- Legit
- Suspicious
- Scam
- Spam
- Uncertain
03 8903 9325 (0389039325) used for Telstra impersonation scams. Reports describe callers requesting passport, driver's licence, name, birth date and address. Legitimate Telstra calls also use this number.
Telstra Impersonation Reports for 03 8903 9325
Community reports for 03 8903 9325 (also written as 0389039325) reveal a significant pattern of Telstra impersonation scams mixed with legitimate customer service calls. The Melbourne-allocated Telstra number has attracted 97 total reports, with 19 flagged as scam attempts involving impersonation tactics and 50 marked as legitimate. However, the volume of fraudulent activity on this number creates considerable risk - contributors report scammers specifically posing as Telstra representatives to extract sensitive personal information.
One contributor noted that callers claiming to be from Telstra appeared to be operating from an overseas call centre, with the caller claiming to be based in Sydney while using the Melbourne number 03 8903 9325. Multiple reports describe sophisticated social engineering, with scammers already possessing the contributor's full name and suburb, suggesting data has been pre-harvested from breaches or purchased lists.
What Callers from 03 8903 9325 Request
Scammers using 03 8903 9325 employ a direct personal information extraction strategy. Reports describe callers requesting passport details, driver's licence numbers, full names, birth dates, and home addresses. One contributor reported the caller persisted through repeated requests, asking for name, birth date, and address, then becoming evasive when questioned further. Another reported being asked specifically for passport and driver's licence details with an instruction to block the number.
A particularly concerning report described someone claiming to be "data collectors for Telstra" calling to gather sensitive information. One voicemail message impersonated a "Dan at Telstra Business" regarding a loyalty program offer, with the caller ID displaying "Telstra" with a green verification tick - a sophisticated spoofing technique. Another voicemail began with "this is the creator" in broken English, suggesting robocall infrastructure.
Legitimate calls from 0389039325 typically involve follow-ups to existing NBN or service issues. Contributors expecting calls from Telstra received genuine support calls about slow NBN speeds, modem replacement, or service troubleshooting. However, the consistent impersonation activity means recipients cannot easily distinguish legitimate support from fraud without additional verification.
Calling Patterns and Frequency
Reports span from June 2025 to January 2026, indicating ongoing activity. One contributor reported receiving multiple calls in a short timeframe - described as "called heaps of times" - suggesting aggressive callback loops targeting the same numbers. Several reports mention calls arriving shortly after the contributor had contacted Telstra's official support line, indicating potential queue interception or timing exploitation.
A notable pattern emerges around expected calls: some contributors received advance SMS notifications from Telstra confirming the call would come from 03 8903 9325, which legitimised those interactions. Conversely, scammers exploit this legitimacy by mimicking the same number. Two voicemail reports suggest robocall infrastructure involvement, with poor audio quality and awkward script delivery noted by contributors.
What to Do If You Receive a Call from 03 8903 9325
Because 03 8903 9325 is a legitimate Telstra service number mixed with scam activity, exercise caution even if the call appears credible:
- Do not: Share passport, driver's licence, birth date, or address details over the phone; assume caller ID name is genuine; return the call to the displayed number if you're uncertain
- Do: Hang up and verify through Telstra's official channels by calling 133 200 (the main customer service line) or logging into your myGov account; request they send an SMS before calling to confirm legitimacy; ask for a specific reference number from any previous Telstra contact; note unusual accents, overseas background noise, or scripted responses
- If unsure: Tell the caller you'll call Telstra back directly and verify their identity through official channels before sharing any information
What to Do If You Receive a Voicemail from 03 8903 9325
Scammers have left voicemails on this number with spoofed Telstra branding and poor-quality audio:
- Do not: Return the call, click any links sent via SMS following the voicemail, or provide information requested in the message
- Do: Delete the voicemail; block the number if calls repeat; contact Telstra directly at 133 200 to confirm whether they left a message; report the voicemail content to Scamwatch at scamwatch.gov.au
How to Report 03 8903 9325
- Report scam calls and voicemails to Scamwatch at scamwatch.gov.au - they track impersonation tactics and patterns
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au for telecommunications fraud
- Report spoofed caller ID to ACMA's report form (part of their telecommunications breach reporting)
- Forward SMS scams to 0429 999 888 (Australian mobile spam reporting) if sent via SMS
- Contact Telstra directly at 133 200 to report the fraudulent use of their number and warn your account against impersonation
- If you've shared information, report potential identity theft to Services Australia at servicesaustralia.gov.au or ReportCyber at cyber.gov.au
- Contribute your own experience on Reverseau - community reports help identify patterns and protect others receiving calls from 0389039325
Help others by sharing your experience with (03) 8903 9325!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Seemed sus on the call so I rang my telco direct to check, turned out it was kosher but definitely sounded iffy
claimed to be from Sydney but using Melbourne number, sounds like overseas call centre
Proper call from Telstra about my slow NBN speed issue from last week, they sent an SMS before confirming it was them
Called after I reported an issue to Telstra, felt pretty legit
Telstra sorted out my phone issue, nice bloke
Had an issue with NBN, this number called to check if it's sorted, got a heads-up text from Telstra saying they'd ring
Pretending to be Telstra but I don't have a plan with them
Right pain in the arse, can't believe these tricks
Pretending to be Telstra but it's fake, asked for name birth date and address, when I asked more they got lost, called heaps of times
Asked for my passport and driver's licence details, block this number
Called about my NBN issue, came out next day and replaced modem, all sorted
Called right after they left Telstra queue claiming to be callback, asked for reference number
Claimed to be data collectors for Telstra, warning not to share sensitive info
Caller ID showed Telstra with green tick, voicemail from Dan at Telstra Business about loyalty program, not even with Telstra
Was a call from Telstra, felt genuine and was expecting it
Rang twice in two days, voicemail sounded like a scam with dodgy English, starts with this is the creator
This is a legitimate contact from Telstra, not a scam
Called asking for computer and bank access, demanded $700, got multiple callbacks, used Gmail address
Caller identified as Telstra but I'm not convinced, blocked the number but they keep calling repeatedly in short intervals, common scam tactic
Legitimate call from Telstra, was expecting it
Mentions getting calls that might be legitimate or spoofs, even from own number, better to hang up and call back yourself
Scammers pretending to be Telstra.
