- Suspicious
Community report for 02 9873 0711 (0298730711): Caller impersonated visa authority, claimed account issue, used urgency tactics to pressure victim.
Visa Impersonation Reports for 02 9873 0711
One contributor has reported a scam call from 02 9873 0711 (also written as 0298730711) involving visa impersonation. The caller claimed there was an issue with the recipient's visa and attempted to manipulate them into pressing phone buttons to select a language option. This pattern is typical of interactive voice response (IVR) scams designed to either extract information or enable further fraud.
The call came from a Telstra-supplied local number in NSW, which lends false credibility. Scammers routinely spoof or use legitimate-looking Australian numbers to bypass caller ID recognition and increase the likelihood that recipients will answer.
What the Caller from 02 9873 0711 Claimed
The contributor reported that the caller stated there was "an issue with my visa" and immediately requested the recipient press buttons to select a language. This approach serves multiple purposes: it confirms the line is active and monitored, records voice data for potential identity theft, and positions the victim for further manipulation once they engage with the IVR system.
The use of urgency language combined with a vague but alarming claim (visa issue) is a hallmark of impersonation scams. By avoiding specifics, the scammer increases the likelihood that the recipient will comply out of concern, rather than questioning the legitimacy of the call.
Call Pattern and Timing
This call to 0298730711 was answered by the contributor on 5 January 2026 during early morning hours (approximately 3:46 PM Sydney time). While only one report is currently available, the choice of timing and the sophistication of the approach suggest this may be part of a broader campaign targeting visa holders or individuals with visa-related concerns.
What to Do If You Receive a Call from 02 9873 0711
If 02 9873 0711 calls you:
- Do not: Press any buttons, select a language, or provide any response to voice prompts
- Do not: Provide personal information such as passport number, visa details, date of birth, or financial information
- Do not: Return the call or engage further with the caller
- Do: Hang up immediately
- Do: Block 0298730711 on your phone
- Do: Contact the Department of Home Affairs directly using the official contact number on their website to verify any visa-related claims
- Do: Report the call to relevant authorities
How to Report 02 9873 0711
If you receive a call from 02 9873 0711 or 0298730711, report it to:
- Scamwatch (scamwatch.gov.au) - Australia's official scam reporting service
- ACMA (acma.gov.au) - The Australian Communications and Media Authority regulates telecommunications
- ReportCyber (cyber.gov.au) - If the scam involved online elements or credential theft
- Department of Home Affairs (immi.homeaffairs.gov.au) - To report impersonation of visa or immigration services
- Reverseau - Share your experience with 02 9873 0711 to help other Australians identify this number
Help others by sharing your experience with (02) 9873 0711!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Call saying there's an issue with my visa, asked me to press buttons for languages
Help others by sharing your experience with (02) 9873 0711!
WRITE A REVIEWFrequently Asked Questions
What is a visa impersonation scam?
A visa impersonation scam occurs when fraudsters pretend to represent the Department of Home Affairs or a visa authority and claim there is a problem with your visa or immigration status. The call to 02 9873 0711 exemplifies this - the caller falsely claimed an issue existed to create urgency and pressure the recipient into following instructions. Legitimate government agencies will not call you out of the blue demanding immediate action.
Why did the caller ask me to press buttons?
The caller from 0298730711 requested button presses to select a language as part of an interactive voice response (IVR) scam. Pressing buttons confirms your line is active, may record your voice for identity theft, and moves you further into the scammer's workflow. This technique also makes it harder to immediately recognize you're speaking with a fraudster.
How do scammers make calls from 02 9873 0711 look legitimate?
The number 02 9873 0711 is allocated as a local Telstra service in NSW, which makes it appear genuine. Scammers exploit this by using spoofed or legitimately obtained numbers in your area code, making caller ID recognition unreliable. Never trust a number's appearance - always independently verify by contacting the organisation using official contact details from their website.
What should I do if I already provided information to 02 9873 0711?
If you shared personal details during the call to 0298730711, contact the Department of Home Affairs immediately via their official website to report what you disclosed. Also contact your bank and monitor your credit file for suspicious activity. You can check your credit report free annually through Equifax, Experian, or Illion. Report the call to Scamwatch and ACMA as well.
Can I report this number to the Do Not Call Register?
The Do Not Call Register (donotcall.gov.au) handles telemarketing complaints, but scam calls are a separate category. Report 02 9873 0711 instead to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au), which investigate fraud and telecommunications abuse. Include the date, time, and details of what the caller claimed.
How can I verify if there is actually a visa issue with my account?
Never use contact details provided by the caller from 0298730711. Instead, log into your myGov account directly or visit the Department of Home Affairs website to check your visa status. You can also call the Department of Home Affairs on their official number found on their website. Legitimate government communications will include a case reference number and specific details about your account that match your records.