03 8364 1260 - 0383641260: Energy Australia Impersonation Reports

• Legit
• Suspicious
• Scam

Community reports for 03 8364 1260 (0383641260) describe callers impersonating Energy Australia, requesting personal information including date of birth and healthcare card details.

Energy Australia Impersonation Reports for 03 8364 1260

Seven contributors have reported activity on 03 8364 1260 (also written as 0383641260), with four categorising calls as scams and two as suspicious. The dominant pattern involves callers falsely claiming to represent Energy Australia, a major Australian energy retailer. Contributors report that callers on this number use the Energy Australia name to build credibility before requesting sensitive personal information.

Three separate reports specifically detail callers asking for personal identification details including date of birth and healthcare card numbers. One contributor noted the caller already had their name and some account details, which lent false credibility to the impersonation. Another report mentioned a female voice claiming to be from Energy Australia, though the caller's tone and approach felt suspicious to the recipient.

What Callers from 03 8364 1260 Request

Reports reveal a consistent information-gathering pattern. When 0383641260 calls, contributors describe callers opening with "This is Energy Australia" or similar phrasing, then immediately pivoting to requests for personal identification. Specific requests noted in reports include date of birth, healthcare card numbers, and account confirmation details.

One contributor reported receiving two missed calls from 03 8364 1260 within 10 minutes, each leaving a voicemail. The first voicemail claimed to be from "Energy Israeli" and the second from "Energy Management," both referencing account concerns and requesting a callback to an 1800 number. This callback-lure tactic is a known scam indicator, as legitimate Energy Australia would not pressure customers to call external numbers.

Contributors who engaged with the caller reported that when challenged or when they declined to provide information, the caller either hung up without explanation or became evasive. One contributor stated the caller "did not sit right" and when they called back, the line was disconnected.

Call Patterns and Contributor Experience

Reports span from January 2024 to March 2026, indicating sustained activity on this number. One long-term contributor noted receiving calls from 03 8364 1260 sporadically over several years, with the caller typically hanging up when answered. This pattern of repeated contact without leaving legitimate messages is inconsistent with genuine Energy Australia service calls.

A contributor who received a call on 03 8364 1260 reported the caller was linked to a robot number initially, then transferred to a live person claiming to represent Energy Australia. This hand-off technique is commonly used in scam operations to appear more legitimate. Another contributor described receiving hang-ups when they did answer, suggesting the operation may be automated or semi-automated.

The service type for this number is registered as a local service with Optus Networks in Victoria, which makes the Energy Australia impersonation particularly credible to recipients in that state.

What to Do If You Receive a Call from 03 8364 1260

If 03 8364 1260 calls you:

• Do not: Provide date of birth, healthcare card details, bank information, or any personal identification data
• Do not: Call back on any number provided by the caller, especially unfamiliar 1800 numbers
• Do not: Confirm your account details or assume the caller has verified your identity
• Do: Hang up immediately if the caller asks for personal information
• Do: Contact Energy Australia directly using the phone number on your bill or their official website to verify any claimed account issues
• Do: Block the number 0383641260 to prevent repeated contact

How to Report 03 8364 1260

If you receive scam calls from 03 8364 1260, report the activity to Australian authorities and organisations that combat fraud:

• Report to Scamwatch at scamwatch.gov.au with details of the call, including what the caller claimed and what information they requested
• Lodge a report with the Australian Communications and Media Authority (ACMA) at acma.gov.au, which investigates unwanted calls and can take action against persistent offenders
• Report the number 0383641260 to ReportCyber at cyber.gov.au if you believe you have been targeted by a cybercrime-related scam
• If you have already provided personal information, contact your bank and healthcare provider to alert them of potential fraud
• Share your experience on Reverseau to warn other Australians about this number and contribute to community safety

Verify Direct Contact with Energy Australia

Legitimate Energy Australia customer service will never ask for sensitive personal information like healthcare card details or date of birth unsolicited during an inbound call. If you have an account with Energy Australia and receive a call from 03 8364 1260, the safest approach is to:

• End the call without providing any information
• Look up Energy Australia's official phone number on your recent bill or their website
• Call that verified number to ask whether they recently attempted to contact you about your account
• If they did not, you have confirmed the earlier call was fraudulent

Frequently Asked Questions