02 9174 3000: Legitimate Optus Number Under Scrutiny for Scam Claims

I received several calls from this number, and each time they left a voicemail with different messages. One message claimed they were from "Central Drug or Assistance," but I have no relationship with them and am unsure how they obtained my information. Another message was from someone attempting to sell me insurance.

I identified this call as definitely coming from Optus, but my phone marked it as a scam since no caller name was provided.

This is definitely a scam! They left me a voicemail urging me to call back, which is a common tactic used by scammers to draw people in.

They have been calling me at odd hours without explaining how they got my number. During the calls, they claimed they wanted to connect me to wifi. I initially thought it might be legitimate, but after checking, I see this is a common concern reported, which is disappointing.

I received a call from this number claiming to be from Optus, referencing a specific case number I have with them. They confirmed the details through the chat window, so unless they somehow accessed my case information through My Optus, I believe the call is legitimate.

This number was a call from Optus, which I verified through my Optus app.

This caller had the audacity to ring me on Good Friday, which I found quite inappropriate.

I confirmed that this number belongs to Optus, as they were checking in regarding a support ticket I raised. In my experience, this number is legitimate.

I received a call from this number and chose not to answer. They didn't leave a voicemail. Given the previous complaints about this number, I suspect it is a spam call. Additionally, I have not been a customer of Optus for over 20 years, so there is no reason for them to contact me.

I was on the phone with Optus when I received a call from this number. This happened twice! I almost merged the call with my Optus conversation, but the caller didn't say anything.

I just bought a house and utilised a connection service for all utilities inclusive of setting up internet with Optus.

During that call, my plan was confirmed and everything confirmed via email. Optus sent a seperate email confirming my plan, advising they will be calling me to confirm connection details.

I have received three emails from them (confirmed the email address, it is theres) asking me to verify my details. The first time it obviously went through fine, but second and third time I got them, it would flag as an error when the link was clicked. I assumed I’d just received them by accident.

Received a call from this number on Wednesday and requested a callback outside my work hours. Received another call today and he made me very uncomfortable.

Asked me to confirm my ID due to “incorrect details on their end” but wouldn’t say what details.

He read out the last three digits of my license number and asked me to confirm the rest; since he had these and I’d already provided it to Optus for set up, I confirmed.

When he continued by asking me to confirm my license expiry and the number on the back, I asked to put him on hold and googled this number. When I saw the scam flags, I hung up.

I’m not sure if it’s legit or not, considering I rang Optus direct and they hadn’t set up my plan properly (after thirty minutes of back and forth to them, once against requesting my ID for now the fifth time inclusive of calls and emails), they suddenly said the plan I had wasn’t available anymore therefore I need to redo set up.

Between the official Optus number and this one, I don’t know what to believe, but it’s scary and I’d be cautious.

I answered a scam call from a woman with an Indian accent who falsely claimed to represent Optus. I asked her not to call again, but she called me back repeatedly.

This was a legitimate call from Optus, checking in to see if I was satisfied with the service provided by an NBN technician. They also confirmed that they had been monitoring my internet usage and were confident that any issues had been resolved.

I got a call from Optus to confirm details related to a phone application I made for my daughter. They had all the details of my plan and application, confirming that it was a legitimate call from Optus.

I received a legitimate call from Optus to confirm the details of an order I placed. They sent a text message with a verification code and a link to check the order, both of which were authentic.

I received a call from what seemed to be a dubious call center claiming to represent Optus. The caller had a noticeable accent from the Bombay region and was quite rude. I recommend not answering or, if you do, just hang up immediately.

I experienced a similar situation where I was on the phone with Optus customer service to resolve an issue, and this number called me in the middle of that conversation.

This call claimed to be from Optus regarding a complaint I had lodged about my Internet service. There were children making noise in the background, and the caller had a strong Indian accent. The message left on the answering machine definitely seemed like a scam!

I received a call from someone identifying themselves as Optus, trying to upsell me on additional services.

I received a voicemail from this number, which appears to belong to Optus. They were following up on an issue I reported yesterday and provided the correct reference number for my inquiry.

