- Scam
Community report for 03 8747 2615 (0387472615): Caller impersonated Commonwealth Bank Identity Verification Team, hung up when challenged.
Bank Impersonation Report for 03 8747 2615
One contributor has reported receiving a call from 03 8747 2615 (also written as 0387472615) in which the caller impersonated a Commonwealth Bank identity verification representative. The contributor became suspicious during the interaction and directly challenged the caller about their legitimacy. When confronted, the caller immediately ended the call, which is a common behaviour pattern when impersonators realise they have been detected.
This type of impersonation targeting Commonwealth Bank customers is a known scam tactic. The fact that 0387472615 was allocated as a local Victorian service through Symbio Networks suggests the number may be spoofed or misused, as legitimate banks do not conduct unsolicited identity verification calls in this manner.
What the Caller Claimed
According to the report, the caller from 03 8747 2615 identified themselves as being from Commonwealth Bank's Identity Verification Team. The contributor did not provide details about what specific information the caller requested before the call was terminated. However, this opening is consistent with account takeover scams where callers attempt to extract personal identification details or access credentials under the guise of security verification.
Why This Matters
Bank impersonation scams are particularly dangerous because they exploit the legitimate security practices of real financial institutions. Genuine Commonwealth Bank staff will never initiate unsolicited calls asking you to verify identity details or provide access codes. When a caller claiming to represent your bank hangs up immediately after being questioned, it strongly indicates fraudulent intent. The rapid disconnection after challenge is a red flag that distinguishes scam calls from genuine bank enquiries.
What to Do If You Receive a Call from 03 8747 2615
If 0387472615 contacts you:
- Do not: Provide personal information, passwords, PIN codes, or one-time verification codes
- Do not: Return the call to the number shown on your caller ID
- Do: Hang up immediately without engaging further conversation
- Do: Contact Commonwealth Bank directly using the phone number on your bank card or official statement to verify any claimed account issues
- Do: Block 03 8747 2615 in your phone settings to prevent future calls
How to Report 03 8747 2615
If you receive a similar call from this number or suspect it is fraudulent:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Lodge a report with Scamwatch at scamwatch.gov.au, including the date, time, and details of the call
- Contact Commonwealth Bank directly to alert them of the impersonation attempt
- Report suspicious activity to ReportCyber at cyber.gov.au if identity theft is suspected
- Share your experience on Reverseau to help other Australians identify this number
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What Our Users Reviewed
Claimed to be from Commonwealth Bank Identity Verification Team, hung up when called out
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WRITE A REVIEWFrequently Asked Questions
Why did the caller from 03 8747 2615 hang up when questioned?
Scammers impersonating banks typically hang up immediately when detected because they know they cannot maintain the deception. The caller from 0387472615 had no legitimate reason to continue the conversation once challenged. This rapid disconnection is a key indicator of fraud and distinguishes it from genuine bank security calls, which would have alternative verification processes.
Would Commonwealth Bank really call me to verify my identity?
No. Legitimate Commonwealth Bank staff do not initiate unsolicited calls asking you to verify personal details or provide access codes. If your account has a genuine security concern, the bank will send you a secure message through your online banking portal or official mail. If 03 8747 2615 calls claiming to be from the bank, it is almost certainly a scam.
What information was the caller trying to obtain from 0387472615?
The contributor who reported 03 8747 2615 did not specify what information was requested before they challenged the caller. However, impersonators targeting bank customers typically attempt to extract passwords, PIN codes, one-time verification codes, date of birth, or full account numbers. Never provide any of this information over the phone to unsolicited callers.
Is 03 8747 2615 actually Commonwealth Bank's number?
No. The number 0387472615 is registered as a local Victorian service through Symbio Networks. Commonwealth Bank uses official numbers that you can find on their bank cards or official website. Scammers often use spoofed numbers or unrelated local numbers to appear legitimate. Always hang up and call your bank directly using their official contact details.
What should I do if I've already given information to a caller from 03 8747 2615?
Contact Commonwealth Bank immediately using the number on your card to inform them of the situation. If you provided access codes, passwords, or verification details, request an urgent security review of your account. Change your Commonwealth Bank password from a secure device and monitor your account for unauthorised activity. Report the call to Scamwatch at scamwatch.gov.au.
How can I protect myself from bank impersonation calls like the one from 0387472615?
Remember that banks never ask you to verify sensitive information via unsolicited calls. If someone calls claiming to be from Commonwealth Bank, hang up and call the bank directly using the number on your card. Enable call filtering on your phone through your provider, block suspicious numbers, and never assume a caller's identity based on what they claim. Registering with the Do Not Call Register at donotcall.gov.au also helps reduce unwanted calls.