- Suspicious
Community report for 03 6238 4023 (0362384023): Caller impersonated Australian passport office staff. One contributor answered and identified the deception.
Passport Office Impersonation Report for 03 6238 4023
One contributor has reported receiving a call from 03 6238 4023 (also written as 0362384023) where the caller impersonated Australian passport office staff. The contributor answered the call and identified the impersonation, indicating this Tasmanian number is being used for identity-related fraud attempts.
This type of impersonation targeting passport services represents a serious risk, as scammers may attempt to extract personal identification details, passport numbers, or financial information by posing as legitimate government representatives.
What the Caller from 03 6238 4023 Claimed
According to the report, the caller from 0362384023 claimed to represent the passport office. The contributor recognised this as false during the call, though specific details about what information was requested or what statements were made were not elaborated in the report.
Government impersonation calls typically follow patterns where callers reference account issues, document renewals, or verification requirements to build credibility and justify requests for sensitive information.
Report Details and Context
The call to 03 6238 4023 was answered by the contributor on 12 April 2026. The number is allocated as a local service line through Telstra Limited in Tasmania. The fact that the contributor identified the impersonation and answered suggests this may be part of a broader testing or targeting campaign, rather than a sophisticated operation with consistent scripting.
What to Do If You Receive a Call from 03 6238 4023
If 0362384023 calls you, follow these precautions:
- Do not: Confirm your identity, provide passport details, provide driver's licence numbers, or give personal information
- Do not: Proceed with any requests for financial information or banking details
- Do: Hang up immediately if the caller cannot verify their identity through official channels
- Do: Contact the Department of Foreign Affairs and Trade directly using the phone number listed on the official government website to verify any claims about your passport
- Do: Block the number 03 6238 4023 on your phone to prevent repeat calls
- Do: Report the call to the relevant authorities (see section below)
How to Report 03 6238 4023
Report calls from 0362384023 to the following Australian government agencies:
- Scamwatch: Visit scamwatch.gov.au or call 1300 795 995 to report government impersonation scams
- ACMA (Australian Communications and Media Authority): Report the call at acma.gov.au - they investigate unlawful telemarketing and fraud
- ReportCyber: For identity-related fraud, report via cyber.gov.au to the Australian Cyber Security Centre
- Reverseau: Report your experience with 03 6238 4023 on this page to help other Australians identify emerging threats from this number
If you have concerns about your actual passport or have provided any information, contact the Department of Foreign Affairs and Trade through their official website or call their verified phone line to report the impersonation attempt and verify your account status.
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What Our Users Reviewed
Caller claimed to be from the passport office
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WRITE A REVIEWFrequently Asked Questions
Why would someone impersonate the passport office when calling 03 6238 4023?
Scammers impersonate government agencies like the passport office because people are more likely to provide sensitive information (passport numbers, driver's licences, addresses) to officials they believe are legitimate. By claiming to represent 0362384023 as a government line, callers aim to extract identity documents or financial details for fraud or identity theft.
What information should I never give to a caller from 03 6238 4023?
Never provide your passport number, driver's licence number, full name combined with date of birth, bank account details, credit card information, or Medicare number to unsolicited callers from 0362384023. Legitimate government agencies will never request sensitive information via unsolicited inbound calls.
How can I verify if a call claiming to be from the passport office is real?
If 03 6238 4023 or any number claims to represent the passport office, hang up and call the Department of Foreign Affairs and Trade directly using the phone number on their official website. Never use a number provided by the caller. This is the safest way to confirm whether the original call was legitimate.
What makes 0362384023 suspicious if it's a Telstra local number in Tasmania?
While 03 6238 4023 is allocated as a legitimate Telstra local service in Tasmania, scammers frequently spoof or misuse real phone numbers to appear credible. The impersonation of passport office staff reported by one contributor indicates this number is being used for fraudulent purposes, regardless of its official allocation.
What should I do if I already provided information to a caller from 03 6238 4023?
If you provided passport details, identity information, or financial details to 0362384023, contact the Department of Foreign Affairs and Trade immediately to report the impersonation and verify your passport account. If financial information was shared, contact your bank. Report the incident to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au).
Is 03 6238 4023 definitely a scam, or could it be a mistake?
One contributor reported that a caller from 0362384023 impersonated passport office staff, which indicates fraudulent intent. While a single report means limited visibility into this number's overall activity, any unsolicited call impersonating government agencies should be treated as a serious threat and reported to authorities.