- Uncertain
- Legit
- Unknown
- Suspicious
- Scam
- Spam
02 9174 3000 (0291743000) receives mixed reports: legitimate Optus callbacks, impersonation scams claiming NBN issues, and silent/robocalls. Community data shows 145 total reports with impersonation and silent call tactics.
Optus Impersonation and Silent Call Reports for 02 9174 3000
The number 02 9174 3000 (also written as 0291743000) has attracted 145 community reports with a complex pattern. While some contributors confirm legitimate Optus service calls, a significant portion of reports flag impersonation attempts and silent call harassment. The most prominent tactics reported involve callers impersonating Optus staff and silent calls with robocall characteristics.
Community data reveals three distinct patterns: genuine Optus callbacks related to service issues, scammers posing as Optus representatives, and aggressive silent call campaigns. Contributors have reported receiving calls from 02 9174 3000 claiming to be Optus staff when they were already speaking with genuine Optus support, suggesting potential data breach exploitation or spoofing of the legitimate number.
What Callers from 02 9174 3000 Claim and Do
Contributors report callers claiming affiliation with Optus using several tactics. One contributor described a caller named Daniel who claimed NBN had instructed him to call, a common impersonation approach. Another received a call claiming to be Optus while already on hold with the genuine service, raising red flags about number spoofing.
The impersonation reports for 0291743000 reveal callers requesting callbacks rather than handling issues directly. One contributor noted the caller insisted on calling them back when asked for email confirmation, avoided providing written documentation, and referenced vague details about an old online order. When the contributor checked with actual Optus, the official response was that the call "didn't sit right."
Silent call reports from 02 9174 3000 show a harassment pattern. Multiple contributors reported receiving calls at 6:20am on Saturday mornings that went to voicemail with 7-10 seconds of silence. When callers reached the contributor on the third attempt, they simply hung up silently. This behaviour is consistent with robocall systems testing active numbers rather than legitimate service calls.
Report Patterns and Timing
The 145 reports for 02 9174 3000 split between legitimate service confirmations and suspicious activity, creating legitimate confusion. However, timing and caller behaviour clearly differentiate the two patterns. Legitimate Optus callbacks occur during business hours or shortly after a contributor initiates contact. One contributor received a callback from a staff member named Damon with the correct case number after reporting an NBN issue.
Silent call harassment from 0291743000 clusters around early mornings, particularly 6:20am on Saturday. Contributors received multiple repeat calls within short periods, with escalating intrusiveness (voicemail silence, then answered calls with immediate hang-ups). This pattern is distinctly different from legitimate support callbacks and aligns with robocall testing behaviour.
The impersonation reports spike around early 2026, with callers attempting to exploit Optus's reputation. One contributor specifically mentioned concerns about the Optus data leak from prior years, suggesting attackers may be using the leak database combined with spoofed numbers to increase credibility.
What to Do If You Receive a Call from 02 9174 3000
If 02 9174 3000 calls you, the appropriate response depends on context. If you initiated recent contact with Optus about a service issue, a callback may be legitimate:
- Do: Ask the caller for a case reference number and verify against your Optus account online
- Do: Request written confirmation via email if discussing account changes or sensitive details
- Do: End the call and contact Optus directly using the official number on your bill or the Optus website if uncertain
If you did not initiate contact with Optus, treat the call as suspicious:
- Do not: Confirm personal details, account information, or provide callback numbers
- Do not: Click any links or download files the caller provides
- Do not: Proceed with requests to call back from different numbers
- Do: Let the call go to voicemail and verify through official Optus channels before returning contact
- Do: Block 02 9174 3000 if you receive repeated silent calls or after declining to engage
For silent calls or hang-ups from 0291743000, blocking is the appropriate response. This behaviour is not consistent with legitimate support operations.
How to Report 02 9174 3000
If you believe you've received an impersonation scam or silent call harassment from 02 9174 3000, several Australian resources can help:
- ACMA (Australian Communications and Media Authority) - Report silent calls, robocalls, and impersonation at acma.gov.au. The ACMA investigates breaches of telemarketing and call restrictions.
