02 9123 6000 - 0291236000: Qantas Impersonation Scam Reports

• Uncertain
• Suspicious
• Scam
• Legit
• Spam

02 9123 6000 (0291236000): Multiple contributors report Qantas impersonation scams involving fake COVID travel credits and tax refunds, with requests for credit card details.

Qantas Impersonation Reports for 02 9123 6000

Community reports for 02 9123 6000 (also written as 0291236000) reveal a concerning pattern of impersonation scams exploiting the Qantas brand. Out of 29 total reports, 11 are flagged as scams, with 8 specifically involving impersonation tactics. The scammers are using this NSW local number to pose as Qantas representatives, targeting contributors with fraudulent offers and requests for sensitive financial information.

The legitimate Qantas customer service does operate from 02 9123 6000, which scammers exploit to increase credibility. However, the fraudulent calls involve specific red flags: callers claiming knowledge of non-existent credits, requests for credit card details despite already knowing refund amounts, and suspicious callback numbers. Contributors who contacted Qantas directly to verify confirmed that while 0291236000 is a genuine Qantas line, many incoming calls to this number are scam attempts.

What Callers from 02 9123 6000 Claim

Scammers impersonating Qantas on 02 9123 6000 primarily target two schemes: fake COVID travel credits and false tax refunds for cancelled flights. One contributor reported a caller named Jose claiming to offer non-existent COVID travel credits, while another described a caller requesting credit card information for a supposed tax refund, despite already stating the exact refund amount. This contradiction is a major red flag indicating fraudulent intent.

Contributors note that these callers from 02 9123 6000 often open with personal details they claim to have on file, such as the recipient's name and suburb, to build false legitimacy. However, the callers then pivot to requests for payment or credit card information under various pretexts. One report described a caller demanding personal and payment details while explicitly using the Qantas name to trick people. Another contributor received a call from someone claiming to be from Qantas about a tax refund, yet the behaviour and urgency of the request contradicted genuine customer service protocol.

Call Patterns and Timing

Reports about 0291236000 span from January 2024 through February 2026, indicating sustained fraudulent activity over an extended period. The reports show a mix of call answered, missed calls, and other channel reports. One contributor received two silent calls from 02 9123 6000 with no voicemail left, which made them uncomfortable and suspicious. Several contributors reported multiple callback attempts with poor audio quality or just mumbling from what they suspected was an automated call centre.

A significant portion of contributors received calls and answered them, engaging directly with the impersonators before recognising the scam. One contributor only confirmed the call was suspicious after directly contacting the real Qantas customer service line and asking them to verify. This delay in detection is typical of impersonation scams that exploit established brand trust.

What to Do If You Receive a Call from 02 9123 6000

If 02 9123 6000 calls you, it may be legitimate Qantas customer service, but it may also be a scammer impersonating them. Follow these steps to protect yourself:

• Do not: Provide credit card details, personal information, or confirm payment methods over the phone, even if the caller claims to know your refund amount or booking details
• Do not: Use callback numbers provided by the caller - hang up and dial the official Qantas customer service line directly from their website
• Do not: Trust caller ID alone - scammers can spoof legitimate numbers like 0291236000
• Do: Ask the caller for a reference number and call back using the official Qantas contact details independently
• Do: Verify any refund or credit offer by logging into your Qantas account online or calling Qantas directly at their publicly listed number
• Do: Hang up immediately if the caller becomes aggressive, uses urgency tactics, or asks for unusual information
• Do: Block the number 02 9123 6000 if you're certain it's a scam attempt

How to Report 02 9123 6000

If you believe you've encountered a scam from 02 9123 6000 or 0291236000, report it through these official Australian channels:

• Scamwatch: scamwatch.gov.au - Report fraud and scams directly to the ACCC
• ACMA (Australian Communications and Media Authority): acma.gov.au - Report calls impersonating legitimate businesses
• Qantas directly: Contact Qantas customer service through their official website to report the fraudulent use of their number and details
• ReportCyber: cyber.gov.au - If the scam involves data breach or cybercrime elements
• On Reverseau: Share your experience with 02 9123 6000 to help other contributors identify and avoid this number

Reporting helps authorities track impersonation patterns and may assist in stopping the scam operation.

Frequently Asked Questions