02 9191 0228 - 0291910228: HCF Impersonation and Verification Concerns

• Legit
• Suspicious

02 9191 0228 (0291910228): Mixed reports including HCF impersonation claim with personal info requests and legitimate nurse concierge contact. Verify caller identity before sharing details.

HCF Impersonation Reports for 02 9191 0228

Contributors have reported calls from 02 9191 0228 (also written as 0291910228) claiming to be from HCF Health Insurance regarding upcoming surgery. One contributor flagged the call as suspicious after being asked for personal details and a quoted HCF registration number. However, a second report indicates legitimate contact from an HCF nurse concierge on a follow-up call about scheduled surgery, which the recipient was expecting.

The mixed nature of reports for 0291910228 suggests potential impersonation risk alongside genuine HCF outreach. One contributor noted the initial approach felt dodgy when personal information was requested, while another confirmed HCF typically initiates pre-surgery nurse check-ins.

What Callers from 02 9191 0228 Claim

The suspicious call involved a caller quoting an HCF registration number and requesting personal details related to upcoming surgery. The contributor's concern centred on the unsolicited nature and the immediate request for information, despite the caller identifying as HCF.

The legitimate report described a nurse concierge conducting a routine pre-surgery welfare check, which aligns with standard HCF health insurance practice. This suggests 02 9191 0228 may be a legitimate HCF contact line, but impersonators could use similar framing to extract personal details.

Report Patterns and Timing

The two reports for 02 9191 0228 span different contexts: one unsolicited call with red flags, and one expected follow-up contact. The suspicious call occurred in December, while the legitimate contact was recorded in November. Both involved surgery-related inquiries, indicating callers are leveraging pre-surgery vulnerability to request information.

Contributors should note that HCF may legitimately contact patients before scheduled procedures, but unexpected calls requesting personal details warrant verification before disclosure.

How to Verify Calls from 02 9191 0228

If you receive a call from 02 9191 0228 claiming to be from HCF:

• Do not: Provide personal details, HCF membership numbers, or banking information on an incoming call
• Do: Ask for the caller's name, department, and reference number
• Do: Hang up and call HCF directly on their official number (1300 13 40 60) to verify the call
• Do: Check your HCF online account or recent mail for any scheduled pre-surgery contact
• Do: Be cautious if the caller becomes insistent, uses urgency, or refuses to let you verify independently

What to Do If You Receive a Suspicious Call from 02 9191 0228

If the call from 0291910228 feels suspicious or you didn't expect contact:

• Do not: Confirm personal details, address, or health information
• Do not: Provide HCF membership or registration numbers
• Do not: Give consent for follow-up actions based on the caller's claims
• Do: End the call politely and contact HCF using the number on your insurance card
• Do: Report the call to Reverseau to help other Australians identify patterns

How to Report 02 9191 0228

If you believe 02 9191 0228 (0291910228) was used for impersonation or fraud:

• Report to Scamwatch at scamwatch.gov.au with details of the call
• File a complaint with the Australian Communications and Media Authority (ACMA) at acma.gov.au
• Contact HCF directly to report suspected impersonation: 1300 13 40 60
• If financial details were disclosed, contact your bank or credit provider immediately
• Contribute your experience on Reverseau to help build community awareness about this number

Frequently Asked Questions