- Scamwatch - Report impersonation scams claiming to be from telcos or service providers at scamwatch.gov.au. Include the exact claims made and timing of calls.
- Optus directly - Contact Optus fraud team if you suspect the number is spoofed to impersonate their legitimate service. They can investigate whether 02 9174 3000 is being misused.
- Reverseau - Contribute your experience with 02 9174 3000 to help other Australians identify patterns and protect themselves.
When reporting, include specific details: the date and time of the call, what the caller claimed, any personal information they had about you, and the exact words used to request action.
Understanding the Legitimate vs Suspicious Distinction
The high number of reports for 02 9174 3000 reflects that the number appears in both contexts. Contributors have confirmed legitimate Optus callbacks for service follow-ups, NBN issue notifications, and plan confirmations. However, the same number also appears in impersonation and silent call reports, which may indicate spoofing rather than misuse of the actual Optus line.
The key indicators of suspicious calls from 02 9174 3000 are: unsolicited contact when you haven't contacted Optus, requests for immediate callbacks, resistance to email or written confirmation, vague references to online accounts you don't recall, and calls claiming NBN involvement without your prior contact. Legitimate Optus support has case numbers and can verify details through your account when you contact them independently.
Help others by sharing your experience with (02) 9174 3000!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Two calls, both rang briefly then cut off, no texts or messages, typical spam stuff
I called Optus about plan change then they called back to confirm.
Rang 6:20am Saturday, left silence on voicemail, called back twice more, third time I answered and they hung up
Rang but I didn't pick up because I don't know the number.
Called 6:20am Saturday, sent to voicemail then rang back twice, answered on third call and they hung up silent, voicemail was just seven seconds of silence
Claimed to be from Optus, asked for callback, when I asked for email they said no, babbled about an old online order, gave an Optus number but kept insisting on calling me back, Optus said it didn't sit right when I checked
Total scam, steer clear
Optus called after someone fixed my internet, probably checking if I was happy with the service
Someone named Daniel claiming to be from Optus, said NBN needed them to call. sketchy
Call claiming to be Optus but I was already on hold waiting for them
So I was on a phone call, initiated by myself, with Optus regarding a few issues I was having. When I was on hold on the call I had a missed call from 02 9174 3000. It didn't ring long enough to answer (not that I would have at the time anyway) and I googled the number and some sites suggested it was related to the Optus data leak a few years back. When the Optus guy came back on the phone I told him what had happened and he said that was unusual and to block the number. I blocked the number and he continued helping me out, going on and off hold. After 1 hour 6 minutes my call was somehow terminated from their end. A few minutes later I had a voicemail from the guy who had been helping me but my phone never rang for me to answer. Perhaps my phone never rang as I had blocked the number they call from?? I have now unblocked it as I wanted to be able to take his call.
It was Optus calling about an NBN issue I'd reported, didn't catch the call because no caller ID, got a message from Damon at Optus after with the right case number
Claimed I'd applied for some online service but I haven't done anything like that
Called twice, no message left either time
Missed call from 02 9174 3000. saw some dodgy claims online but turns out it was Optus calling me back about my 5G issue I'd reported a couple days before
called Optus about plan change, they called back twice with voicemail confirming it
This number's from Optus, all good
Had Optus issue with TIO case number, woman named Rio called asking for details, nothing to do with Optus, major red flags
Claimed to be from Optus asking for personal details, caller ID didn't match and accent was dodgy
This number is actually from Optus, could be an agent calling, but scammers can spoof real numbers
Was Optus about modem replacement I sorted with them, went fine
Got a strange call from 02 9174 3000, didn't recognize it, seems to be related to ongoing Optus issues
Bloke named Rashid pretended to be from Optus Customer Support, checked the number and it's fraud, hung up, now texting me
Call about pizza from Optus, asked me to get in touch, seemed alright
Was Optus Case Management following up on support case I opened via app, they sorted my complaint out
Blokes pretending to be Optus, they knew my name, told them they got the wrong number and call dropped
Optus called back about an app issue I had, sorted it out
Couldn't tell me my account number, rambling about services
Call after work hours about upgrading account, voicemail said office hours are 9-5
Warning about calls from 02 9174 3000
Knew my order number, massive call centre background noise, tried to get details before I bailed, seems clever with dodgy email and address near Optus
Called right after I was on phone with Optus, fired off questions that made me uneasy, not sure if it was them or someone pretending
Claimed there was a problem with my internet and wanted access to my computer
Called asking about my NBN technician service, knew my first name and already knew about my resolved issue, felt legitimate
Called claiming to be Optus, but Optus confirmed they didn't call me
Multiple calls with different voicemails, one claimed to be from Central Drug or Assistance, another selling insurance, no relationship with them
Call from Optus but no caller name shown, phone marked it as spam
Voicemail urging me to call back
Calling at odd hours, claimed to connect me to wifi, won't say how they got my number
Caller claimed to be from Optus, referenced my case number and confirmed details through chat, sounds legit unless they accessed My Optus
Call from Optus, verified it through my app
Confirmed it was Optus checking on support ticket I raised
Called, didn't answer, no voicemail left. haven't been with Optus for 20 years
Called twice while I was on with Optus, silent both times, almost merged calls
I just bought a house and utilised a connection service for all utilities inclusive of setting up internet with Optus.
