- Unknown
- Legit
- Scam
- Spam
02 9133 5400 (0291335400): Mixed reports on this Dodo number - legitimate customer support confirmed by many, but some reports of impersonation scams requesting personal information without verification.
Dodo Support or Impersonation Scam: 02 9133 5400 Reports
The number 02 9133 5400 (also written as 0291335400) presents a mixed picture in community reports. Registered to Primus Telecommunications in NSW, this number appears in reports spanning both legitimate Dodo customer service interactions and potential impersonation attempts. Out of 15 reports with clear categorisation, 10 contributors confirmed legitimate calls from Dodo, while 5 flagged concerns including impersonation and suspicious information requests.
The divergence in reports suggests two possible scenarios: either 0291335400 is the genuine Dodo support line but is also being spoofed by scammers, or contributors have varying experiences with legitimate support calls. The presence of impersonation tactics in some reports warrants caution when receiving unsolicited calls from 02 9133 5400.
Legitimate Dodo Support Interactions on 02 9133 5400
Multiple contributors confirmed that 02 9133 5400 is used by Dodo for genuine customer service. Several reports describe callers following proper procedures: one contributor with an open support ticket for a service upgrade received a callback from 02 9133 5400 within seconds, with the caller verified as legitimate. Another contributor received a call about their plan changes, followed by a confirmation email, with no concerns raised.
Contributors who had actively lodged support cases with Dodo report that calls from 0291335400 were legitimate resolutions to their issues. One long-standing customer noted that in 10 years with Dodo, they had never received unsolicited calls, only emails, making an unexpected call from 02 9133 5400 seem suspicious by contrast.
Impersonation and Information Verification Concerns
Two reports explicitly describe impersonation tactics from callers claiming to represent Dodo on 02 9133 5400. One contributor reported a caller who asked security questions without explanation and refused to send email verification when requested. This refusal to verify identity through official channels is a red flag, as legitimate Dodo support should be able to confirm identity via multiple methods.
A second scam report describes callers pretending to be from Dodo service, specifically targeting personal information. Additionally, three separate reports mention unsolicited requests for sensitive details like date of birth and home address during calls claiming to be about billing issues with Dodo Internet. Legitimate service providers typically do not ask for this information without the customer initiating contact or having an active, documented support case.
Unprofessional Behaviour and Unsolicited Calls
Several reports describe unusual calling patterns that differ from standard Dodo support. One contributor who decided against using Dodo received a call from 02 9133 5400 despite having no active support cases, followed by an automated email stating someone would call within eight hours. The contributor found this sequence suspicious given they had not requested any assistance.
Another report notes a representative hung up after the contributor said they weren't ready to proceed, described as unprofessional behaviour. This contrasts sharply with the cooperative, helpful tone described in legitimate support reports.
What to Do If You Receive a Call from 02 9133 5400
If you receive a call from 02 9133 5400 claiming to be from Dodo:
- Do not: Provide personal information, date of birth, home address, or banking details to an unsolicited caller
- Do: Ask the caller to provide a ticket reference number or case ID if they claim you have an open support case
- Do: Request a callback to Dodo's official number found on your bill or the Dodo website, rather than using any number the caller provides
- Do: Hang up immediately if the caller refuses to verify identity via email or official channels
- Do: End the call if the caller asks for information without explanation or context to your account
If you are an active Dodo customer with an open support ticket, calls from 02 9133 5400 are more likely to be legitimate. If you are not a Dodo customer or have no open cases, treat any call from this number with suspicion.
