- Unknown
- Scam
- Suspicious
02 9155 7771 (0291557771): One legitimate Westpac callback, one impersonation report after account compromise. NSW Optus number with mixed community feedback.
Mixed Reports for 02 9155 7771
The number 02 9155 7771 (also written as 0291557771) has received two contradictory community reports. One contributor confirmed a legitimate voicemail from Westpac requesting a callback about a complaint, while another reported receiving calls from 02 9155 7771 after their account was compromised.
This NSW Optus-allocated number shows a pattern consistent with account takeover rather than systematic scam dialling. The impersonation report indicates 0291557771 was used by someone with unauthorised access to the contributor's payment accounts, specifically mentioning fraudulent Skype transactions.
What Contributors Reported
One contributor received a voicemail from 02 9155 7771 identifying itself as Westpac, requesting a callback to 13528 regarding a complaint the contributor had previously filed. This aligns with legitimate Westpac customer service contact patterns.
The second report describes a different scenario entirely. After discovering unauthorised access to their account (fraudulent credit card activity on Skype), this contributor received calls from 0291557771. The contributor reported the matter to Federal Police, indicating concern that the perpetrators had obtained or were using this number as part of their fraud operation.
Legitimate vs Compromise Risk
The legitimate Westpac report suggests 02 9155 7771 can be used for genuine banking communications. However, the impersonation report underscores a critical risk: compromised accounts enable fraudsters to contact victims from numbers they've obtained illegally.
The timing difference between reports (2023 to 2026) suggests the number may have changed hands or been reused after the 2023 compromise incident. Contributors should verify any banking callbacks independently rather than relying solely on caller identification.
What to Do If You Receive a Call from 02 9155 7771
If 02 9155 7771 calls you:
- Do: Let calls go to voicemail first, especially if you don't recognise the caller context
- Do: Independently verify any banking requests by calling Westpac's official customer service number (13 20 32) rather than using any number provided by the caller
- Do: Check your online banking and recent transactions if you receive unexpected contact from 0291557771
- Do not: Provide account details, passwords, or one-time codes to anyone claiming to call from Westpac, even if caller ID shows 02 9155 7771
- Do not: Click links in SMS or follow instructions to enter credentials based solely on a call from this number
If Your Account Has Been Compromised
If you receive calls from 02 9155 7771 after noticing suspicious activity (unauthorised transactions, password changes you didn't make, or unusual login attempts):
- Do: Contact Westpac immediately on 13 20 32 and report the compromise
- Do: Change your password and enable two-factor authentication if available
- Do: Report fraud to the Australian Federal Police via ReportCyber at cyber.gov.au
- Do: Review recent transactions and dispute any unauthorised charges with your bank
- Do not: Assume calls from 0291557771 are legitimate simply because the number previously received Westpac traffic
How to Report 02 9155 7771
If you believe calls from 02 9155 7771 or 0291557771 are part of an account compromise or fraud:
- Report the number on Reverseau with specific details about what the caller claimed and what activity prompted the contact
- Contact your bank (Westpac or other) directly using their official customer service number
- Report fraud to the Australian Federal Police via ReportCyber: cyber.gov.au
- Report the number to ACMA (Australian Communications and Media Authority) if you believe it's being misused: acma.gov.au
- If you're a victim of identity theft or account compromise, report to Scamwatch: scamwatch.gov.au
Help others by sharing your experience with (02) 9155 7771!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
From Westpac, left a message asking to call back 13528 about a complaint I made
Received calls after being hacked. perpetrators used fake credit card on skype. reported to federal police
caller claimed to be from Westpac asking for personal information, looks like a scam
Claimed to be Westpac warning about account access, insulted me when questioned, said getting rich off my money
Unsafe.
Help others by sharing your experience with (02) 9155 7771!
WRITE A REVIEWFrequently Asked Questions
Is 02 9155 7771 a real Westpac number?
One contributor confirmed receiving a legitimate voicemail from 02 9155 7771 requesting a callback about a complaint to Westpac. However, the second report shows 0291557771 was used by someone with fraudulent access to another contributor's accounts. Always verify banking calls by hanging up and calling Westpac directly on 13 20 32 rather than using numbers the caller provides.
Why did I receive calls from 02 9155 7771 after my account was hacked?
One contributor reported receiving calls from 0291557771 after their account was compromised with fraudulent Skype charges. Fraudsters who gain access to accounts may use obtained or spoofed phone numbers to contact victims. If this happens to you, report it to your bank and the Federal Police (cyber.gov.au) immediately.
Should I call back the number on a Westpac voicemail from 02 9155 7771?
No. Even though 02 9155 7771 has been used for legitimate Westpac contact, you should never call a number provided in a voicemail or text about banking matters. Instead, hang up and call Westpac's official customer service number (13 20 32). This protects you even if 0291557771 is genuinely Westpac, because it ensures you're connecting to verified bank staff.
What should I do if I see suspicious activity after a call from 02 9155 7771?
Contact Westpac immediately on 13 20 32, report the suspicious calls from 0291557771, and review your recent transactions. Change your password, enable two-factor authentication, and report the fraud to the Australian Federal Police via ReportCyber (cyber.gov.au). Do not assume the caller had legitimate access just because they knew details about your account.
Can I trust caller ID that shows 02 9155 7771?
Caller ID alone is not reliable for verifying a caller's identity. The second report about 0291557771 demonstrates that fraudsters can use or appear to use legitimate numbers. Always verify banking or sensitive requests independently by calling the organisation directly on their official number, not any number the caller provides.
Where do I report calls from 02 9155 7771 if I think I'm being scammed?
Report 0291557771 on Reverseau with details of what happened. Also report to Scamwatch (scamwatch.gov.au) if you've lost money or provided personal information. If fraud or account compromise is involved, report to the Australian Federal Police via ReportCyber (cyber.gov.au). You can also contact ACMA about misuse of the number at acma.gov.au.