal details like full name and DOB. When the contributor called NAB directly to confirm, NAB stated the call was fraudulent. This pattern of "call back to verify" successfully identified the scam.

Report Patterns and Timing

The reports span from January 2023 to January 2026, indicating persistent activity from 03 8903 9929. Calls have been received at various times including late evening (21:00-23:28) and overnight (01:03-03:40). The mix of call and SMS contact (both reported from 0389039929) suggests the number is actively used across multiple channels.

Two contributors noted that calls from 03 8903 9929 turned out to be legitimate NAB verification attempts, with one describing it as an annual contact pattern and another noting that NAB staff asked "random questions" during verification. However, these legitimate calls occurred on a Telstra local service number in Victoria, and the impersonation reports outnumber confirmed legitimate contact 4 to 2.

What to Do If You Receive a Call from 03 8903 9929

If 03 8903 9929 calls you claiming to be from NAB:

• Do not: Confirm or provide personal details like full name, date of birth, address, account numbers, or passwords. Do not stay on the call and search for NAB's number-hang up first.
• Do: End the call immediately. Find NAB's official phone number independently (from your bank statement or the official NAB website) and call them to verify whether they initiated contact. Use the number on your debit or credit card rather than any number provided by the caller.
• Be aware: Legitimate banks do call for verification, but they will never ask you to provide sensitive information during an inbound call. If NAB needs to verify details, they will ask you to call them back on a number you can independently confirm.

What to Do If You Receive an SMS from 03 8903 9929

If you receive an SMS from 0389039929 claiming to be NAB:

• Do not: Click any links, reply to the message, or provide any information requested in the text.
• Do: Delete the message immediately. Screenshot it for your records if you wish to report it. Forward the SMS to 0429 999 888 (ACMA's spam reporting number) and report it to NAB directly using the contact details on their official website or your account statement.

How to Report 03 8903 9929

If you've received calls or SMS from 03 8903 9929, report the activity to the following Australian authorities:

• ACMA (Australian Communications and Media Authority): Report unwanted calls and SMS at acma.gov.au or forward SMS to 0429 999 888. This helps track patterns of fraudulent activity.
• Scamwatch: Report the scam attempt at scamwatch.gov.au. Include details of what the caller claimed and what information they requested.
• NAB directly: Contact NAB through the number on your official bank statement or account to report the fraudulent impersonation.
• ReportCyber: If you shared any personal information or suspect identity theft, also report to ReportCyber at cyber.gov.au.
• Reverseau: Report your experience with 0389039929 on Reverseau to help other Australians identify and avoid this number. Community contributions strengthen our collective understanding of fraud patterns.

Why NAB Impersonation Calls Are Dangerous

Calls from 03 8903 9929 impersonating NAB are particularly effective because banks are trusted institutions and contributors are conditioned to expect occasional verification calls. Scammers exploit this trust by using professional language and requesting information that sounds legitimate. However, once a scammer obtains your full name, DOB, and address alongside banking details, they can potentially access accounts, apply for credit in your name, or sell your information to other criminals. The fact that at least one contributor confirmed their call was a scam after verifying with NAB demonstrates that calling the bank independently is an essential step before sharing any information.

Frequently Asked Questions