- Scam
Community report for 02 9677 7924 (0296777924): Caller impersonated Commonwealth Bank regarding fraudulent transaction, used urgency tactics.
Commonwealth Bank Impersonation Report for 02 9677 7924
A contributor received a call from 02 9677 7924 (also written as 0296777924) claiming to be from Commonwealth Bank. The caller reported a $350 fraudulent transaction on the recipient's account and applied pressure tactics to act immediately. When the recipient questioned the legitimacy and asked for a callback number, the caller instructed them to use "the one on your screen" - a classic misdirection technique. The recipient refused to engage further, and the caller hung up.
What the Caller Claimed
The caller from 0296777924 specifically mentioned:
- Representation as Commonwealth Bank staff
- Report of a $350 fraudulent transaction
- Direction to use a number "on the screen" rather than providing a legitimate callback number
- Immediate action required (urgency tactic)
This pattern - claiming a fraud alert and directing the recipient to call a number already visible on their device - is designed to bypass verification. Legitimate banks do not ask you to call numbers from your screen during fraud alerts, as these are easily spoofed or manipulated.
What to Do If You Receive a Call from 02 9677 7924
If 0296777924 calls you:
- Do not: Provide personal information, passwords, or PIN codes; follow instructions to call a number shown on your screen; engage with the caller's narrative about fraud or urgency
- Do: Hang up immediately; contact your bank using the official number on the back of your card or their website; verify any fraud alerts directly through your online banking portal or app
- Legitimate banks never: Ask you to use a number from your screen during a security alert; pressure you to act within minutes; request PINs or passwords
Report Patterns
This is a single report about 02 9677 7924 in the Reverseau community. The call was answered and the fraudulent intent became clear when the caller could not provide a legitimate callback number. The Telstra-provisioned number in NSW was used for this impersonation attempt.
How to Report 02 9677 7924
If you receive similar calls from 0296777924 or other numbers impersonating your bank:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report to Scamwatch at scamwatch.gov.au
- Contact your bank directly using the official number on your card
- Report the incident on Reverseau to help other Australians identify this number
Help others by sharing your experience with (02) 9677 7924!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Caller claimed to be from Commonwealth Bank about a $350 fraudulent transaction. when I asked for a callback number they told me to use the one on my screen. said it wasn't legit and they hung up
Help others by sharing your experience with (02) 9677 7924!
WRITE A REVIEWFrequently Asked Questions
Why did the caller ask me to use the number on my screen instead of providing their own?
This is a deliberate deception tactic. The caller from 02 9677 7924 cannot provide a legitimate callback number because they are impersonating Commonwealth Bank. By directing you to use a number already visible on your device, they avoid detection and create false legitimacy. Real Commonwealth Bank representatives always provide their own direct line or ask you to call the number on your card.
What should I do if Commonwealth Bank calls me about fraud on my account?
Do not engage with unsolicited calls claiming to be from 0296777924 or any bank. Instead, hang up and call Commonwealth Bank directly using the number on the back of your debit or credit card. You can also log into your online banking portal to check for any real fraud alerts. Never provide personal information or PINs during incoming calls, regardless of what the caller claims.
Is 02 9677 7924 a real Commonwealth Bank number?
No. The number 0296777924 was used to impersonate Commonwealth Bank in this report. Commonwealth Bank's official contact numbers are listed on their website (commbank.com.au) and on the back of your card. If you're unsure about a call, always hang up and contact the bank directly through verified channels.
Why would a scammer claim a $350 fraudulent transaction specifically?
The $350 amount is designed to create urgency without seeming implausibly large. It's high enough to trigger immediate concern and action, but low enough to seem realistic. The caller from 02 9677 7924 used this specific amount to pressure the recipient into acting quickly without verification - a common tactic in bank impersonation scams.
What are the warning signs I heard in this call from 0296777924?
Key red flags in this 02 9677 7924 call included: claiming to be from the bank without verifying your identity first; reporting fraud with urgency and pressure to act immediately; refusing to provide a legitimate callback number; and directing you to use contact details already on your screen. Legitimate banks verify who you are before discussing account details and always provide verifiable contact information.
Where can I report the number 02 9677 7924 if I receive a similar call?
Report 0296777924 to ACMA (acma.gov.au), Scamwatch (scamwatch.gov.au), and your actual bank's fraud team. You can also report the number on Reverseau to warn other Australians. If you provided any information to the caller, contact your bank immediately to place a fraud alert on your account and monitor it closely.