I chose not to answer the call because I did not recognize the number. Upon checking, I found out it was from Optus, but like many others, I typically avoid answering calls from unknown or unrecognized numbers.

The caller had a heavy Indian accent, and I could hear other call center noise in the background, which made it sound like a typical scam telemarketing call. They were asking for my personal details, but I could not understand them well. If they claim to be from Optus, it raises red flags for me because I can no longer trust the company after this experience.

This is not a scammer; it's actually Optus calling. They called me from this number after my phone had gone dead, so you can feel confident returning their call.

I received a call from this number and, when I answered, there was complete silence on the other end. Later, I accidentally called the number back while trying to look it up on my phone and got a recorded message from Optus asking me to enter the number. It's clear that this is likely a spoofed number.

Scam.

I believe this number is legitimate. They contacted me to discuss ongoing issues with the cabling required for my NBN upgrade. The caller gave me a detailed account of what had been happening at my residence, which made me feel assured about their legitimacy.

I called the number mentioned in a previous report and was connected with someone. After sharing my experience about the number (02) 9174 3000, the woman confirmed it was a scam and advised me to report it to Scamwatch. However, the call was disconnected, and then I received another call from the same number. I confronted her about the contradiction, but ended the call as I was unsure who to trust anymore.

I encountered this number while chatting online with an Optus representative. They accidentally called me while trying to address an error. However, I also received email confirmations from Optus stating that the issue was corrected.

I recently contacted Optus via their app to report an internet outage. Today, I received a scam call where the caller, speaking with a heavy Indian accent, claimed to offer me compensation and requested my personal information. I was shocked at how quickly they obtained this information and questioned the level of protection Optus has for customer data.

I'm relieved to know I'm not the only one who has faced issues with Optus. After dealing with their poor service, I'm finally out. Their incompetence has been overwhelming, and I believe that Optus should be thoroughly investigated for their failures over the past few years.

As of 4:44 PM on May 7, 2024, I recorded ELEVEN missed calls from this number on my Apple iPhone. Unfortunately, my voicemail was full, so there are no recorded messages available. I have blocked this number.

I got a call from this unknown number, but I chose to silence it due to its anonymity. I have since blocked the number to prevent future calls.

The caller had a poor accent, and it was difficult to understand them. They mentioned Optus and demanded my name and date of birth, which I refused to provide. I identified them as scammers. Afterward, they sent me several follow-up SMS messages over the past week. I confirmed with staff at an Optus store, who assured me it’s NOT their official number. This confirms it’s a scam, so just hang up and block them.

I missed a call from this number, and they did not leave a voicemail. I'm guessing it might be related to Optus, as I have recently switched to Vodafone for cheaper plans.

I actually had a legitimate call from an Optus service representative who was following up on an issue I had previously reported. I had spoken to them earlier, but it might be helpful for them to inform customers when they are calling from a generic number.

After contacting Optus at 1800 550 395 to inquire about my plans, I experienced silence on the call before it disconnects. Shortly after, I received a call from this number, but it was silent again when I answered.

I had just cancelled a service and updated my billing address with Optus. A few minutes after hanging up, I received a missed call from this number, but no voicemail was left.

The phone rang but stopped ringing before I could answer it. I suspect it was a scam call, especially since I have been in contact with Optus recently, and it might have been their contractor based on similar reports I've seen. I do not plan to return the call.

This caller contacts me daily, claiming to be from Optus. He insists on obtaining codes from me to prevent some unspecified charges, but he couldn't clarify what those charges were or how much they would cost. This is complete nonsense.

The caller was part of Optus' sales team, which I verified with their service department. While they should improve their caller identification, the call was legitimate.

This call was legitimate; it was from an Optus Case Manager following up on a problem I was experiencing with my NBN service.

I believe the call I received was a legitimate call from Optus even though I didn't answer it and they didn't leave a message. I didn't answer because I was already on a call with Optus, cancelling a service. I received a text message from Optus 1 minute after the call confirming the cancellation.

I received a call from this number but wasn't sure whether to answer it. After reading various comments about it here, I’m glad I chose not to answer the call.

I had two missed calls from this number and received no voicemail. Based on what I've read, it seems to be a scam, as I have never held an account with Optus, and this phone number has been mine for over 20 years.

