(02) 9174 3000 · 0291743000

Called 6:20am Saturday, sent to voicemail then rang back twice, answered on third call and they hung up silent, voicemail was just seven seconds of silence

Claimed to be from Optus, asked for callback, when I asked for email they said no, babbled about an old online order, gave an Optus number but kept insisting on calling me back, Optus said it didn't sit right when I checked

So I was on a phone call, initiated by myself, with Optus regarding a few issues I was having. When I was on hold on the call I had a missed call from 02 9174 3000. It didn't ring long enough to answer (not that I would have at the time anyway) and I googled the number and some sites suggested it was related to the Optus data leak a few years back. When the Optus guy came back on the phone I told him what had happened and he said that was unusual and to block the number. I blocked the number and he continued helping me out, going on and off hold. After 1 hour 6 minutes my call was somehow terminated from their end. A few minutes later I had a voicemail from the guy who had been helping me but my phone never rang for me to answer. Perhaps my phone never rang as I had blocked the number they call from?? I have now unblocked it as I wanted to be able to take his call.

It was Optus calling about an NBN issue I'd reported, didn't catch the call because no caller ID, got a message from Damon at Optus after with the right case number

Missed call from 02 9174 3000. saw some dodgy claims online but turns out it was Optus calling me back about my 5G issue I'd reported a couple days before

Had Optus issue with TIO case number, woman named Rio called asking for details, nothing to do with Optus, major red flags

Bloke named Rashid pretended to be from Optus Customer Support, checked the number and it's fraud, hung up, now texting me

Called asking about my NBN technician service, knew my first name and already knew about my resolved issue, felt legitimate

Multiple calls with different voicemails, one claimed to be from Central Drug or Assistance, another selling insurance, no relationship with them

Caller claimed to be from Optus, referenced my case number and confirmed details through chat, sounds legit unless they accessed My Optus

I just bought a house and utilised a connection service for all utilities inclusive of setting up internet with Optus.

During that call, my plan was confirmed and everything confirmed via email. Optus sent a seperate email confirming my plan, advising they will be calling me to confirm connection details.

I have received three emails from them (confirmed the email address, it is theres) asking me to verify my details. The first time it obviously went through fine, but second and third time I got them, it would flag as an error when the link was clicked. I assumed I’d just received them by accident.

Received a call from this number on Wednesday and requested a callback outside my work hours. Received another call today and he made me very uncomfortable.

Asked me to confirm my ID due to “incorrect details on their end” but wouldn’t say what details.

He read out the last three digits of my license number and asked me to confirm the rest; since he had these and I’d already provided it to Optus for set up, I confirmed.

When he continued by asking me to confirm my license expiry and the number on the back, I asked to put him on hold and googled this number. When I saw the scam flags, I hung up.

I’m not sure if it’s legit or not, considering I rang Optus direct and they hadn’t set up my plan properly (after thirty minutes of back and forth to them, once against requesting my ID for now the fifth time inclusive of calls and emails), they suddenly said the plan I had wasn’t available anymore therefore I need to redo set up.

Between the official Optus number and this one, I don’t know what to believe, but it’s scary and I’d be cautious.

Claimed to be Optus about complaint I lodged, children making noise in background, strong Indian accent, message on answering machine seemed like scam

heavy Indian accent, could hear call center noise in background. asking for personal details but I couldn't understand them well. typical scam telemarketing call

Silent on other end, accidentally called back and got Optus recorded message asking for number, seems like spoofed number

Called number and was told it was a scam, advised to report to Scamwatch, but then got another call from same number with contradictory info

Optus representative accidentally called me while fixing an error, got email confirmation from Optus that issue was corrected

Daily calls claiming to be from Optus insisting I give codes to prevent unspecified charges, couldn't say what charges or how much

I believe the call I received was a legitimate call from Optus even though I didn't answer it and they didn't leave a message. I didn't answer because I was already on a call with Optus, cancelling a service. I received a text message from Optus 1 minute after the call confirming the cancellation.

Call was from Optus IT about my IT ticket. they left a message with the rep's name that matched my ticket. got a text from Optus with a link to my case notes and rep name, verified via their chat function

Called claiming to be Optus customer service about a complaint I never made, tried to get me to give account details, real Optus number is 1300

Received a call from 02 91743000 on 8 September 2033 the caller claimed he was from Optus, call was in regards to Optus service problems, he knew my Christian name, he wanted e to confirm my details, I ask him to confirm he was from Optus, response was I would receive a code after, I then decline answering caller's question. The caller was male, according to look up a number search, strong possibility that this is a spoof landline Optus number. I hang up. I believe Optus would sent a questionnaire via SMS or Email for feedback, myself.

Knew my name, claimed could offer discount, I'm Optus customer 4 years, asked me postcode I refused, felt suspicious

Called first time a week ago 23/8/2023 I didn’t answer, rang number back said was Optus! Then rang again today 28/8/2023 I picked up thought was Optus same number, but just nothing on other end.. Optus can send a text or email if can’t get me..Spam! I’ve blocked.. Buggers.