Blocked as I and my business do not use Telstra.
BE AWARE OF OTHER COMMENTS ON THIS AND OTHER SITES TRYING TO LEGITIMISE THIS NUMBER - IT IS NOT TELSTRA.
Telstra called about unresolved issue from previous day, we'd agreed on time but they called hour earlier, was at work
If from legitimate Telstra, they called twice in one minute while I was on another call, then sent email. suspect they may be scammers so blocked
They never stop calling. Yesterday they kept calling minutes apart. When I first answered there was silence then a click, so I immediately hang up. I suggest that this could be a scam.
Telstra contact number, might call if you've requested service changes
Two missed calls this morning, others say it's a scam, Telstra flagged as suspicious
Questioned legitimacy, caller from business connected to greengrocer that's not a Telstra customer
Had an issue with Boost yesterday, was resolved this morning. this was the follow-up call
Called three times in one day, rang for few seconds then hung up, no voicemail
Telstra callback number, but numbers can be spoofed so be careful
Was telstra calling about my nbn to modem transition, not a scam
Called Telstra and confirmed it's their official number
Was Telstra calling about a complaint I'd made, sounded suspicious because of background noise and thick accent but it was legit
Seems sus, not sure
was actually from Telstra Bereavement Support Team, 100% legitimate
Appears to be a legitimate Telstra number, they call when you're moving
Claimed to represent a legitimate case but said they were in Manila with a 03 area code, wanted my ID information
This is a valid Telstra call. Lady was just checking I am happy after a technician called to connect National Broadband Network.
This is the Telstra complaints line
Was legitimate, sent SMS after I missed call, directed me to check emails about my move, details were relevant
LEGITIMATE CALL.
From Telstra technician.
I was already on a call with another technician then got a call.
Text saying Telstra would call in 10 minutes, no reason to expect call, voicemail asked me to check email but nothing there
Was Telstra technical support calling back about an issue I reported a week ago, was expecting them
Voicemail with weird loud screaming in background, very unsettling
Claimed to be from Telstra, got evasive when questioned, hung up. he called back but no voicemail
Unknown number called
Think it was Telstra but the message was completely unintelligible, couldn't understand a word. last night they said couldn't help with elderly father's internet which has been down 10 days
Was Telstra calling to verify details of our home move scheduled for next week
called while I was on the phone with Telstra tech, no message left, seems dodgy
Was Telstra calling about a complaint I'd made
Call about relocation team for property move, didn't request this
Claimed to be from Telstra but no verification through My Telstra App, didn't give any info
was Telstra returning my call about a service fault
claimed to be from Telstra but I'm not their customer, automated message about recording felt like known scams
Asian woman answered, tone sounded unprofessional so I hung up
Telstra called back to confirm my identity after I called them to update my details
was definitely Telstra troubleshooting an issue
call from Telstra saying they were calling about scheduled NBN service disconnection
claimed to be Telstra saying email wrong, asked for credit card details
Call from Telstra complaints department, was legitimate
Seemed to be follow-up about recent Telstra issue I'd already resolved
Block this number. It is a way for you to have to get the Telstra app.
