- Legit
- Unknown
- Uncertain
- Suspicious
- Scam
- Spam
Community reports for 02 9494 9010 (0294949010) show mixed feedback: mostly legitimate Intellihub electricity meter upgrades, but some contributors report evasiveness and impersonation concerns.
Mixed Reports for 02 9494 9010 - Intellihub Meter Upgrade Calls
The number 02 9494 9010 (also written as 0294949010) has generated 26 community reports with notably divided feedback. Eleven contributors confirmed legitimate calls from Intellihub, the contractor hired by electricity providers including EnergyAustralia, Origin Energy, Red Energy, and ACTEW AGL to upgrade customers to smart meters. However, seven reports flag the calls as suspicious, and several contributors expressed uncertainty about caller legitimacy despite ultimately determining the service was genuine.
The division in feedback suggests that while 0294949010 is genuinely used by Intellihub for meter upgrade work, some callers from this number may be using impersonation tactics or requesting information in ways that trigger legitimate concern.
What Callers from 02 9494 9010 Claim
Contributors who answered calls from 02 9494 9010 report callers identifying themselves as Intellihub representatives handling smart meter upgrades or maintenance. One contributor noted the caller mentioned needing to replace equipment "as part of service". Others reported calls related to "updating issues with housing services in NSW" and references to meter sorting and housing services coordination.
A key differentiator emerges in the 2024 reports: one contributor reported the caller "claimed to be upgrading ACTEW AGL meter" but was "evasive about identity", describing the interaction as feeling like a scam despite the service being legitimate. This suggests that while the underlying service (meter upgrade) is real, the manner of identification and information handling from 0294949010 varies significantly between calls.
Several contributors specifically mentioned they received prior notification via email from their electricity provider, which helped them verify legitimacy. However, others received calls without advance notice and felt uncertain until they independently confirmed with their provider.
Call Patterns and Verification Issues
The reports spanning from 2024 to 2026 show consistent calling patterns, with multiple reports mentioning calls about electricity meter work. However, timing concerns emerge in two reports: one contributor noted a call on a public holiday (considered unusual for legitimate service scheduling), and another received a call that left no message, prompting them to assume it was a scam attempt.
A 2024 report specifically highlighted concern that the caller "had access to their customer data" from Origin Energy, raising questions about whether the person on the line was legitimate or impersonating a contracted service provider with obtained customer information. This aligns with the impersonation tactic identified in community reports about 0294949010.
Contributors who received advance email notification from their electricity provider (EnergyAustralia and Red Energy examples noted) were significantly more confident in the legitimacy of calls from 02 9494 9010, while those without advance warning experienced more hesitation.
What to Do If You Receive a Call from 02 9494 9010
If 02 9494 9010 calls you about an electricity meter upgrade:
- Do: Check for prior email notification from your electricity provider before the call
- Do: Ask the caller to confirm their full name and Intellihub's contract details before providing any information
- Do: Hang up and contact your electricity provider directly using the number on your bill to verify the appointment
- Do: Request written confirmation or an appointment card with verifiable details before allowing access to your property
- Do not: Share personal details, account numbers, or banking information during the call
- Do not: Allow meter access without independent verification of the appointment
- Do not: assume that knowing your customer data proves legitimacy, as this information may be obtained improperly
How to Report 02 9494 9010
If you believe you've received an impersonation call from 02 9494 9010 or have concerns about the caller's legitimacy:
- Contact the ACMA (Australian Communications and Media Authority) at acma.gov.au to report suspicious calls impersonating legitimate service providers
- Report the incident to Scamwatch at scamwatch.gov.au if you suspect impersonation or fraud
- Contact your electricity provider directly to verify whether a meter upgrade is scheduled and whether the call was legitimate
- Report the call to ReportCyber at cyber.gov.au if personal or financial information was requested
- Share your experience on Reverseau to help other contributors assess the legitimacy and behaviour patterns of calls from 0294949010
Help others by sharing your experience with (02) 9494 9010!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Meter replacement company got in touch about the digital meter swap I'd booked. They were rescheduling after the first appointment fell through
Had requested my electricity provider to upgrade me to a digital meter, this is the supplier doing the upgrade
It was Intellihub Australia confirming appointment for electricity meter upgrade. got heads up from EnergyAustralia via email
Thought it was dodgy but it's Intellihub calling about electric meter, Energy Australia emailed us about it beforehand, all legit
Called about updating issues with housing services in NSW, not sure if legit
IntelliHub called about my Red Energy smart meter issue, all good
Something about sorting metres and talking to housing services in NSW, sounds fishy
told it's a legitimate thing, just need to book it
Based on other reports this appears to be a scam
They're legitimate, said something needs to be replaced as part of service
Called me on a Public Holiday. Scammer.