Didn't speak right away when I answered. heard call center background noise. after about 30 seconds of silence the call disconnected. relieved I didn't say anything

Caller said he was from a company called 24/7 with Optus, checking that I was happy with my Optus service so far. He knew my first name, which was the only piece of specific information he had about me. Even though he said he was affiliated with Optus, I didn't trust the call and did not give any personal details or specific answers. Will be blocking this number.

Answered since number displayed, heard background noise sounding like Indian call center, said hello and they immediately hung up

This number appeared as missed call at 1828hrs (6:28 pm). They left a voicemail message that was a sound mash up of gobbly gock. Number was reported and blocked.

Someone named Gabriel using Optus number attempted scam, sent text months ago promising cheaper phone services, insisted on getting bank details

After Optus data breach I've been getting heaps of spam calls and messages. this number called, I ignored it and blocked it like all the unknown numbers

Two calls today. avoided them as I've been affected by Optus and Telstra hacks. called back, sounded dodgy, claimed to be Optus redirect

Caller claimed to be from Optus trying to get my account details, verified with Optus they're not associated with this number

It's from Optus. A Guy from this number called me. After hang up I called Optus 133937 to check if that guy left any note in Optus system and he did. So it was from Optus. They confirmed that they need to ask personal id information for upgrade to National Broadband Network.

Fast-talking man claimed to be from Optus. knew my name. said contracts were up for renewal and asked about new phone or contract. I'm not out of contract. he hung up

Called me twice and hung up just after one ring. It started almost 5 minutes after my call to Optus for a customer service matter.

woman claimed to be from Optus, asked about business account and different plans. don't have business account. researched the number after

Got a call offering me a new upgraded mobile for $1, said she was from Optus, could hardly speak english, wanted to know my details, I told her to F#^*# off.

This is a legitimate phone number from Optus- they were calling about an order and I got text message and email confirmation directly from Optus.

Claimed to be from Optus. Asked for me by name. Very well-spoken gentleman with I think a Phillipino accent. Wanted to check whether my Optus plan was right for me. Sounded legit at first, but when he asked for me to verify my details, I bailed. A minute later I received another call from a definite scammer on my home phone number, also Phillipino but female voice. Coincidence?

Got a call with no message. Others reckon it might be Optus related but I'm a customer and haven't had recent contact with them so seems dodgy

Claim to be from Optus. Definately a SCAM wanting you to confirm your details..... The women I spoke too was really hard to understand. Block the number!

Call lasted 5 seconds before I answered. Then got message with audio file. Unusual to get automated voice as audio file, seems like scam

caller tried to sell me data plan upgrade, kept asking for info - postal code, last name, phone, email. Realised it was scam and hung up

Person named Ian claiming to be from Optus, asked me to enter a 4-digit code he'd send to verify identity. Felt very suspicious

Repeated calls from this number, never leave voicemail, now blocked, thought it might be Optus about a complaint but they should call my other number

Claimed to be from Optus with Indian accent, asked about service and offered new plan. Looked up number during call and found it was scam

Caller claimed to be Raj from Optus, knew my legal name, said my plan expired and asked about upgrading. Hung up because it felt off - Optus usually uses my preferred name and emails about this stuff

They called about Optus, asked me to share security details without proper verification. Told them to call back on official number, wouldn't trust random caller especially after recent breach

Made a call to Optus billing, they called me back from this number. Seems to be legitimate Optus but could be spoofed so better to manually dial numbers

Seems legit. Optus pre-recorded message does not ask for any personal info, just tells you numbers for possible departments at Optus that could have called you.

Following up about TIO complaint regarding cyber attack that affected me too, would be reassuring to have warning signs and proof callers are legitimate, breach making me hesitant to trust any calls

Richa called claiming to be from Optus customer resolution, I verified with Optus and they confirmed the number but I'm unsure after recent cyberattacks

Claimed to be Optus but call quality was terrible, unlikely Optus would have such bad reception, concerned it's a scam especially with recent data breach

The caller left a message. It is an Optus number, the person was calling me in regard to an ongoing problem with my account. Genuine caller.

Rang 6:20am Saturday, left silence on voicemail, called back twice more, third time I answered and they hung up

Optus called after someone fixed my internet, probably checking if I was happy with the service

Someone named Daniel claiming to be from Optus, said NBN needed them to call. sketchy

Claimed I'd applied for some online service but I haven't done anything like that

called Optus about plan change, they called back twice with voicemail confirming it

Claimed to be from Optus asking for personal details, caller ID didn't match and accent was dodgy

This number is actually from Optus, could be an agent calling, but scammers can spoof real numbers

Got a strange call from 02 9174 3000, didn't recognize it, seems to be related to ongoing Optus issues

Was Optus Case Management following up on support case I opened via app, they sorted my complaint out

Blokes pretending to be Optus, they knew my name, told them they got the wrong number and call dropped

