- Unknown
Community report for 02 9677 7910 (0296777910): Caller impersonated Telstra, claimed to be about internet service, then hung up when questioned.
Telstra Impersonation Report for 02 9677 7910
One contributor has reported receiving a suspicious call from 02 9677 7910 (also written as 0296777910) where the caller impersonated Telstra. The caller claimed to be contacting about internet service but disconnected immediately when the recipient confirmed their interest, which is an unusual pattern for a legitimate service inquiry.
The call came from a number allocated to Telstra Limited in NSW, making the impersonation claim particularly notable. The contributor noted the caller had an Indian accent, which combined with the abrupt hang-up suggests this was not a genuine Telstra representative attempting to follow up on an account.
What the Caller Said
According to the report, the caller claimed to be from Telstra and asked about internet service. When the recipient responded positively to the initial inquiry, the caller immediately ended the call without proceeding further. This abrupt termination is inconsistent with how legitimate Telstra customer service representatives typically handle inquiries and suggests the caller may have been testing whether the number was active or attempting to gather information for follow-up contact.
What to Do If You Receive a Call from 02 9677 7910
If 02 9677 7910 calls you:
- Do not: Confirm whether you are a Telstra customer, agree to service changes, or provide account details
- Do: Hang up and contact Telstra directly using the number on your bill or their official website to verify any claims
- Do: Block the number on your phone if it calls again
- Do: Be suspicious of unsolicited calls claiming to be from your service provider, even if the number appears to be from a legitimate company
How to Report 02 9677 7910
If you receive a similar call from 0296777910 or 02 9677 7910:
- Report it to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report the number to Scamwatch at scamwatch.gov.au
- Lodge a report on Reverseau to help warn other Australians about this number
- If you have suffered financial loss, also report to ReportCyber at cyber.gov.au
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Lady with Indian accent said she was from Telstra about internet, when I said yes she hung up on me
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WRITE A REVIEWFrequently Asked Questions
Why would a caller impersonating Telstra hang up so quickly?
Callers testing whether a phone number is active often disconnect immediately after getting a response. They may be verifying contact details before launching a more elaborate scam attempt, or they could have been verifying your number for a list to sell to other scammers. Legitimate Telstra representatives will never hang up when you express interest in discussing your account.
How can I verify if a call is really from Telstra?
Never rely on the caller's word or the number displayed. If someone claims to be from Telstra about your internet service, hang up and call Telstra directly using the number on your bill or their official website. This is the only reliable way to confirm if the call was legitimate. Real Telstra representatives expect customers to do this.
Should I call back a number like 02 9677 7910 if it calls me?
No. Do not call back numbers that call you claiming to be from Telstra or any other service provider. If it was a genuine call about your account, Telstra will follow up through official channels. Calling back unknown numbers, especially those claiming to be from companies, can expose you to further scam attempts.
What should I do if 0296777910 calls me multiple times?
Block the number on your phone immediately to prevent further calls. After blocking, report it to ACMA at acma.gov.au and Scamwatch at scamwatch.gov.au. Multiple calls from the same number impersonating your service provider is a clear indicator of scam activity.
Could this be a legitimate Telstra number?
The number 02 9677 7910 is allocated to Telstra Limited in NSW, but this does not mean the call was legitimate. Scammers often spoof or use numbers that appear to come from real companies. The caller's behaviour in this report - claiming to be from Telstra, then hanging up when questioned - is consistent with impersonation tactics, not normal Telstra customer service.
Is there a way to stop these types of impersonation calls?
Register your number on the Australian Do Not Call Register at donotcall.gov.au, though this does not stop impersonation scams. Use your phone's call filtering features to block numbers automatically. Most importantly, never confirm personal details or account information to unsolicited callers, regardless of who they claim to be. Always verify independently by calling the company directly using a number you find yourself.