- Scam
Community reports for 03 8403 2877 (0384032877): Caller impersonates Australia Post employee 'Trent', requests callback to provide address details for non-existent parcels.
Australia Post Impersonation Reports for 03 8403 2877
Two contributors have reported receiving calls from 03 8403 2877 (also written as 0384032877) where the caller impersonates an Australia Post employee named 'Trent'. The pattern is consistent across both reports: the caller claims there are parcels requiring address verification, then requests a callback to 03 8403 2877 to provide personal address information.
Both contributors were immediately suspicious because they had no pending parcels matching the caller's claims. This is a delivery impersonation scam designed to collect residential address details by exploiting trust in the Australia Post brand.
What Callers from 03 8403 2877 Claim
The caller identifies himself as 'Trent from Australia Post' and tells recipients that parcels are waiting but address confirmation is needed. The caller specifically requests a callback to 03 8403 2877 rather than providing information during the initial call-a common callback scam tactic that isolates the target and prevents them from verifying the caller's legitimacy in real time.
Contributors noted the caller did not provide tracking numbers, reference codes, or other specific parcel details. Instead, the request is generic: address verification for 'your parcels'. This vagueness is intentional, as many people do receive parcels and might assume one is legitimate even when they haven't ordered anything recently.
Call Patterns and Timing
Both reports came within seconds of each other on 6 January 2026, suggesting the same contributor received multiple calls from 03 8403 2877 on the same day. The calls came through as answered calls, meaning the recipient picked up during the initial contact rather than receiving a voicemail or SMS.
The phone number 0384032877 is registered to Optus Networks in Victoria, which adds credibility to the scam-callers can spoof legitimate telecom infrastructure to appear local and trustworthy. Recipients in Victoria would see a local 03 area code and be more likely to answer.
What to Do If You Receive a Call from 03 8403 2877
If 03 8403 2877 calls claiming to be Australia Post:
- Do not: Call the number back, provide your address or personal details, confirm what parcels you may be expecting, or stay on the line if the caller becomes aggressive
- Do: Hang up immediately and verify any parcel claims by calling Australia Post directly on 13 13 18 (official customer service) or checking your account on auspost.com.au
- Do: Block 03 8403 2877 on your phone to prevent future calls
- Do: Note that Australia Post will never call unsolicited to request address information-addresses are already on file with the service
How to Report 03 8403 2877
If you receive a call from 03 8403 2877 claiming to be Australia Post:
- Report the scam to the Australian Communications and Media Authority (ACMA) at acma.gov.au or call 1300 850 152
- Lodge a report with Scamwatch at scamwatch.gov.au-include the caller's claimed name ('Trent'), the date, and the specific request made
- Report the number to ReportCyber at cyber.gov.au if you provided any personal information
- Contact Australia Post directly to report the impersonation at auspost.com.au or 13 13 18
- Contribute your experience to Reverseau to help other Australians identify this scam
Help others by sharing your experience with (03) 8403 2877!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
I kept getting calls from an unknown caller ID and this person “Trent” claims that he is from Australia Post and wants me to call back on this number to provide my address for my parcels. I know all my parcels and they are fine with my addresses attached. Clearly a scam.
I kept getting calls from an unknown caller ID and this person “Trent” claims that he is from Australia Post and wants me to call back on this number to provide my address for my parcels. I know all my parcels and they are fine with my addresses attached. Clearly a scam.
Help others by sharing your experience with (03) 8403 2877!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer pretend to be Australia Post and call 03 8403 2877?
Scammers impersonate Australia Post because the brand is trusted and familiar to Australians. By calling from 03 8403 2877 with a Victorian local number, they exploit trust in the telecom provider. The goal is to collect your residential address, which can be sold to other scammers, used for identity theft, or targeted for follow-up delivery scams. Address information is valuable on dark web criminal markets.
What should I do if I already called 0384032877 back and provided my address?
Contact Australia Post immediately on 13 13 18 to report the scam and confirm your registered address hasn't been changed. Monitor your mail for unexpected parcels or delivery attempts. Report the incident to ACMA at acma.gov.au and Scamwatch at scamwatch.gov.au. Consider registering with the Do Not Call Register at donotcall.gov.au to reduce unsolicited calls. Watch for follow-up scams targeting your address in the coming weeks.
How can I verify if Australia Post is actually trying to contact me about a parcel?
Australia Post does not call unsolicited to request address information-your address is already on file when you set up delivery preferences. If you're expecting a parcel, check your email for tracking notifications or log into your Australia Post account. You can also call Australia Post directly on 13 13 18 (not a number provided by the caller). Never trust contact details given by an unsolicited caller, even if 03 8403 2877 claims to represent Australia Post.
What makes the call from 03 8403 2877 appear legitimate?
The call uses a genuine Victoria local area code (03), is registered to a real telecom provider (Optus Networks), and the caller uses a personal name ('Trent') rather than a generic title. These details are designed to build trust. However, Australia Post does not use unsolicited callback requests for address verification, and legitimate Australia Post calls come from 13 13 18 or official email addresses ending in auspost.com.au, not local numbers like 0384032877.
Has anyone fallen for the 03 8403 2877 scam and had their identity stolen?
The two contributors who reported 03 8403 2877 recognised the scam immediately because they had no pending parcels and refused to call back. However, address information is the first step in identity theft chains. If you provided your address to this number, you're at increased risk for follow-up fraud. Report it to ReportCyber at cyber.gov.au and monitor your credit report through a service like Equifax or Experian for unauthorised activity.
Should I block 03 8403 2877 or report it to Optus first?
Do both. Block 0384032877 immediately on your phone to prevent further calls. Then report the number to ACMA at acma.gov.au-they investigate telecom fraud and can take action against the provider if the line is being misused. Optus may have already received complaints about this number being used for scams, but your individual report contributes to enforcement action. Scamwatch at scamwatch.gov.au also tracks these numbers to warn other Australians.