How to Report Suspicious Calls from 02 9133 5400
If you believe you have received an impersonation scam or suspicious call from 02 9133 5400:
- Report to ACMA: Australian Communications and Media Authority (acma.gov.au) handles telecommunications complaints and scam reports
- Report to Scamwatch: Scamwatch.gov.au allows you to report scams and impersonation attempts, including details about the call
- Contact Dodo directly: If the call claimed to be from Dodo, report it to Dodo's official support channels to confirm whether it was a legitimate call
- Block the number: Add 02 9133 5400 to your phone's blocked contacts if you receive multiple suspicious calls
- Contribute to Reverseau: Share your experience with this number to help other Australians identify whether calls are legitimate or impersonation attempts
Help others by sharing your experience with (02) 9133 5400!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Had a ticket open with Dodo for service upgrade, they called within seconds. Definitely Dodo, not a scam
Had a ticket open with Dodo for service upgrade, they called within seconds, was definitely Dodo not a scam
They rang to help with my plan, followed up with confirmation email, all good
dodo has never called me in 10 years, only emails. this call seems like a scam
Claimed to be from Dodo, asked security questions without explanation, refused to send email verification
Called about a billing issue with DODO Internet, asked for date of birth and home address
Legitimate customer support number for Dodo
Call from Dodo, seemed suspicious at first but confirmed they're a legitimate service provider
Representative hung up after I said wasn't ready to proceed, unprofessional
Dodo called even though I decided not to use their service, then got an email saying someone would call within eight hours, but I don't have any active support cases with them
Think this is spam, seems random
scammers pretending to be from DODO service trying to gather personal information
People say it's Dodo or a scam. I'm not a Dodo customer so blocking it
Not a scam, was really from Dodo
Was Dodo contacting me about an active support ticket I had lodged, legitimate call to resolve my issue
Legitimate call about questions I'd emailed, conversation was clear and helpful
Was legitimate call from Dodo helping with technical issue I'd reported on MyDodo portal
DoDo electricity supplier, I'd requested contact, verified by calling their official number on website
DODO service center calling about plan changes, data usage, and security login codes
call from Dodo but I'm not a customer, blocked it
Cold marketing call, never been a customer of Dodo
Missed call, based on other reports might be Dodo since I recently signed up, no message left
Help others by sharing your experience with (02) 9133 5400!
WRITE A REVIEWFrequently Asked Questions
Is 02 9133 5400 actually a Dodo number?
Community reports suggest that 0291335400 is registered as a Dodo customer service number, but there is evidence that scammers may be impersonating this number. Ten contributors confirmed legitimate Dodo calls from 02 9133 5400, while others report impersonation attempts. If you have an open support case with Dodo, calls from 0291335400 are more likely to be legitimate. If you don't have an active case, treat the call with caution.
Why did the caller from 02 9133 5400 refuse to send an email verification?
Legitimate Dodo support should be able to verify identity through multiple channels, including email confirmation. One contributor reported that a caller from 0291335400 refused email verification when asked, which is a major red flag for impersonation. Genuine customer service representatives can always confirm your identity via official channels, so a refusal suggests the caller may not be legitimate.
Can scammers spoof the number 02 9133 5400?
Yes, it is possible for scammers to spoof legitimate business numbers like 02 9133 5400 (0291335400), making their call appear to come from Dodo. This is why asking for a ticket reference, requesting a callback to an independently verified number, and refusing to provide personal information are important verification steps. Never rely solely on caller ID to confirm a caller's identity.
What should I do if 02 9133 5400 calls asking for my date of birth?
Hang up immediately. Three contributors report receiving calls from 0291335400 asking for sensitive information like date of birth and home address without prior context or ticket reference. Legitimate Dodo support will only ask for information necessary to verify your identity if you initiated contact or have an open support case. If you're unsure, end the call and phone Dodo directly using the number on your bill.
I'm a Dodo customer with an open support ticket. Is 02 9133 5400 safe to answer?
If you have an active support case with Dodo, calls from 02 9133 5400 (0291335400) are more likely to be legitimate follow-ups. Multiple contributors confirm receiving helpful support calls from this number for active tickets. However, you can still verify by asking for a ticket reference number before providing any information. If the caller cannot provide this, hang up and contact Dodo independently.
Where can I report the scam call from 02 9133 5400?
Report suspicious calls from 0291335400 to ACMA (acma.gov.au) and Scamwatch (scamwatch.gov.au). Also contact Dodo directly through their official support channels to confirm whether the call was legitimate. Blocking 02 9133 5400 on your phone and reporting it on Reverseau helps other Australians identify the nature of calls from this number.