I answered a call from this number, but the caller hung up immediately. After researching the number, I found similar reports of suspicious activity. I have blocked the number for security reasons.

I got a call from someone named Loney who claimed to be from Optus. I vaguely remember speaking with him last week, and he mentioned he would call back, but I'm uncertain about the legitimacy of this call.

If this call is indeed a scam, they seemed to possess an alarming amount of personal information regarding my actions on my Optus account. They attempted to persuade me to provide them with information for transferring my phone number to my name, leading me to suspect they might misuse this information against my phone number.

I received a call from this number which I verified was from Optus IT regarding my IT ticket. They left a message with a representative's name that matched the information provided in my ticket. I also received a text message from Optus that included a link to my case notes and the name of the assigned representative. There’s a chat function available to confirm that this call was legitimately from Optus IT.

I advised the caller that contacting people from an unidentifiable number is unwise. I ignored the call initially and later checked this service to identify the caller.

I received a call from this number, and it turned out to be a legitimate follow-up from Optus regarding a support case I had previously opened.

This number belongs to a subcontractor of Optus that continues to call without leaving a voicemail. I specifically requested Email communication when I first contacted Optus, but they seem to ignore my preferences. I always avoid answering unknown numbers, as I'm fed up with constant scam calls following the Optus data breach incident.

I have spoken with this number multiple times and can confirm that it is definitely associated with Optus.

Called claiming to be Optus customer service responding to a complaint. I had not submitted a complaint and when I asked about the nature of they attempted to get me to pass over my account details, but would not answer my questions. The real number for Optus customer service is a 1300 number. Appears to be a scam.

I had a callback from a call center, but I believe Optus should clearly identify themselves to avoid confusion. The caller did not leave a coherent message, and I was left uncertain about the purpose of the call.

The callers refused to identify themselves and sent me a text claiming they were from Optus; however, they did not quote the phone number in the message, which was concerning.

The caller identified themselves as a representative from Optus and asked if I needed assistance with my bill. Although I did have a question, it had already been resolved four days prior, leading me to suspect a scam and I hung up out of caution.

When I answered this call, I could hear an Indian call center in the background, which made me suspicious. I was fortunate to check here beforehand, as it confirmed that it was a scam call. I have now blocked and deleted their number.

When I answered this call with a "Hello", I could hear chatter in the background, but no one spoke to me directly. They hung up after about five seconds, which is odd.

When I answered the call, there was no sound from the caller. After about 27 seconds of silence, the call hung up without any explanation.

I answered a call from this number, but the caller immediately hung up on me without saying anything.

This call was legitimate and not spam or a scam. It was from Optus following up on a new 5G home Wi-Fi service I purchased last week. The service I've received so far has been great.

I had just spoken with Optus when I missed this call. Afterward, I searched the number online and found numerous complaints about it.

This was a legitimate call from Optus, providing confirmation details regarding an order I had placed the day before.

Received a call from 02 91743000 on 8 September 2033 the caller claimed he was from Optus, call was in regards to Optus service problems, he knew my Christian name, he wanted e to confirm my details, I ask him to confirm he was from Optus, response was I would receive a code after, I then decline answering caller's question. The caller was male, according to look up a number search, strong possibility that this is a spoof landline Optus number. I hang up. I believe Optus would sent a questionnaire via SMS or Email for feedback, myself.

The caller knew my name and claimed they could offer me a discount because I had been an Optus customer for over 4 years. When they asked me to confirm my postcode, I refused. I requested to call them back, and they responded that they could call me instead. I decided to contact Optus directly and informed them I would hang up. Overall, this encounter felt suspicious and potentially like a scam.

I have to admit, this call made me laugh out loud!

Called first time a week ago 23/8/2023 I didn’t answer, rang number back said was Optus! Then rang again today 28/8/2023 I picked up thought was Optus same number, but just nothing on other end.. Optus can send a text or email if can’t get me..Spam! I’ve blocked.. Buggers.

I got a voicemail from this number and, around the same time, received an SMS claiming to be from Optus. The message stated, "We need to talk to you about your Optus order. Please call us at 1300 303 723 with reference: xxxxxxxx." I want to clarify that I did not place any order with Optus, making this a suspicious communication.

