- Scam
One contributor reports a call from 03 8747 2652 (0387472652) claiming to be from Telstra about internet services. Suspected impersonation attempt.
Telstra Impersonation Report for 03 8747 2652
A contributor has reported receiving a call from 03 8747 2652 (also written as 0387472652) where the caller claimed to represent Telstra regarding internet services. The contributor noted the caller sounded suspicious and questioned the legitimacy of the contact. This Victoria-based number is allocated to Symbio Networks Pty Ltd as a local service.
The report suggests this may be part of a coordinated impersonation attempt, with the contributor also noting a related missed call from 03 8747 2791, potentially indicating the same operation using multiple numbers.
What the Caller Claimed
According to the contributor's report, the caller from 03 8747 2652 identified themselves as being from Telstra and raised concerns about the recipient's internet service. The vague framing of the issue and the contributor's immediate sense that something was "dodgy" about the approach suggests pressure or urgency tactics typical of impersonation scams targeting internet customers.
What to Do If You Receive a Call from 03 8747 2652
If 03 8747 2652 calls you claiming to be from Telstra or another service provider:
- Do not: Answer questions about your account, confirm personal details, or agree to any troubleshooting steps
- Do: Hang up immediately and contact Telstra directly using the phone number on your bill or their official website
- Do: Verify any service concerns by logging into your myGov or Telstra account yourself rather than through information provided by the caller
- Do: Block the number 0387472652 if the call repeats
Legitimate service providers will never call unsolicited to request account access or personal information. Always initiate contact yourself using verified contact details.
How to Report 03 8747 2652
If you receive a suspicious call from 03 8747 2652 or 0387472652, report it through these Australian resources:
- Scamwatch: Report to scamwatch.gov.au with details of the call and what the caller claimed
- ACMA: Lodge a complaint with the Australian Communications and Media Authority at acma.gov.au for impersonation or unsolicited calls
- Telstra directly: Contact Telstra's fraud team to report the impersonation attempt
- Reverseau: Add your experience with this number to help other Australians identify patterns
Help others by sharing your experience with (03) 8747 2652!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called claiming to be from Telstra about internet, sounded dodgy. also mentions earlier missed call from 03 8747 2791 might be same crew
Help others by sharing your experience with (03) 8747 2652!
WRITE A REVIEWFrequently Asked Questions
Why would someone impersonate Telstra and call from 03 8747 2652?
Impersonation scams using 03 8747 2652 typically aim to gain access to your account, trick you into paying fake bills, or install malware. The scammer may already have partial information about you (name, address, or account number) obtained from data breaches, making the call seem more convincing. By claiming to be Telstra, they exploit your trust in the brand.
What should I do if I already gave information to the caller from 0387472652?
Contact Telstra immediately on 133 200 (their official number) to report the fraudulent call from 0387472652. If you provided banking details, contact your bank. If you provided personal identity information, consider placing a fraud alert with your credit provider. Document the date and time of the call from 03 8747 2652 for your records.
Is the number 03 8747 2652 actually from Telstra?
No. The number 03 8747 2652 (0387472652) is allocated to Symbio Networks Pty Ltd, a Victorian internet service provider, not Telstra. This is a common impersonation tactic - scammers use legitimate-looking local numbers to appear trustworthy while claiming to represent a major company like Telstra.
Should I be concerned about the related number 03 8747 2791 mentioned in the report?
Yes. The contributor reported that 03 8747 2791 may be linked to the same operation. If you receive calls from either 03 8747 2652 or 03 8747 2791 (0387472652 or 0387472791), treat them with the same caution and block both numbers. Report both to ACMA and Scamwatch.
How can I verify if Telstra is actually trying to contact me?
Never rely on the caller's word. Hang up and call Telstra back using the number on your official bill, on their website at telstra.com.au, or by calling 133 200. You can also log into your Telstra account online to check for any service issues. Telstra will never pressure you to provide account details over the phone during an unsolicited call.
What makes the call from 03 8747 2652 sound suspicious according to the report?
The contributor described the caller's tone and approach as "dodgy," suggesting either an unusual accent or speech pattern, high-pressure tactics, or vague details about the supposed service issue. Scammers impersonating Telstra often use robotic speech, hesitate when questioned, or cannot provide specific account details. Trust your instinct if something feels off about the call.