During that call, my plan was confirmed and everything confirmed via email. Optus sent a seperate email confirming my plan, advising they will be calling me to confirm connection details.
I have received three emails from them (confirmed the email address, it is theres) asking me to verify my details. The first time it obviously went through fine, but second and third time I got them, it would flag as an error when the link was clicked. I assumed I’d just received them by accident.
Received a call from this number on Wednesday and requested a callback outside my work hours. Received another call today and he made me very uncomfortable.
Asked me to confirm my ID due to “incorrect details on their end” but wouldn’t say what details.
He read out the last three digits of my license number and asked me to confirm the rest; since he had these and I’d already provided it to Optus for set up, I confirmed.
When he continued by asking me to confirm my license expiry and the number on the back, I asked to put him on hold and googled this number. When I saw the scam flags, I hung up.
I’m not sure if it’s legit or not, considering I rang Optus direct and they hadn’t set up my plan properly (after thirty minutes of back and forth to them, once against requesting my ID for now the fifth time inclusive of calls and emails), they suddenly said the plan I had wasn’t available anymore therefore I need to redo set up.
Between the official Optus number and this one, I don’t know what to believe, but it’s scary and I’d be cautious.
Woman with Indian accent claimed to be from Optus, called back repeatedly after I asked her not to
Optus checking in after NBN technician visit, confirmed monitoring internet usage and issues resolved
Optus confirming details about phone application I made for my daughter, had all the details
Optus confirming order details, sent verification code and link, both authentic
Call center claiming to be Optus, caller had Bombay accent and was rude
Caller identified as Optus Resolution Centre handling complaints, representatives based in India
Called while I was on the phone with Optus customer service
Claimed to be Optus about complaint I lodged, children making noise in background, strong Indian accent, message on answering machine seemed like scam
Voicemail from Optus following up on issue I reported yesterday, had the correct reference number
claimed to be from Optus, trying to upsell me services
Didn't answer because i didn't recognize it, turned out to be from Optus
heavy Indian accent, could hear call center noise in background. asking for personal details but I couldn't understand them well. typical scam telemarketing call
Actually Optus calling after my phone died, safe to call back
Silent on other end, accidentally called back and got Optus recorded message asking for number, seems like spoofed number
Scam.