Based on numerous other reports claiming this number is a scam, I suspect that this report was also made by the scammer themselves.

A man identified himself as being from Optus and claimed I was selected for a free phone upgrade. I found this untrustworthy and decided to hang up.

When I answered the call from this number, the caller just breathed into the phone and then hung up. After checking online, I'm now uncertain whether this is related to Optus or if it's a scam. I've chosen to block and delete the contact.

This number keeps calling me but never leaves a message. Following the recent Optus hack, I only answer calls from recognized numbers. If this call was important, they should have left a message.

I didn't answer this call but wanted to report that I received a call from the same number. It's strange that if this call is a scam (which I suspect it is), the scammers are using the same number repeatedly. I noticed there are numerous scam alerts for this number—it's quite concerning and seems unprofessional. Don’t these scammers know about Reverse AU?

I recently had a technician come to fix my internet connection due to frequent dropouts. A few hours after the visit, I received two calls from this number. Although it may be related to the service, I chose not to answer the calls.

When I answered the call, I didn't speak right away. I could hear background noises typical of a call center. After approximately 30 seconds of silence, the call disconnected. Given this information, I'm relieved I didn’t say anything; my patience for these nuisance calls has reached its limit, and I would have given them a piece of my mind!

I strongly urge everyone to block this number. A woman with a Chinese accent has been repeatedly trying to call me, no matter how many times I block the number. It is becoming increasingly annoying.

I didn’t answer the call, and they didn’t leave a voicemail, leaving me uncertain about their intent.

I received a recorded message claiming that my Amazon Prime services will be automatically renewed today for $99.99. I do not have an Amazon Prime account, so I am certain this is a scam. I have blocked the number.

The caller identified himself as being from a company named 24/7, claiming to represent Optus, and wanted to check if I was satisfied with my service. He addressed me by my first name, which added an unsettling level of familiarity. Sensing the call was not genuine, I refrained from sharing any personal information and will be blocking this number.

It seems like someone is pretending to be from Optus. I cut the call short and have blocked them to avoid any further contact.

Caller said he was from a company called 24/7 with Optus, checking that I was happy with my Optus service so far. He knew my first name, which was the only piece of specific information he had about me. Even though he said he was affiliated with Optus, I didn't trust the call and did not give any personal details or specific answers. Will be blocking this number.

When I answered this call, the caller hung up immediately. After checking their number on this website, I have decided to block the number, report it, and delete it from my contacts.

This call was from the Optus retention team, attempting to convince me to stay with their overpriced service instead of switching to a better option. I recommend ignoring this call.

I contacted Optus, and they confirmed that the number (07) 9174 3000 is not one of their official numbers. They advised me to disregard any calls from this number.

I answered the call since the number was displayed, but there was background noise that sounded like an Indian call center. I said hello, and they immediately hung up.

I have been receiving missed calls from this number every day. Finally, I decided to answer, and it was definitely a scam call.

I received an unexpected call from this number, but they did not leave a voicemail or any message after the call ended.

When I answered the call, they hung up right away. I will be blocking this number now to prevent future calls.

I was contacted by someone named Gabriel, who was using an Optus phone number to attempt a scam. This individual had sent me a text message months ago, promising cheaper phone services. He insisted on obtaining my bank details, claiming that it was necessary to proceed.

This number appeared as missed call at 1828hrs (6:28 pm). They left a voicemail message that was a sound mash up of gobbly gock. Number was reported and blocked.

After the Optus data breach, I’ve noticed a surge in spam calls, messages, and emails. This number called me, but I ignored it and have since blocked it, just as I’ve done with every unknown number. I’m relieved I’ve cancelled my Optus service.

The caller informed me that I had a promotion. However, when I requested an email or a link to view details on the website, they insisted that it was only available over the phone. I am confident that this is a scam.

I received two calls from this number today. Since I have previously been affected by the Optus and Telstra data hacks, I avoid answering calls from unknown or suspicious-looking numbers. When I called back, the line sounded dodgy and claimed to be an Optus redirection.