Telstra rep called to verify account details, seemed legitimate
Called Telstra about service issues, they called back multiple times over two days to help
caller wanted to connect me to fiber to node but I already have it. asked about costs they said need to check and call back in 90 mins. planning to reject and block
This number is Telstra's IP/Voice Support Team, they handle unwelcome calls and will reach out if you report your number is being misused by scammers
Telstra called back from this number to continue a conversation with their business team after the line dropped
Was telstra complaints team about my previous complaint i'd made
Was Telstra Priority Care Team calling about home phone service after my surgery. turned out to be real but just kept trying to sell stuff
Was cautious and gave limited info, caller made two completely incorrect statements
Voicemail claiming to be from Telstra about a new modem, asked me to call back immediately. I was already on the phone with Telstra about something else. seems like a scam, blocked it
Works at Telstra, this is IP complaints line managed by Telstra, can verify by asking for case number and calling 132200
Called back to Telstra after drop, got immediate callback from this number with apology and continued help on my issue
Was Telstra calling about an issue I'd reported earlier that day, confirmed the details
Was Telstra complaints center about my ongoing complaint, verified by confirming my complaint number and account details
Was a callback from Telstra about the Caller ID issue I reported, they fixed it
Genuine call from Telstra about an issue I reported. caller was professional and gave me reference numbers
Scammer claiming to be Telstra
Three calls supposedly from Telstra about an issue, each left a garbled message, now worried and can't sleep
was Telstra calling about an issue I'd contacted them about earlier, they called back and I answered
Was Telstra helping with NBN connection issues, was expecting the call
Call from Telstra NBN Team, seemed genuine
Apparently associated with Telstra technical department but could be spoofed
Telstra moving team representative called confirming technician available tomorrow for NBN setup
Woman with Filipino accent named Lisa left message about letter I supposedly sent to Bal U shrine, I haven't sent anything
person on the line explicitly identified themselves as a scammer
Legit call from Telstra following up on a tech issue I had raised.
Was following up on a tech support request I'd filed
Legitimate call from Telstra service expert following up on support request I made
Telstra called about an issue I'd reported the week before, had specific details and didn't ask for personal info
Want to warn everyone this might be a scam, be cautious
Genuine Telstra representative following up on technical issues from the day before
Caller pretending to be Telstra with false information
woman's voice on answering machine hard to understand, claimed she was returning call about Telstra inquiry we never made
Confirmed with Telstra they don't use this number, caller had info from my previous call to Telstra
Scam phishing for personal ID by pretending to be Telstra
Telstra scam
Man named Nick with British accent claimed to be from Telstra, sent fake unprofessional looking email requesting confirmation of reference number
Caller saying I was speaking to them recently about interest rates, I hadn't, they hung up
Caller said I was speaking to them recently about interest rate, I said no, they hung up
Phone number is Telstra, used by Telstra staff to call customers. Didn't realise at the time but it was a Telstra consultant trying to call and resolve an issue.
Voicemail on landline from Asian woman mumbling something I couldn't understand, also called my mobile with no message
Telstra rerouting number for remote working consultants, legitimate and benign
Telstra rerouting number for remote working consultants, legitimate
Called saying 'This is Joseph from Telstra, you reported a failure yesterday'. Had my correct name and email. Sounded Australian but awkward and unprofessional. Long silences
very suspicious number, was searched by others and reported as suspicious, likely spoofed
Help others by sharing your experience with (03) 8903 9325!
WRITE A REVIEWFrequently Asked Questions
Is 03 8903 9325 a real Telstra number?
03 8903 9325 is a legitimate Telstra service number allocated in Victoria and used for genuine customer support calls about NBN issues, service troubleshooting, and follow-ups. However, scammers have spoofed this number extensively (19 scam reports), so a call from 0389039325 is not automatically safe. Always verify by calling Telstra directly at 133 200 if you're unsure.
Why do scammers use 03 8903 9325 specifically?
Because it's a real Telstra number, callers trust it. Contributors have reported the number displaying with a green verification tick on caller ID, which scammers exploit using spoofing technology. The number's legitimacy makes impersonation on 03 8903 9325 (0389039325) far more convincing than calling from a random mobile. This is why multiple scammers target the same number.
What should I do if someone claiming to be from Telstra calls from 03 8903 9325 asking for my passport or driver's licence?
Hang up immediately. Telstra will never request passport or driver's licence details over the phone. A contributor reported this exact tactic from 0389039325, with the caller becoming evasive when questioned. If you're expecting a Telstra call, ask them to send an SMS first confirming it's them, or hang up and call Telstra back at 133 200 to verify.
I got a voicemail from 03 8903 9325 with poor audio quality. Is this a scam?
Possibly. Two contributors reported voicemails from 0389039325 with poor audio, one beginning with "this is the creator" in broken English, suggesting robocall infrastructure. Legitimate Telstra voicemails typically have clear audio and professional language. Delete it, block the number, and if you're concerned about your account, call Telstra directly at 133 200.
I received a call from 03 8903 9325 after being in a Telstra support queue. Is that normal?
It can be. Several contributors received legitimate follow-up calls from 0389039325 after reporting NBN issues, and some received advance SMS notifications confirming Telstra would call from this number. However, one contributor reported receiving a suspicious callback claim immediately after leaving the queue, which felt like queue interception. If you didn't request a callback, verify through Telstra's official line before sharing information.
What should I do if I already gave my details to someone claiming to be from 03 8903 9325?
Contact Telstra immediately at 133 200 to report the fraudulent call and check your account for unauthorised activity. If you shared passport, driver's licence, or birth date details, report the potential identity theft to ReportCyber at cyber.gov.au or Services Australia at servicesaustralia.gov.au. Consider placing a fraud alert with your bank and credit reporting agencies. Report the scam to Scamwatch at scamwatch.gov.au and ACMA at acma.gov.au.