Called me didn't leave a message. Presume its a scammer.
This is Intellihub, contracted by electricity provider to update meter, not a scam
Legitimate call from Intellihub upgrading systems to smart meters
Have account with Origin Energy, unsure if random scam or if scammer has access to their customer data
Caller claimed to be upgrading ACTEW AGL meter, was evasive about identity, felt like a scam
Intellihub calling about changing old electricity meter to new wifi model, called back and they said canceled my order because I missed three calls, have to contact power provider for new invoice
Australian woman called claiming to be from Intellihub on behalf of Energy Australia, contacted Energy Australia to verify and they confirmed it was scam
Associated with attempts to change utility meters, cautioning against engaging as might be scam
Caller claimed to schedule electric meter installation but checked with energy provider and they had no record, raising suspicions
Caller said I needed to change my electric meter, didn't get prior notification from provider. Called twice today, said they'd call again tomorrow
Left message to contact Intellihub, called them back and confirmed it was legitimate meter box upgrade
legitimate call, Intellihub replacing old meters with smart meters for energy providers
Was a legitimate call from Intellihub, not a scam
Caller claimed to be from Intelli Hub about smart meter upgrade, checked with Simply Energy and they confirmed it was a scam
Called twice claiming meter was faulty and needed changing, said provider notified them but provider had no record
Called from same number again, Australian woman. told her it was a scam and she just said okay have a nice day, felt questionable
Indian accents claiming to be from Origin Energy. obvious scammers
Indian scammers
Keeps calling, never leaves a message
Keeps calling at dinner time, person doesn't speak English
caller claimed to be reaching out on behalf of AGL, suspect it's a scam
Help others by sharing your experience with (02) 9494 9010!
WRITE A REVIEWFrequently Asked Questions
Is 02 9494 9010 a scam number?
The number 02 9494 9010 is legitimately used by Intellihub, an electricity meter upgrade contractor. However, community reports show mixed experiences: 11 contributors confirmed legitimate meter upgrade calls, while 7 flagged suspicious behaviour including evasiveness about identity and impersonation tactics. The number itself is not a scam, but calls from 0294949010 may involve impersonation or requesting information in concerning ways. Always verify directly with your electricity provider before proceeding.
What does Intellihub call about when they use 02 9494 9010?
Intellihub is contracted by Australian electricity providers (EnergyAustralia, Origin Energy, Red Energy, ACTEW AGL, and others) to upgrade customers to smart meters. When calling from 02 9494 9010, representatives typically confirm meter upgrade appointments or discuss equipment replacement as part of the service. Several contributors reported receiving these calls after requesting an upgrade or receiving advance email notification from their provider, which helped them verify the call from 0294949010 was legitimate.
I received a call from 02 9494 9010 but didn't get an email from my electricity provider first. Should I be concerned?
Yes, you should independently verify before proceeding. Contributors who received advance email notification from their electricity provider felt more confident about calls from 02 9494 9010. If you received a call from 0294949010 without prior notice, contact your electricity provider directly using the number on your bill to confirm whether a meter upgrade is scheduled. Do not provide personal or account details during the initial call-hang up and call your provider instead.
Why do some reports about 0294949010 say it feels like a scam even though it's legitimate?
One contributor reported that the caller from 02 9494 9010 was "evasive about identity" when claiming to upgrade their ACTEW AGL meter, which triggered scam concerns despite the service being genuine. This suggests that while Intellihub's meter upgrade work is legitimate, some callers may not clearly identify themselves, may request information in concerning ways, or may be impersonating the service rather than working for the actual contractor. This is why independent verification through your electricity provider is important.
What should I do if the caller from 02 9494 9010 asks for personal information?
Legitimate Intellihub representatives from 0294949010 should not request sensitive personal information like banking details or full account credentials during an unsolicited call. If the caller asks for this information, hang up immediately and contact your electricity provider directly. One report noted concern that the caller from 02 9494 9010 may have accessed customer data from Origin Energy, highlighting that even if information is known, it doesn't confirm legitimacy. Always verify through official channels before sharing details.
How can I verify if a call from 02 9494 9010 is genuinely from Intellihub?
Contact your electricity provider directly using the number on your bill and ask whether Intellihub has an appointment to visit you for a meter upgrade. Legitimate calls from 02 9494 9010 should be preceded by email notification from your provider, so check your inbox and spam folder. If you received a call from 0294949010 without prior notice, request written confirmation with an appointment date and reference number before allowing access to your property. Do not rely on information provided during the call to verify legitimacy.