Called about NBN cabling issues at my place, gave detailed info about what's been happening
Called number and was told it was a scam, advised to report to Scamwatch, but then got another call from same number with contradictory info
Optus representative accidentally called me while fixing an error, got email confirmation from Optus that issue was corrected
Called after I reported outage to Optus, heavy Indian accent, offered compensation and asked for personal info
Eleven missed calls as of 4:44 PM May 7, voicemail full, blocked number
got a call from unknown number, silenced it and blocked it
Poor accent, claimed to be from Optus asking for name and date of birth. sent follow-up SMS over the week. checked with Optus store and confirmed it's not their number
Missed call with no voicemail, might be related to Optus since I switched to Vodafone
Got a call from this number, silent when I answered, similar to earlier silent call right after I rang Optus
Was actually an Optus service rep following up on an issue I'd reported earlier
Phone rang but stopped before I could answer
missed call minutes after cancelling Optus service and updating billing address, no voicemail
Daily calls claiming to be from Optus insisting I give codes to prevent unspecified charges, couldn't say what charges or how much
I believe the call I received was a legitimate call from Optus even though I didn't answer it and they didn't leave a message. I didn't answer because I was already on a call with Optus, cancelling a service. I received a text message from Optus 1 minute after the call confirming the cancellation.
Was Optus sales team, verified with their service department, legitimate but bad caller ID
was Optus case manager following up on my NBN service issue
Got a call, wasn't sure whether to answer, read comments online and glad I didn't
Answered call, caller hung up immediately. blocked after seeing similar reports
Two missed calls, no voicemail, seems to be scam, never had Optus account
Someone named Loney called saying he's from Optus, think he mentioned calling back last week but not sure
Knew details about my Optus account, tried to get info about transferring phone number to my name
Call was from Optus IT about my IT ticket. they left a message with the rep's name that matched my ticket. got a text from Optus with a link to my case notes and rep name, verified via their chat function
Advised caller that contacting from unidentifiable number is unwise, ignored call and checked service
Was a legitimate follow-up from Optus about a support case I'd opened
Subcontractor of Optus, continues calling without voicemail, requested email communication but ignored
Spoken with this number multiple times, confirmed it's associated with Optus
Called claiming to be Optus customer service about a complaint I never made, tried to get me to give account details, real Optus number is 1300
Callback from call center possibly Optus but didn't leave coherent message
Refused to identify, sent text claiming Optus but didn't quote phone number
Said they were from Optus asking about my bill, but I'd already resolved that four days ago so I hung up
indian call centre in background, suspicious, checked online and confirmed scam
Answered with hello, heard chatter in background but no one spoke, hung up after about 5 seconds, odd
Answered but caller hung up immediately without saying anything
No sound when answered, about 27 seconds of silence then hung up
Received a call from 02 91743000 on 8 September 2033 the caller claimed he was from Optus, call was in regards to Optus service problems, he knew my Christian name, he wanted e to confirm my details, I ask him to confirm he was from Optus, response was I would receive a code after, I then decline answering caller's question. The caller was male, according to look up a number search, strong possibility that this is a spoof landline Optus number. I hang up. I believe Optus would sent a questionnaire via SMS or Email for feedback, myself.
Was Optus following up on 5G home Wi-Fi service I bought last week, call was legitimate
Missed call just after speaking with Optus, searched the number and found complaints online
Was Optus confirming an order I'd placed the day before
Knew my name, claimed could offer discount, I'm Optus customer 4 years, asked me postcode I refused, felt suspicious
Called first time a week ago 23/8/2023 I didn’t answer, rang number back said was Optus! Then rang again today 28/8/2023 I picked up thought was Optus same number, but just nothing on other end.. Optus can send a text or email if can’t get me..Spam! I’ve blocked.. Buggers.
Voicemail plus SMS claiming to be Optus about an order I didn't place, with a callback number
Man said he was from Optus claiming I was selected for a free phone upgrade, sounded untrustworthy so hung up
Caller just breathed into phone and hung up, possibly Optus or scam
Keeps calling but never leaves message
Got a call from this number, seems like scammers are using the same number repeatedly, lots of scam alerts for it
Didn't speak right away when I answered. heard call center background noise. after about 30 seconds of silence the call disconnected. relieved I didn't say anything
Got two calls after technician fixed my internet, didn't answer
Woman with Chinese accent keeps calling repeatedly even after blocking
recorded message saying Amazon Prime renews today for $99.99, don't have an account, blocked it
Didn't answer and no voicemail left
Caller said he was from a company called 24/7 with Optus, checking that I was happy with my Optus service so far. He knew my first name, which was the only piece of specific information he had about me. Even though he said he was affiliated with Optus, I didn't trust the call and did not give any personal details or specific answers. Will be blocking this number.
