- Suspicious
- Scam
- Legit
- Uncertain
Community reports for 02 9271 1111 (0292711111) describe callers impersonating American Express representatives. Verified Amex confirmed they did not make the calls.
Amex Impersonation Reports for 02 9271 1111
Six contributors have reported activity from 02 9271 1111 (also written as 0292711111), with patterns suggesting impersonation of American Express representatives. One contributor verified directly with American Express via live chat that the organisation had not initiated the call from 02 9271 1111, despite the caller's claims to represent Amex. This confirmation makes the impersonation tactic particularly concerning, as it indicates deliberate misrepresentation rather than accidental confusion.
The reported behaviour from callers using 0292711111 spans both personal and business targeting. One contributor received a call to their business line where the caller requested a specific employee by name and attempted to set up an American Express business card, suggesting the operator may have access to employee directories or business contact information.
What Callers from 02 9271 1111 Claim
Contributors report callers from 02 9271 1111 identifying themselves with varying degrees of specificity. One caller claimed to be a "new account manager," while another explicitly stated affiliation with American Express. A contributor waiting for legitimate Amex contact reported the number calling multiple times but hanging up immediately upon answer, which differs from the direct impersonation attempts in other reports.
The business-targeted call from 0292711111 showed specific knowledge of an employee's name, indicating the caller had pre-call research or access to business information. This suggests the operation may involve targeted outreach rather than random dialling.
Report Patterns and Timing
The six reports about 02 9271 1111 span from March 2024 to April 2026, indicating sustained activity over an extended period. Reports cluster around times when contributors might reasonably expect contact from financial institutions, with one contributor explicitly noting they were awaiting a legitimate Amex callback when the suspicious calls occurred. Three reports describe the behaviour as suspicious rather than confirmed scam, suggesting callers may use vague language or hang up before completing their pitch, which complicates immediate identification.
All reported calls came through answered calls on landline or mobile service, rather than voicemail or text channel. The allocation data indicates 02 9271 1111 is a local NSW service registered to Telstra Limited.
What to Do If You Receive a Call from 02 9271 1111
Do not engage with callers from 02 9271 1111 who claim Amex affiliation. Legitimate American Express contact will have your account details and will not need to verify your identity through the call itself. If you are expecting contact from Amex, end the call and contact Amex directly using the phone number on your card or statement, never a number provided by an incoming caller.
For business lines, be cautious of callers requesting employees by name and offering credit card services. Legitimate business credit offers typically come through official channels with formal documentation, not unsolicited calls. If the caller from 0292711111 hangs up when you answer, note the pattern and block the number immediately rather than answering future calls.
What to Do If You Receive Multiple Calls from 02 9271 1111
If 0292711111 calls repeatedly and hangs up, this is a callback scam indicator. Do not return the call. Each hang-up is typically designed to create a missed call that you'll feel compelled to return, often connecting to premium-rate numbers or automated systems that harvest account information. Block 02 9271 1111 on your phone and report the pattern to your phone provider.
How to Report 02 9271 1111
Report the number 02 9271 1111 to the Australian Communications and Media Authority (ACMA) via their online complaint form at acma.gov.au. You can also report to Scamwatch at scamwatch.gov.au, which maintains a registry of active impersonation scams and alerts other Australians.
If you have been contacted by this number, consider reporting it to American Express directly using the contact details on your card. This helps Amex identify compromised data or spoofed numbers being used in their name. You can also contribute your experience to Reverseau to build the safety intelligence profile for 0292711111 and help other community members identify this number.
Help others by sharing your experience with (02) 9271 1111!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Someone saying they're my new account manager
Caller claimed to be from Amex, but Amex live chat said they never called
Been waiting for Amex callback, but caller hangs up every time I answer
Follow-up call from representative about issue I raised yesterday, same person I'd spoken to before, checking resolution
Follow-up call from American Express Travel about previously reported issue, legitimate and addressed concerns
Called business line asking for employee by name, trying to set up American Express business card
legitimate number for American Express Fraud Control, Australian customers
Legitimate call about an application process I was involved in
Legitimate call from American Express Sydney, following up on flight change I requested yesterday
Call with no message, number has called multiple times since 2021, reportedly linked to AMEX but I don't have a card
Got a call from this number, concerned it might be scammers trying to steal personal info
Called about an American Express account I don't have. Be careful, scammers spoof real numbers to look legit
Two calls today, second one was my platinum card account manager confirming
Was actually American Express calling about a fraud alert on my account
Was American Express confirming pending application, they gave me callback number that matched official website
Was American Express confirming a transaction that triggered a fraud alert, everything fine
Four missed calls from this number, seems to be American Express but I have no dealings with them, no voicemails left
Caller from Philippines pretending to be American Express
Called while I was in Philippines, no one on the line
Help others by sharing your experience with (02) 9271 1111!
WRITE A REVIEWFrequently Asked Questions
A caller from 02 9271 1111 claimed to be my new Amex account manager. How do I verify if this was legitimate?
Contact American Express directly using the number on your card or statement, never using a number the caller provided. Tell them you received a call from 02 9271 1111 (0292711111) claiming to be from Amex. One contributor did this and confirmed with Amex live chat that the organisation had not made the call. If Amex didn't initiate contact, the caller was impersonating the company.
Why does 0292711111 keep calling and hanging up when I answer?
This is a callback scam tactic. The hang-up is intentional, designed to create a missed call that prompts you to call back. When you return the call to 02 9271 1111, you may reach a premium-rate number, an automated system collecting personal information, or an impersonation operation. Do not return the call. Block 0292711111 instead.
The caller from 02 9271 1111 knew my name and details. Does this mean they're legitimate?
No. Scammers frequently obtain personal information through data breaches, public records, or purchased databases. One contributor received a call from 0292711111 to their business line where the caller knew a specific employee's name. Advanced knowledge of your details is often a red flag for targeted impersonation, not a sign of legitimacy. Always verify through official channels.
What should I do if I already provided information to a caller from 02 9271 1111?
Contact your bank and American Express immediately to report potential fraud. Monitor your accounts closely for unauthorised transactions. If the caller obtained credit card details, consider requesting a new card number. Report the call from 0292711111 to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au) so authorities can track the impersonation operation.
I was expecting a callback from American Express. How can I tell if a call from 02 9271 1111 is actually from Amex?
End any unexpected call and call Amex back using the official number on your card. Do not rely on the caller's identification. One contributor was waiting for legitimate Amex contact when suspicious calls from 0292711111 occurred. Legitimate companies will never object to you hanging up and calling them back directly. This is the safest way to verify 02 9271 1111 is or isn't actually from American Express.
Should I report 0292711111 to Australian authorities?
Yes. Report 02 9271 1111 to ACMA at acma.gov.au and to Scamwatch at scamwatch.gov.au. Both agencies track impersonation scams and use community reports to identify and action against repeat offenders. You can also report to American Express directly and contribute to Reverseau to help others identify this number as impersonation risk.