Call after work hours about upgrading account, voicemail said office hours are 9-5

Calling at odd hours, claimed to connect me to wifi, won't say how they got my number

Called, didn't answer, no voicemail left. haven't been with Optus for 20 years

Woman with Indian accent claimed to be from Optus, called back repeatedly after I asked her not to

Optus checking in after NBN technician visit, confirmed monitoring internet usage and issues resolved

Optus confirming details about phone application I made for my daughter, had all the details

Caller identified as Optus Resolution Centre handling complaints, representatives based in India

Voicemail from Optus following up on issue I reported yesterday, had the correct reference number

Called about NBN cabling issues at my place, gave detailed info about what's been happening

Called after I reported outage to Optus, heavy Indian accent, offered compensation and asked for personal info

Missed call with no voicemail, might be related to Optus since I switched to Vodafone

Got a call from this number, silent when I answered, similar to earlier silent call right after I rang Optus

Was actually an Optus service rep following up on an issue I'd reported earlier

missed call minutes after cancelling Optus service and updating billing address, no voicemail

Was Optus sales team, verified with their service department, legitimate but bad caller ID

Someone named Loney called saying he's from Optus, think he mentioned calling back last week but not sure

Knew details about my Optus account, tried to get info about transferring phone number to my name

Advised caller that contacting from unidentifiable number is unwise, ignored call and checked service

Spoken with this number multiple times, confirmed it's associated with Optus

Said they were from Optus asking about my bill, but I'd already resolved that four days ago so I hung up

Answered with hello, heard chatter in background but no one spoke, hung up after about 5 seconds, odd

Was Optus following up on 5G home Wi-Fi service I bought last week, call was legitimate

Missed call just after speaking with Optus, searched the number and found complaints online

Voicemail plus SMS claiming to be Optus about an order I didn't place, with a callback number

Man said he was from Optus claiming I was selected for a free phone upgrade, sounded untrustworthy so hung up

Got a call from this number, seems like scammers are using the same number repeatedly, lots of scam alerts for it

recorded message saying Amazon Prime renews today for $99.99, don't have an account, blocked it

Guy said he was from 24/7 representing Optus, called me by first name, didn't give any info and blocked it

Contacted Optus, they confirmed (07) 9174 3000 is not their official number and advised me to ignore calls from it

Missed calls from this number every day, finally answered and it was definitely a scam

Caller said I had a promotion but when I asked for email or link they said it was only available over phone

The caller said it was the police. That $1000 and $300 ha been taken out of my account.

Definitely a scam, contacted Optus and they confirmed it didn't come from them

Answered but complete silence on other end, lots of background noise before disconnecting

Multiple calls in quick succession with no response on line, also missed call day before

Complete silence, heard a man breathing and some grunts plus office noise for 54 seconds before I hung up

99.999% sure this is from Optus, received SMS verification and email confirming identity

Woman claimed to be from Optus, asked for name verification then postcode, recognized as scam

lots of background noise, both of us silent for about 30 seconds, then they hung up

Multiple calls, never leave voicemail, called back got Optus switchboard message, verified with Optus not their number

Called with no message, likely trying to identify who will engage so they can get personal info

Calls every day or two, might be from Optus but not sure. Never leaves voicemail

Called claiming to be from Optus asking if I'm happy with service. I already switched providers

Caller claimed to be from Optus with heavy accent, asked me to confirm personal details. Hung up as seemed suspicious

Thought it was Optus so I gave my personal info to a woman, turned out to be fraud

Voicemail mostly background noise, heard non-English speakers laughing, mentions of NBN and Optus

This number doesn't belong to Optus, Optus confirmed it's being used in a scam

Caller with Indian accent poor English asking to update handset info, hung up abruptly

Called with no message, tried calling back got female voicemail, suspect it's a scam

Caller demanded ID details before saying who they were, claimed to be from Optus but seemed suspicious

Multiple calls daily, no message, can hear call center in background, blocking and reporting

takes unusually long to connect, called back and it said Optus service. Calls almost daily with no message. Suspicious

From Optus complaints team, can verify by calling Optus customer service directly

Voicemail from what appears to be a real company asking for feedback about a service

Legitimate call confirming my new phone order, details, shipping and balance, also sent verification codes

Missed call then text from Ginika at Optus Resolution team saying they'll call back in two days or I can email

first two calls had no one speaking, third call was Optus technical support about issue I reported, verified details

optus case management called about NBN service issue and outage affecting 36 customers, also got confirming SMS

Indian man claimed to be from Optus about cyber attack, also sent text, speech and wording seemed off

Man with Indian accent claimed to follow up on Optus account incident, said he'd email me, seemed unprofessional

Optus rep called back about the email issue I'd reported, was expecting the call

Got a call with no message left, contacted Optus but they wouldn't confirm if it was them

Called back after missing it, got a message directing me to contact Optus customer service

Got a call with no message left when I didn't answer, blocked the number as I reckon it's spam