Guy said he was from 24/7 representing Optus, called me by first name, didn't give any info and blocked it
Someone pretending to be from Optus, hung up quick and blocked them
Caller hung up immediately when I answered
Optus retention team trying to convince me to stay with their service
Blocked call and deleted.
Contacted Optus, they confirmed (07) 9174 3000 is not their official number and advised me to ignore calls from it
Phone blocked call, deleted.
Answered since number displayed, heard background noise sounding like Indian call center, said hello and they immediately hung up
Missed calls from this number every day, finally answered and it was definitely a scam
Unexpected call, no voicemail
When I answered they hung up right away, blocking them now
This number appeared as missed call at 1828hrs (6:28 pm). They left a voicemail message that was a sound mash up of gobbly gock. Number was reported and blocked.
Someone named Gabriel using Optus number attempted scam, sent text months ago promising cheaper phone services, insisted on getting bank details
After Optus data breach I've been getting heaps of spam calls and messages. this number called, I ignored it and blocked it like all the unknown numbers
Caller said I had a promotion but when I asked for email or link they said it was only available over phone
Called but didn't leave a message, suspected scam based on other reports
Two calls today. avoided them as I've been affected by Optus and Telstra hacks. called back, sounded dodgy, claimed to be Optus redirect
called me shortly after I was on Optus call that disconnected, claimed to be from Optus Billing Department, asked me to verify name, date of birth and one-time code via SMS
Phone blocked call, deleted.
Caller claimed to be from Optus trying to get my account details, verified with Optus they're not associated with this number
Encountered what seemed like a scam, unsure what to do next, wondering if should report to police or contact Optus
Warned not to trust this caller, be cautious about what they say
Phone blocked call, deleted.
The caller said it was the police. That $1000 and $300 ha been taken out of my account.
It's from Optus. A Guy from this number called me. After hang up I called Optus 133937 to check if that guy left any note in Optus system and he did. So it was from Optus. They confirmed that they need to ask personal id information for upgrade to National Broadband Network.
Fast-talking man claimed to be from Optus. knew my name. said contracts were up for renewal and asked about new phone or contract. I'm not out of contract. he hung up
Hung up soon as I answered, probably a scam
Didn't answer, no message left, no idea who it was
Phone blocked call, deleted.
Called me twice and hung up just after one ring. It started almost 5 minutes after my call to Optus for a customer service matter.
Complete silence when I answered, no one responded
woman claimed to be from Optus, asked about business account and different plans. don't have business account. researched the number after
Definitely a scam, contacted Optus and they confirmed it didn't come from them
Answered but complete silence on other end, lots of background noise before disconnecting
Multiple calls in quick succession with no response on line, also missed call day before
Associated with stealing personal phone numbers for scams
Got a call offering me a new upgraded mobile for $1, said she was from Optus, could hardly speak english, wanted to know my details, I told her to F#^*# off.
Missed call 04/04/23, no message left, blocked and deleted.
Complete silence, heard a man breathing and some grunts plus office noise for 54 seconds before I hung up
99.999% sure this is from Optus, received SMS verification and email confirming identity
Woman claimed to be from Optus, asked for name verification then postcode, recognized as scam
This is a call from OPTUS regarding an order. Legitimate number.
This is a legitimate phone number from Optus- they were calling about an order and I got text message and email confirmation directly from Optus.
Claimed to be from Optus. Asked for me by name. Very well-spoken gentleman with I think a Phillipino accent. Wanted to check whether my Optus plan was right for me. Sounded legit at first, but when he asked for me to verify my details, I bailed. A minute later I received another call from a definite scammer on my home phone number, also Phillipino but female voice. Coincidence?
Woman claimed to be from Optus asking about phone plan upgrade, felt off
Been having internet issues for a month, now receiving calls about it
Got a call with no message. Others reckon it might be Optus related but I'm a customer and haven't had recent contact with them so seems dodgy
This is Optus, legitimate telecommunications company
lots of background noise, both of us silent for about 30 seconds, then they hung up
Multiple calls, never leave voicemail, called back got Optus switchboard message, verified with Optus not their number
Caller hangs up as soon as I pick up, happened multiple times
Picked it up and said hello, they hung up after a few silent seconds.
