- Scam
- Suspicious
02 9378 2000 (0293782000) reports: callers impersonating Commonwealth Bank staff claiming fraudulent card activity, requesting ID and personal details.
Commonwealth Bank Impersonation Reports for 02 9378 2000
Three contributors have reported scam calls from 02 9378 2000 (also written as 0293782000) impersonating Commonwealth Bank staff. The callers claim fraudulent or suspicious activity on the recipient's credit card or account, then pressure the person to provide personal identification details. One contributor discovered that 0293782000 is actually linked to an accounting firm, not CBA, confirming the impersonation tactic.
The pattern is consistent across reports: callers use official-sounding names (one identified himself as "Andy Wilson from CBA") and reference specific account issues to establish false credibility. When questioned or asked for verification details, at least one caller became aggressive, a behaviour typical of scammers pressuring victims into compliance.
What Callers from 02 9378 2000 Claim
Contributors who answered calls from 02 9378 2000 report the following specific claims:
- "Your ID has been used for dodgy credit card activity" - suggesting identity theft to trigger urgency
- "There's a suspicious transaction on your card" - creating false fraud alerts
- Requests for driver's license number, address, and other identifying details under the guise of "verifying your account"
- Aggressive tone when recipients hesitated or requested verification - one contributor noted the caller became defensive when asked for identification
The callers demonstrate knowledge of basic account holder details (surname, general location) but this is likely obtained through data breaches or public records rather than legitimate bank access. One report indicates a caller with an Indian accent; another mentioned a caller speaking Chinese, suggesting 0293782000 may be used by different scam operations or call centre networks.
How This Number Links to Legitimate Business
A significant detail emerged from one contributor's investigation: 02 9378 2000 appears in some directories as associated with an accounting firm. Scammers may be spoofing or hijacking this legitimate business number to appear credible, or the number may have been compromised. This highlights how caller ID can be manipulated - even if 0293782000 displays on your phone, it does not confirm the caller's actual identity or location.
What to Do If You Receive a Call from 02 9378 2000
If 02 9378 2000 calls claiming to be from Commonwealth Bank or any financial institution:
- Do not: Provide any personal details (driver's license, address, card number, PIN, passwords)
- Do not: Stay on the line with an unknown caller - hang up immediately
- Do not: Return the call to the number shown on your phone - it may be spoofed
- Do: Hang up and call Commonwealth Bank directly using the official number on the back of your card or their website
- Do: Report the call to your bank through their official fraud line
- Do: Block 0293782000 on your phone
Report Patterns Across Contributors
All five reports involving 02 9378 2000 came through answered calls rather than voicemails, indicating the scammers are actively engaging with recipients in real time. Two reports explicitly mention the impersonation and personal information request tactics, matching the hallmarks of financial institution phishing scams. The most recent reports (January 2026) suggest this number remains active in scam operations.
One contributor's quick thinking - asking the caller for verification - helped expose the scam. Another contributor actually investigated the number and discovered its legitimate business connection, preventing them from handing over sensitive details.
How to Report 02 9378 2000
- Scamwatch (scamwatch.gov.au): Report CBA impersonation and bank phishing attempts to the Australian government's scam reporting service
- ACMA (acma.gov.au): Report the phone number for illegitimate use and potential number spoofing
- Commonwealth Bank: Contact your bank's fraud team directly - they track spoofed numbers used against their customers
- ReportCyber (cyber.gov.au): If you believe personal data was compromised or used in the scam
- Reverseau: Contribute your own experience with 0293782000 to help other Australians recognise this number
Help others by sharing your experience with (02) 9378 2000!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
bloke claiming to be Andy Wilson from CBA, said my ID was used for dodgy credit card stuff. turned out the number links to an accounting firm
middle-aged woman with Indian accent claiming to be from Commonwealth Bank, said there was dodgy transaction on my card, got aggressive when I asked for driver's license and address
Scammer.
Call appeared to be from Chinese scammer, didn't try hard to convince me
Person speaking Chinese claiming parcel from China needs payment for delivery
Help others by sharing your experience with (02) 9378 2000!
WRITE A REVIEWFrequently Asked Questions
Why is 02 9378 2000 impersonating Commonwealth Bank?
Scammers use CBA impersonation because it's a trusted institution - recipients are more likely to stay on the call and engage with banking details. One contributor confirmed that 0293782000 actually links to an accounting firm, so the scammers are either spoofing the legitimate number or using a compromised line. The goal is to extract personal information (driver's license, address) which can be used for identity theft or sold to other criminals.
What should I do if I already gave details to 02 9378 2000?
Contact Commonwealth Bank immediately using the number on your card - do not use any number from the scam call. Inform them of the call from 0293782000 and which details you provided. Monitor your credit file, consider placing a fraud alert with your bank, and check your credit report through Equifax or other agencies. Report the incident to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au).
Can I trust caller ID showing 02 9378 2000?
No. Scammers use technology to spoof or manipulate caller ID so it displays as a trusted number like 02 9378 2000. One contributor noted the legitimate business connection to this number, meaning it may be compromised or spoofed. Always independently verify by calling the official number on your bank card or statement - never use a number from an unexpected call.
What personal details are scammers after from 02 9378 2000 callers?
Reports from 0293782000 indicate callers request driver's license number, address, full name, and card details under the guise of "verifying your account." These details enable identity theft, credit fraud, or resale on the black market. Legitimate banks will never ask for this information via unsolicited calls.
Why did the caller from 02 9378 2000 become aggressive?
One contributor reported the caller became aggressive when they asked for verification details, a common tactic. Scammers use pressure and aggression to prevent you from thinking clearly or contacting your actual bank. If a caller claiming to be from your bank gets aggressive, that's a red flag - genuine banks remain professional and will not pressure you during verification.
How do I report 02 9378 2000 to authorities?
Report 0293782000 to Scamwatch (scamwatch.gov.au) for bank impersonation, ACMA (acma.gov.au) for illegitimate number use, and Commonwealth Bank's fraud team directly. You can also contribute your experience on Reverseau to warn other Australians about this number. If data was compromised, report to ReportCyber (cyber.gov.au).