- Suspicious
Community report for 02 9157 0653 (0291570653): Caller impersonated Telstra, asked about internet and IP address before hanging up.
Telstra Impersonation Report for 02 9157 0653
One contributor has reported a call from 02 9157 0653 (also written as 0291570653) where the caller impersonated a Telstra representative. The caller initiated contact about the recipient's internet service and attempted to discuss checking the IP address before the call was disconnected. The contributor noted the call originated from a call centre environment based on background noise and caller patterns.
What the Caller from 02 9157 0653 Claimed
The caller from 0291570653 identified themselves as being from Telstra and steered the conversation toward discussing the recipient's internet connection. When the discussion moved to IP address checking, the recipient became suspicious and ended the call. This tactic of opening with a legitimate service provider reference (Telstra) before pivoting to technical requests is commonly used in tech support scams.
Call Details and Pattern
The report of 02 9157 0653 came through a completed call that the contributor answered. The caller's claim of being from Telstra, combined with immediate requests to discuss technical details like IP addresses, suggests a coordinated impersonation attempt. The call centre environment identified by the contributor indicates this number may be part of a larger operation rather than an isolated fraudulent actor.
What to Do If You Receive a Call from 02 9157 0653
If 02 9157 0653 calls you:
- Do not: Provide your IP address, remote access to your device, or personal account details
- Do not: Allow the caller to take control of your computer or provide verification codes
- Do: Hang up immediately if asked to check technical settings or provide system information
- Do: Contact Telstra directly using the phone number on your bill or the official Telstra website to verify any claimed service issues
- Do: Block 0291570653 if you receive further calls
How to Report 02 9157 0653
If you receive a call from 02 9157 0653 claiming to be from Telstra or another service provider, report it to:
- Scamwatch (scamwatch.gov.au) - for detailed scam reports
- ACMA (acma.gov.au) - the Australian Communications and Media Authority handles telemarketing and scam complaints
- ReportCyber (cyber.gov.au) - if technical access or malware is involved
- Contribute your experience on Reverseau - community reports help other Australians identify emerging threats
Help others by sharing your experience with (02) 9157 0653!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Said they were from Telstra and wanted to talk about my internet and started to talk about checking IP - when I disconnected - clearly from a call centre.
Help others by sharing your experience with (02) 9157 0653!
WRITE A REVIEWFrequently Asked Questions
Why would a caller impersonating Telstra ask about my IP address?
Callers from 02 9157 0653 who claim to be from Telstra often use IP address requests as a pretext to gain remote access to your device or verify that they've reached an active account. This is a common tech support scam tactic. Telstra's legitimate support team will never call unsolicited and ask you to check your IP address or grant remote access.
Is 0291570653 really a Telstra number?
No. While 02 9157 0653 may appear to be a Sydney-based number, it is allocated to Symbio Networks and is not an official Telstra number. Scammers often use numbers that look like they could belong to major service providers to build credibility during calls.
What should I do if I've already given information to someone from 02 9157 0653?
If you shared your IP address or device details with a caller from 02 9157 0653, change your passwords immediately, especially for email and online banking. If you allowed remote access, contact your internet provider and consider running a full antivirus scan. Report the call to Scamwatch (scamwatch.gov.au) and contact your bank if you provided payment or account details.
How can I verify if a call about my internet service is legitimate?
Never provide information during an unsolicited call. Instead, hang up and contact your service provider directly using the number on your bill or official website. Real Telstra representatives will not ask for your IP address or offer remote access to your computer during unsolicited calls. If 0291570653 calls you, this is a strong indication it's not a legitimate Telstra contact.
What is a call centre environment and why does it matter?
The contributor from 02 9157 0653 noted hearing call centre background noise, which indicates the call came from an office with multiple operators rather than from an official Telstra support centre. This is typical of scam operations running many simultaneous fraud attempts. If you hear similar background noise from 0291570653, it's a red flag.
Should I block 02 9157 0653?
Yes. If you receive a call from 02 9157 0653 claiming to be from Telstra, block the number immediately. Block 0291570653 on your phone using your device's call blocking feature, and report it to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au). Contributing a report on Reverseau also helps warn other Australians about this number.