Called with no message, likely trying to identify who will engage so they can get personal info
Claim to be from Optus. Definately a SCAM wanting you to confirm your details..... The women I spoke too was really hard to understand. Block the number!
Call lasted 5 seconds before I answered. Then got message with audio file. Unusual to get automated voice as audio file, seems like scam
got three calls in one day, no messages left
Caller hung up immediately when I picked up
caller tried to sell me data plan upgrade, kept asking for info - postal code, last name, phone, email. Realised it was scam and hung up
Call about recent purchase, said it was online purchase and SIM plan, mentioned Optus. Very vague, felt like a scam so hung up
Missed call, no message. When I answered, caller didn't respond and hung up
Warned this number is not associated with Optus
Calls every day or two, might be from Optus but not sure. Never leaves voicemail
Called claiming to be from Optus asking if I'm happy with service. I already switched providers
Caller claimed to be from Optus with heavy accent, asked me to confirm personal details. Hung up as seemed suspicious
Person named Ian claiming to be from Optus, asked me to enter a 4-digit code he'd send to verify identity. Felt very suspicious
Repeated calls from this number, never leave voicemail, now blocked, thought it might be Optus about a complaint but they should call my other number
Thought it was Optus so I gave my personal info to a woman, turned out to be fraud
Voicemail mostly background noise, heard non-English speakers laughing, mentions of NBN and Optus
This number doesn't belong to Optus, Optus confirmed it's being used in a scam
Claimed to be from Optus with Indian accent, asked about service and offered new plan. Looked up number during call and found it was scam
Answered, said hello, no response, just background office noise
Caller with Indian accent poor English asking to update handset info, hung up abruptly
Called with no message, tried calling back got female voicemail, suspect it's a scam
Caller claimed to be Raj from Optus, knew my legal name, said my plan expired and asked about upgrading. Hung up because it felt off - Optus usually uses my preferred name and emails about this stuff
They called about Optus, asked me to share security details without proper verification. Told them to call back on official number, wouldn't trust random caller especially after recent breach
Caller demanded ID details before saying who they were, claimed to be from Optus but seemed suspicious
Multiple calls daily, no message, can hear call center in background, blocking and reporting
Bombarded with calls over several weeks, they hung up when I answered today
takes unusually long to connect, called back and it said Optus service. Calls almost daily with no message. Suspicious
Call related to Optus customer services requesting to speak about my account
Called claiming to be Optus wanting to check my plan, obvious scam
Missed a call while talking to Optus, wondered if it was related
Answered, nothing on the other end of the line. Probably a scam call.
Called and hung up before I could answer, didn't call back
Someone from Optus.
National Broadband Network team.
Unauthorised call.
Optus breach.
Block and report.
Made a call to Optus billing, they called me back from this number. Seems to be legitimate Optus but could be spoofed so better to manually dial numbers
Seems legit. Optus pre-recorded message does not ask for any personal info, just tells you numbers for possible departments at Optus that could have called you.
