- Suspicious
- Scam
Community reports for 03 8609 6965 (0386096965) describe impersonation scams including fake immigration alerts and PayPal phishing via SMS.
Impersonation Scams Reported for 03 8609 6965
Three contributors have flagged 03 8609 6965 (also written as 0386096965) for impersonation-based scams. The reports reveal a pattern where callers attempt to deceive recipients by posing as official organisations, including government departments and payment services. Two of the three reports specifically mention impersonation tactics, with one describing a robotic automated message and another involving a fraudulent SMS.
The number is allocated to Symbio Networks in Victoria, operating as a local service. The impersonation attempts suggest a coordinated scam operation using multiple channels to target Australians.
What Callers from 03 8609 6965 Claim
One contributor received a robotic automated message from 03 8609 6965 that falsely claimed to be from the immigration department. The recorded message referenced urgent paperwork requiring immediate attention and offered language options before disconnecting. This type of government impersonation is a common tactic used to create false urgency and pressure recipients into taking action.
A separate report describes an SMS received from 0386096965 impersonating PayPal. The message claimed an Apple purchase of $499 had been made on the account and included a link to what was presented as a PayPal verification page. This phishing approach aims to trick recipients into clicking malicious links or entering login credentials.
Report Patterns and Communication Channels
The three community reports for 03 8609 6965 came through different contact methods, indicating the scammers are using multiple channels to reach targets. One missed call was noted as suspicious without full details. The answered call involved the robotic immigration impersonation message that hung up immediately after offering language options. The SMS report highlighted the PayPal phishing attempt with a dangerous link embedded in the message.
The rapid succession of reports within a few days (15-18 July 2026) suggests active scam activity from this number during that period.
What to Do If You Receive a Call from 03 8609 6965
If 03 8609 6965 calls you:
- Do not: Engage with the message, return the call, or follow any instructions from the robotic caller
- Do: Let it go to voicemail immediately, hang up if you accidentally answer, and block the number in your phone
- Do verify independently: If the caller claims to represent a government agency or financial institution, end the call and contact that organisation directly using a phone number from their official website, never from the caller's message
- Do not provide: Any personal information, banking details, passwords, or verification codes to the caller
What to Do If You Receive an SMS from 03 8609 6965
If you receive an SMS from 0386096965:
- Do not: Click any links in the message, reply to the SMS, or call any numbers provided
- Do: Delete the message immediately and mark it as spam in your phone
- Do report: Forward the SMS to 0429 999 888 (ACMA's SMS spam reporting service) and take a screenshot before deleting
- Do alert: Contact PayPal directly (via their official website or app) if the scam mentioned your account, as impersonation may indicate compromised details
How to Report 03 8609 6965
Report this number and share your experience through multiple channels:
- Scamwatch: Report to scamwatch.gov.au, Australia's official scam reporting service run by the ACCC. Include the date, time, and exact message or claim made.
- ACMA: Report to the Australian Communications and Media Authority at acma.gov.au for general complaints about unwanted calls and SMS.
- Reverseau: Contribute your community report here to help other Australians identify this number and protect themselves from the same scam.
- PayPal (if relevant): Report the phishing SMS directly through your PayPal account security settings if the scam impersonated PayPal.
- Services Australia: If the impersonation involved government services, you can report it at servicesaustralia.gov.au or via their phone line to alert officials to the scam activity.
Help others by sharing your experience with (03) 8609 6965!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Assumed spam / suspicious calling pattern.
Guessed it was spam based on odd calling patterns the phone picked up
Robotic message pretending to be from the immigration department about urgent paperwork, offered language options, hung up straight away
PayPal scam claiming an Apple purchase of $499, don't click the link
Help others by sharing your experience with (03) 8609 6965!
WRITE A REVIEWFrequently Asked Questions
What should I do if I receive a call from 03 8609 6965 claiming to be from immigration?
Hang up immediately. Government departments like immigration do not contact citizens via automated robotic messages about urgent paperwork. If you need to verify anything, end the call and contact the Department of Home Affairs directly through their official website, never using a number provided by the caller. This is exactly what one contributor experienced from 0386096965 - a recorded message falsely claiming to be from immigration with a language selection menu before hanging up.
Is the PayPal SMS from 0386096965 a real security alert?
No. PayPal does not initiate account verification via SMS with links to click. This is a phishing scam. If you receive an SMS from 03 8609 6965 or similar number claiming PayPal transaction issues, do not click the link. Instead, log into your PayPal account directly through the official app or website to check your account status. One community contributor received this exact scam involving a fake $499 Apple purchase claim.
Why did the caller from 03 8609 6965 hang up after offering language options?
Scammers using robotic impersonation calls often hang up if they detect you're not engaging or if you don't select an option quickly. This is a common pattern with automated scam systems - they're designed to reach as many people as possible and move on from those who seem unlikely to fall for the scam. The contributor who received the immigration impersonation from 0386096965 noted the call ended immediately after the language menu.
Should I be concerned if I already clicked the link in the SMS from 0386096965?
Yes. If you clicked the link from the PayPal phishing SMS from 03 8609 6965, take these steps immediately: change your PayPal password, enable two-factor authentication, monitor your account for unauthorised transactions, and contact PayPal's fraud team directly. If you entered any login credentials on the fake page, assume your account is at risk. Report the SMS to 0429 999 888 and check your email and financial accounts for other suspicious activity.
How can I block 03 8609 6965 on my phone?
On most smartphones, you can block 0386096965 by finding the number in your call history or contacts and selecting 'Block Number' or 'Block Contact'. On iPhone, open the number, tap the info icon, and select 'Block this Caller'. On Android, open the number, tap the three dots menu, and select 'Block number'. After blocking, the number will no longer ring through, and SMS messages will be filtered to spam. If you've already received calls or messages from 03 8609 6965, block it immediately and encourage others you know to do the same.
What is Symbio Networks and why is 03 8609 6965 registered to them?
Symbio Networks is a Victorian telecommunications provider. The fact that 0386096965 is allocated to them as a local service number doesn't mean Symbio is running the scam - scammers often spoof or misuse legitimate provider numbers. The actual calls and SMS may be coming from anywhere. This is why you should never trust the caller ID display. If you believe Symbio's network is being misused for scams, you can report it to Symbio directly and to ACMA at acma.gov.au.