I just received a call from this number, but they didn’t leave a message. Based on multiple reports about this number, I definitely won't be calling back; it seems to be another scam.

I was on a call with Optus when it disconnected. Shortly after, I received a call from this number, which identified itself as being from Optus' Billing Department. They requested me to verify my name, date of birth, and a one-time code that I would receive via SMS.

The caller pretended to be from Optus in an attempt to obtain my account details. I contacted Optus directly and confirmed that this number is not associated with them in any way.

I encountered what seemed to be a scam from this number. I am uncertain about what actions to take next. Should I file a report with the police and contact Optus for assistance?

This number should not be trusted; I advise you to be cautious and not believe anything said by this caller.

Phone blocked call, deleted.

The caller said it was the police. That $1000 and $300 ha been taken out of my account.

I got a call from a fast-talking man who claimed to be from 'Optus.' He knew my name and said he was reaching out to Optus customers whose contracts were up for renewal. He started asking if I was interested in a new phone or contract. I informed him that I was not out of contract, and he abruptly hung up.

The caller hung up immediately as soon as I answered the call, leading me to believe it is probably a scam.

It's from Optus. A Guy from this number called me. After hang up I called Optus 133937 to check if that guy left any note in Optus system and he did. So it was from Optus. They confirmed that they need to ask personal id information for upgrade to National Broadband Network.

I did not answer this call because the number was unfamiliar to me. They did not leave a message, so I have no information about who they are.

I suspect this call is a scam; when I answered, there was complete silence with no one responding on the line.

Phone blocked call, deleted.

Called me twice and hung up just after one ring. It started almost 5 minutes after my call to Optus for a customer service matter.

I received a call today from a woman claiming to be from Optus. She inquired about my Optus business account and asked if she could help me explore different plans. I don’t have a business account, but I pretended to be satisfied with my service. After the call ended, I researched the number, and that’s how I ended up here. Please be cautious!

Numerous reports have surfaced regarding complaints about Optus. It seems some individuals are blaming Optus for issues that arose from scams, rather than recognizing that Optus is also a victim in this situation. It's important to remember that many companies, including telcos like Optus, suffer from data breaches, and it's unfair to lay all the blame on them.

This call was definitely a scam. I contacted Optus, and they investigated the matter, confirming that the call did not originate from them.

I answered this call from an unrecognized number, but there was complete silence on the other end. I didn't hear a greeting, just a lot of background noise before the caller hung up. It clearly wasn't important, so I have blocked this number.

I experienced multiple calls from this number in quick succession, and when I answered, there was no response on the line. I also missed a call from them the day before.

This number is associated with stealing personal phone numbers to execute scams. Unfortunately, there is currently no effective protection against this practice, as numbers can be easily obtained again. This not only impacts individuals but also causes damage to legitimate businesses, which are frequently targeted by these scammers.

Got a call offering me a new upgraded mobile for $1, said she was from Optus, could hardly speak english, wanted to know my details, I told her to F#^*# off.

I am 99.999% sure that this number is actually from Optus. They sent me an SMS verification and an email confirming my identity, both of which were legitimate communications from Optus.

I answered a call from this phone number but there was complete silence. I didn’t hear anyone speak on my end, nor did I hear anything for 54 seconds until I ended the call. The only sounds I noticed were a man breathing and some indistinct grunts, along with background office noise.

I just received a call from a woman who claimed to be from Optus. She asked for verification of my name and then offered me a special bundle. When she requested my postcode, I recognized it as a scam, politely declined, and hung up.

Missed call 04/04/23, no message left, blocked and deleted.

This is a call from OPTUS regarding an order. Legitimate number.

This is a legitimate phone number from Optus- they were calling about an order and I got text message and email confirmation directly from Optus.

I'm currently experiencing issues with my internet, and I have been for the past month. Now I am receiving calls related to this problem.

I just received a call from this number, where a female caller claimed to be from Optus. She asked if I was interested in upgrading my phone plan and purchasing a new phone. I was busy at the time and requested that she call back later, but something felt off about the call. After running a search on the number, I'm convinced it's likely a scam, so I won't be answering it again.