From Optus complaints team, can verify by calling Optus customer service directly
Voicemail from what appears to be a real company asking for feedback about a service
Optus calling about NBN upgrade I'd requested
Several calls today but no messages left
Legitimate call confirming my new phone order, details, shipping and balance, also sent verification codes
Caller reached out about a complaint I'd made, left a message asking me to ring back. When I called the 1300 number got silence and breathing, took three tries to get through to a lady who said the rep was on lunch, don't think it's a scam
scam call I reported to Optus
Following up about TIO complaint regarding cyber attack that affected me too, would be reassuring to have warning signs and proof callers are legitimate, breach making me hesitant to trust any calls
Optus called about an issue, missed it because didn't answer unknown numbers
Legitimate number following up on data breach complaint I'm addressing
Missed call then text from Ginika at Optus Resolution team saying they'll call back in two days or I can email
Was Optus calling back about an online inquiry I'd made
Was Optus calling about a technical issue, seems legitimate
first two calls had no one speaking, third call was Optus technical support about issue I reported, verified details
Was from Optus, they helped resolve my NBN service issues
Richa called claiming to be from Optus customer resolution, I verified with Optus and they confirmed the number but I'm unsure after recent cyberattacks
optus case management called about NBN service issue and outage affecting 36 customers, also got confirming SMS
Indian man claimed to be from Optus about cyber attack, also sent text, speech and wording seemed off
Man with Indian accent claimed to follow up on Optus account incident, said he'd email me, seemed unprofessional
Optus rep called back about the email issue I'd reported, was expecting the call
Voicemail from Indian man saying he's returning my call about a cyberattack, hard to understand
Rang once and hung up immediately, felt really odd
Man named Raj claimed to be from Optus about a customer complaint, suspicious
Got a call with no message left, contacted Optus but they wouldn't confirm if it was them
SMS instructing me to call Optus, looks like a scam
Claimed to be Optus but call quality was terrible, unlikely Optus would have such bad reception, concerned it's a scam especially with recent data breach
Definitely not a scam... It was Optus calling to resolve my actual problem.
Called back after missing it, got a message directing me to contact Optus customer service
Caller didn't leave message, suspicious
Message saying they need to check my computer, claiming it has a virus
Got a call with no message left when I didn't answer, blocked the number as I reckon it's spam
Claimed to be OPTUS, and asked how can they help. Caller was adamant that I called them, which I didn't.
Optus calling to resolve an issue I had. Not a scam.
The caller left a message. It is an Optus number, the person was calling me in regard to an ongoing problem with my account. Genuine caller.
Help others by sharing your experience with (02) 9174 3000!
WRITE A REVIEWFrequently Asked Questions
Is 02 9174 3000 actually Optus calling me?
It could be. If you initiated contact with Optus about a service issue, 0291743000 may be a legitimate callback. However, if you didn't contact Optus first, the call may be impersonation using the Optus name for credibility. The safest approach is to hang up, contact Optus directly using the number on your bill, and ask if they were trying to reach you. Multiple contributors confirmed legitimate Optus calls on this number, but others reported impersonators claiming to be Optus staff.
What should I do if 02 9174 3000 calls claiming to be Optus about an NBN issue I didn't report?
Do not engage. One contributor reported a caller named Daniel from 02 9174 3000 claiming NBN had instructed him to call, which is a common impersonation tactic. If you didn't report an NBN issue, this is a red flag. Hang up, block 0291743000, and contact Optus or NBN Co directly using official numbers from their websites if you have concerns about your service.
Why does 02 9174 3000 call and hang up silently?
Silent calls with immediate hang-ups from 0291743000 are characteristic of robocall systems testing whether numbers are active. Multiple contributors reported receiving calls at 6:20am on Saturday mornings with 7-10 seconds of voicemail silence, then hang-ups when answered. This is nuisance behaviour, not legitimate support. Block the number to stop the harassment.
A caller from 02 9174 3000 said Optus needed me to call them back instead of them helping me directly. Is this normal?
No. One contributor received this exact scenario from 0291743000-the caller insisted on a callback, avoided providing written confirmation via email, and when the contributor checked with actual Optus, the response was that the call "didn't sit right." Legitimate Optus support handles issues directly or creates documented case references. Requests to call back are a common impersonation tactic. End the call and verify independently through Optus.
I received a call from 02 9174 3000 while already on the phone with Optus. Should I be worried?
Yes. One contributor experienced exactly this-they were on hold with Optus when 0291743000 called, and when they mentioned it to the Optus representative they were speaking with, he advised blocking the number and said it was unusual. This suggests the number may be spoofed or the genuine Optus line is being impersonated. Block 02 9174 3000 to prevent further disruption.
How do I report calls from 02 9174 3000 that I believe are scams?
Report to ACMA at acma.gov.au for silent calls or robocall harassment, and to Scamwatch at scamwatch.gov.au for impersonation of Optus. Include the date, time, what the caller claimed, and any personal information they mentioned. You can also report directly to Optus fraud team and contribute to Reverseau so other Australians are aware of the pattern with 0291743000.