- Suspicious
03 8691 0231 (0386910231): Community reports describe electricity retailer impersonation calls with persistent tactics and claims of better energy deals.
Electricity Retailer Impersonation Reports for 03 8691 0231
Two contributors have flagged 03 8691 0231 (also written as 0386910231) for suspicious calling activity in Victoria. The most recent report describes a caller impersonating an electricity retailer, claiming to offer better energy deals with a heavy accent and notably persistent behaviour. One contributor noted that despite explicitly requesting removal from the call list, 0386910231 continues to call.
The other report from this number involves a silent call with no message left, and the contributor mentions receiving similar calls from multiple numbers, suggesting a pattern of coordinated calling campaigns.
What Callers from 03 8691 0231 Claim
According to community reports, callers from 03 8691 0231 identify themselves as representatives from an electricity retailer offering better energy deals and cost savings. The caller maintains a heavy accent and employs high-pressure tactics to encourage the recipient to switch providers. When told to stop calling and remove the number from their list, the caller reportedly ignores this request and continues to contact the recipient.
Report Patterns and Timing
The most recent report about 03 8691 0231 came in September 2025, describing an answered call. Contributors receiving calls from 0386910231 report the caller being very persistent despite explicit removal requests. The pattern suggests this number operates as part of a broader telemarketing campaign, with one contributor noting they receive similar unsolicited calls from other numbers as well.
What to Do If You Receive a Call from 03 8691 0231
If 03 8691 0231 calls you:
- Do not: Agree to switch providers on the spot, provide personal or financial details, or confirm your account information
- Do: Hang up immediately if you don't recognise the caller, note the time and content of the call, and block the number if it calls repeatedly
- Verify independently: Contact your electricity retailer directly using the official number on your bill or their website if you want to discuss your energy plan
- Request removal: Clearly state you wish to be removed from their calling list, but do not expect compliance if they ignore your request the first time
How to Report 03 8691 0231
If you receive persistent unsolicited calls from 03 8691 0231, you can report the activity to Australian authorities:
- Register your number with the Do Not Call Register at donotcall.gov.au to reduce telemarketing calls generally
- Report the specific number to the Australian Communications and Media Authority (ACMA) at acma.gov.au, providing details of the calls and dates
- Block 0386910231 on your phone and request your phone provider investigate if calls persist
- Share your experience on Reverseau to help other Australians identify this number
Help others by sharing your experience with (03) 8691 0231!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called with no message left, getting similar calls from other numbers, blocked it
Claimed to be from electricity retailer offering better deals, heavy accent, very persistent, told them to remove our number but won't stop
Help others by sharing your experience with (03) 8691 0231!
WRITE A REVIEWFrequently Asked Questions
Is 03 8691 0231 a legitimate electricity company number?
No. Community reports indicate 03 8691 0231 (0386910231) is being used for impersonation calls. Legitimate electricity retailers contact customers using verified channels and respect removal requests. Always verify by calling the retailer directly using the number on your bill.
What should I do if 0386910231 calls and won't stop despite my removal request?
Block 03 8691 0231 immediately. Document each call with date and time. Report the persistent calls to ACMA at acma.gov.au and contact your phone provider to request they investigate the number 0386910231.
Why does 03 8691 0231 use a heavy accent when claiming to be from an Australian electricity retailer?
This is a common tactic used by offshore call centres impersonating Australian utilities. Contributors report that callers from 0386910231 use this approach to sound less familiar to recipients, reducing likelihood of recognition. Do not engage with unfamiliar callers claiming to represent your energy provider.
How many reports has 03 8691 0231 received?
Two contributors have reported 03 8691 0231 (0386910231). One described electricity retailer impersonation with persistent calls, and another reported a silent call with no message, noting similar calls from other numbers.
Can I trust electricity deals offered by callers from 0386910231?
No. The community has flagged 03 8691 0231 for impersonating electricity retailers. Real energy companies send official mail and contact through verified channels. Always source energy deals independently by contacting your retailer directly or visiting the Australian Energy Regulator's website.
What's the best way to protect myself from similar calls to 03 8691 0231?
Register on the Do Not Call Register at donotcall.gov.au, block numbers like 0386910231 after the first call, and never provide personal or financial information to unsolicited callers. For genuine energy queries, contact your retailer using the number on your bill, not numbers from incoming calls.