Claimed to be from Optus. Asked for me by name. Very well-spoken gentleman with I think a Phillipino accent. Wanted to check whether my Optus plan was right for me. Sounded legit at first, but when he asked for me to verify my details, I bailed. A minute later I received another call from a definite scammer on my home phone number, also Phillipino but female voice. Coincidence?

I received a call from this number, but they didn't leave a message. Others who received similar calls believe it might be related to Optus, as I've seen complaints about them. Even though I'm a customer, I haven't had any recent communication with Optus, so I'm skeptical of their intentions. It would be wise to be cautious as they might be mishandling personal data.

This is not a scam; it is a legitimate company called Optus, well-known for providing telecommunications services in Australia.

I received a call from this number today. There was a lot of background noise, and I felt suspicious. I remained silent during the call, and the caller also did not say anything. After about 30 seconds, they hung up. This feels like a shady call; legitimate organizations typically introduce themselves when reaching out.

I have received multiple calls from this number, but they never leave a voicemail. When I attempted to call back, I was greeted with a generic Optus switchboard message. I verified with an Optus customer service agent via their messenger app, who confirmed that this number does not belong to Optus. They advised reporting it to the government’s scam watch website, which I have done. Therefore, I believe this is a scam phone number.

The phone rings, and as soon as I pick up, the caller hangs up. This has happened multiple times!

Picked it up and said hello, they hung up after a few silent seconds.

This number called me but left no message. It appears to be another scam attempting to identify who will engage with them, likely to obtain personal information from unsuspecting victims.

Claim to be from Optus. Definately a SCAM wanting you to confirm your details..... The women I spoke too was really hard to understand. Block the number!

I noticed a call lasting only about 5 seconds before I could answer. Shortly after, I received a message containing an audio file. It seems unusual to receive automated voice messages as audio files, so I suspect this might be a scam.

I received three calls from this number in one day, but the caller did not leave any messages. This behavior is quite annoying. After reading comments about it, I contacted Optus through their app but did not receive a satisfactory response. As of now, I have not tried to reach out to Optus again.

I received a call from this number, but when I picked up, the caller immediately hung up. I have decided to block this number for my safety.

I received a call from this number where the caller was trying to sell me an upgraded data plan. They asked for my postal code, then my last name, and then my phone number. I realized it was a scam as the conversation continued; they then requested my email address. I promptly informed them the call was over and hung up.

I picked up a call supposedly regarding my recent purchase. When I asked for specifics, they said it was about an online purchase related to a SIM plan. When I inquired further about the carrier, they mentioned Optus. Their vague responses made me suspicious, and I ended the call immediately as it felt like a scam.

There was no message left when I missed the call, and when I answered, the caller did not respond and simply hung up. This may be a scam call.

This number keeps calling me every day or two. From other reviews, it looks like it might be from Optus, but I'm not entirely sure. If it were important, they would leave a voicemail, but they never do.

I want to warn everyone that this number is not associated with OPTUS. I also urge OPTUS to take action and block this scammer's number to better protect their customers from such deceptive calls.

The caller, who spoke with a heavy accent, identified himself as being from Optus. He then requested that I confirm my personal information. I found this suspicious since he was the one contacting me, so I decided to hang up on him.

I've been receiving repeated calls from this number, which I have now blocked. They never leave a voicemail. I've noticed that there are multiple reports regarding this number. Recently, my day was disturbed by a previous issue with Optus, leading me to believe this could also be a scam call. If this was indeed Optus contacting me about my ongoing complaint, they should be calling my other number, which is not the one this caller uses.

A person named Ian claimed to be calling from Optus, requesting to discuss upgrades and offers with me. To verify my identity, he asked me to enter a 4-digit code he would send. This behavior felt very suspicious and could indicate a potential scam.

Please exercise caution as this number is associated with a scam. I mistakenly called it, thinking it was Optus, and ended up providing my personal information to a woman who answered. Optus failed to protect me, resulting in my becoming a victim of fraud.

Scam call saying it was from Optus and wondering if im happy with the service. I moved providers because they were crappy with Customer service!

This phone number does not belong to OPTUS. OPTUS has confirmed that this number is currently being used in a scam that is making rounds.

The caller claimed to be from Optus and spoke with an Indian accent. They addressed me by my legal name and inquired whether I was satisfied with my current service while trying to offer me a new phone plan. Fortunately, I looked up the number during the call and discovered that this was a scam.

I did not answer the call, but they forgot to hang up, leaving a voicemail that was mostly just background noise. The message included a group of non-English speakers laughing and occasionally discussing NBN (National Broadband Network) and Optus.

I answered a call from this number, said hello, but there was no response. All I could hear was background noise typical of people conversing in an office setting.

The caller had an Indian accent and spoke poor English. They were asking to update my handset information before abruptly hanging up the call, raising red flags about legitimacy.

This number called me and left no message. I tried to return the call, but no one picked up, and I only reached a voicemail with a female voice. I have a strong suspicion that this is a scam.

A caller identified himself as Raj from Optus and seemed to know my legal name. He mentioned that my phone plan had expired and asked if I wanted to sign up for a new phone. I found it odd since Optus usually communicates using my preferred name and sends emails for such matters. I chose to hang up after saying no, as I believe this could potentially be a scam. It’s best to contact Optus directly if you're considering a new phone plan.

I find it odd that the police have not taken action against this number, especially since it has been reported several times over a considerable period.

I'm uncomfortable with this situation. They should be calling from an official Optus number which appears on my phone. Without proper verification or security questions, I referred them to call back later using the official Optus number. There's no chance I would trust a random caller to share my security details, especially after recently experiencing a security breach.

I've been bombarded with numerous calls from this number over several weeks. Today I answered, but they hung up immediately. I strongly suspect that this is a scam.

I am unsure if this call is legitimate. The caller demanded various identification details from me before revealing the purpose of the call. No legitimate company should ask for personal information from a cold call, especially since they failed to prove they were from Optus. I suspect this is a scammer.

I've been receiving multiple calls each day from this number. They do not leave a message, but I can hear what sounds like a call center in the background when I pick up. Contrary to what some have said, I doubt this is Optus calling, particularly in light of their recent issues. I am blocking and reporting this number.

I advise not to answer this call, as it takes an unusually long time to connect, which raises suspicion about its legitimacy. I tried to call back, and it stated that it was Optus service. They call almost daily but never leave a message. If it were an important matter from Optus, they should be able to contact me via email or send a letter to explain the situation. I have experienced hacking recently, which adds to my concern.

This call was related to Optus customer services, indicating that they were requesting to speak with me about my account.

I advise not to reply or open any message or link sent from this number; it appears to be related to fraud. Opening such messages could compromise your information. It's best to block the number entirely.

Says they’re Optus & want to make sure you’re on the right plan…scam -block.

I missed a call from this number while I was on the phone with my service provider, Optus. It made me wonder if it could be related.

Answered, nothing on the other end of the line. Probably a scam call.

Called and hung up before I could answer, I did not call back if they want to talk to me they must leave a message so I am am able to investigate, otherwise it will be blocked,

Someone from Optus.

National Broadband Network team.

I made a call to a legitimate Optus billing number, and they returned my call from this number. Although it appears to be a legitimate Optus number, I advise caution in case it is spoofed. Do not click to return the call; it's safer to manually enter the number on your keypad. Due to a previous security breach, I always request a contact name and department if I receive unexpected calls from companies.

This call is legitimate and not a scam. It is from the Optus complaints team. If you have concerns, you can reach them directly by calling their customer service number.

Seems legit. Optus pre-recorded message does not ask for any personal info, just tells you numbers for possible departments at Optus that could have called you.

The caller appears to be legitimate as they left a voicemail requesting feedback about a service they provided.

I received a legitimate call from Optus after I had previously requested an upgrade for my NBN technology. The call was related to my service request.

I received several calls from this number today, but they did not leave any messages.

Legitimate call. I had ordered a new phone online, and they were calling to confirm my details, shipping information, and outstanding balance. They also sent verification codes to my phone and email, which confirmed their legitimacy.

This caller reached out regarding a complaint I had submitted and sent me a message to call them back. When I dialed the provided 1300 number, I encountered silence on the other end, with just faint breathing. After three attempts, a lady finally answered, informing me that the representative I needed to speak with was on a lunch break. Based on my experiences, I do not believe this is a scam.

This is a scam call that I have reported to my phone provider, Optus.

I’m following up regarding my complaint with the TIO about a cyber attack that has affected me too. I believe it would be more reassuring to have warning signs and proof that the callers are legitimate rather than receiving random calls from them. Due to this breach, I’m hesitant to trust any phone calls at all!

A call from Optus concerning an issue I have came through, but since I do not answer calls from unknown numbers, I missed the opportunity to speak with them. Now I'm left waiting for them to call back, possibly tomorrow.

The communication appears legitimate due to a satisfactory follow-up; however, I suspect that the same number may have been compromised and is being misused by hackers. This indicates that Optus should consider changing their official phone number.

I believe this number is legitimate as it pertains to my complaint regarding a data breach. They are probably reaching out to follow up on the matter, which I am currently addressing.

I missed a call from this number, followed by a text message stating it was Ginika from the Optus Resolution team. They said they would call back in two days, or I could email them for assistance.

This number is legitimate; it belongs to the Optus Call Centre, and they were responding to an online inquiry I had submitted.

I received a call from Optus regarding a technical issue. This appears to be a legitimate number, so it’s safe to answer.

I received two calls from this number where I couldn't hear anyone speaking. On the third call, a representative claimed to be from Optus technical support regarding an issue I had reported earlier the same day, and I was able to verify the details of my inquiry.

This number is legitimate. I had issues with Optus, particularly regarding my NBN service, and this number contacted me to help resolve those issues effectively.

I received a call from someone named Richa from the number 91743000, claiming to be a customer resolution expert. To verify their legitimacy, I contacted Optus at 133937. They confirmed that the number is indeed valid and connected to Optus. However, due to recent cyberattacks, I am unsure who to believe.

This is a legitimate number from Optus. I have been experiencing issues with my NBN service, and Optus case management called to inform me about an outage affecting 36 customers. They will monitor my services, and I also received a confirming SMS regarding the outage.

I received a message from an Indian man claiming to be from Optus, saying he wanted to discuss a cyber attack. He also sent me a text message, but his manner of speaking and the wording in his text seemed off. Does anyone have more information about this?

I received a call from a man with an Indian accent claiming to be following up on an incident involving my Optus account. He mentioned that he would send me an email regarding this matter, but his phone manner and English seemed unprofessional, making me suspicious of his intentions.

I received a phone call from this number, but it only rang once before hanging up. It felt really odd and unusual.

I received a voicemail from an Indian man who left a message that was hard to understand. He mentioned that he was returning my call from two days ago concerning a cyberattack and indicated that he would call me back in two days.

I called the official Optus service number (133937) earlier regarding an email issue. A representative from Optus promised to return my call and did so a couple of hours later using this number (02) 9174 3000.

I received a call from a number that did not leave a message. As a victim of a data breach, I am alert to any suspicious activity. I have contacted Optus via their secure chat, but they did not confirm whether the call was from them.

I spoke with a man named "Raj," who claimed to be from Optus regarding a customer complaint. I suspect this is a total scam! ⚠️

I received a message instructing me to call Optus. Based on the context, it appears to be a scam.

The caller claimed to be from Optus; however, the call quality was so poor that I could barely hear anything they said. It seems unlikely that Optus would have such bad reception in their own offices. I'm concerned that this might be a scam, especially in light of the recent data breaches.

Definitely not a scam... It was Optus calling to resolve my actual problem.

After missing the call, I returned it and was greeted by a message directing me to contact Optus customer service, which seems an unusual response.

The caller did not leave a message, which makes me suspicious. This could potentially be a scam.

A message was sent stating they need to check my computer, claiming it has a virus. This seems like a scam.

I received a call from this number, but there was no message left when I didn’t answer. I blocked the number because I strongly suspect it's a spam caller.

Claimed to be OPTUS, and asked how can they help. Caller was adamant that I called them, which I didn't.

Optus calling to resolve an issue I had. Not a scam.

The caller left a message. It is an Optus number, the person was calling me in regard to an ongoing problem with my account. Genuine caller.