- Scam
Community report for 02 9098 2251 (0290982251): Caller claimed to be from Telstra about internet issues, mentioned IP address change.
Telstra Impersonation Report for 02 9098 2251
One contributor has reported receiving a call from 02 9098 2251 (also written as 0290982251) where the caller impersonated a Telstra representative. The caller claimed to be contacting about internet-related issues and mentioned an IP address change before abruptly hanging up when the contributor engaged with the claim.
The number is allocated as a local service through Symbio Networks Pty Ltd in New South Wales. The impersonation of Telstra, a major Australian telecommunications provider, is a recognised scam tactic used to gain credibility and encourage victims to provide access to their systems or personal information.
What the Caller from 02 9098 2251 Said
According to the report, the caller from 0290982251 claimed to represent Telstra and referenced internet connectivity issues. Specifically, the caller mentioned an IP address change - a technical detail designed to sound legitimate and create concern about account security.
The caller's abrupt hang-up after the contributor responded suggests the call may have been a test to gauge response or a robocall-initiated scam attempt. Telstra impersonation scams typically aim to convince recipients that urgent technical action is needed, potentially leading them to grant remote access or share login credentials.
What to Do If You Receive a Call from 02 9098 2251
If 02 9098 2251 calls you:
- Do not: Provide personal information, passwords, or remote access to your computer or devices
- Do not: Click links or download software the caller suggests
- Do: Hang up immediately if the caller is pressuring you about urgent technical issues
- Do: Verify directly with Telstra by calling their official customer service number (13 22 00) using a phone number you find independently
- Do: Block the number (02 9098 2251) in your phone settings if it calls again
Legitimate telecommunications providers never cold-call to inform customers of IP address changes or request remote access without prior contact initiated by the customer.
How to Report 02 9098 2251
If you receive similar calls from 0290982251 or other impersonation attempts:
- Report to Scamwatch at scamwatch.gov.au with details of the call, what was said, and the time it occurred
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au - they monitor telecommunications scams and enforce Do Not Call rules
- Report to ReportCyber at cyber.gov.au if the caller attempted to access your devices or accounts
- Contact Telstra directly via their official channels to alert them of impersonation attempts using their name
- Contribute your report to Reverseau - community intelligence helps other Australians identify and avoid the same threats
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What Our Users Reviewed
Claimed to be from Telstra about internet, hung up after saying IP changed
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WRITE A REVIEWFrequently Asked Questions
Why did the caller from 02 9098 2251 hang up when I answered?
The caller from 0290982251 may have hung up because you responded in a way that made you seem less likely to comply with the scam (e.g., questioning the claim, refusing to engage). Some impersonation scams use initial calls to test whether a number is active and responsive, or the caller may have realised you were not going to grant remote access or provide sensitive information.
Should I call back 0290982251?
No. Do not call back 02 9098 2251 or any unknown number that contacts you with urgent claims. If you need to contact Telstra, use the official customer service number (13 22 00) that you find independently, or log into your account via the official Telstra website. Calling back scam numbers can confirm your number is active to scammers and lead to more calls.
How can I verify if Telstra actually contacted me?
Telstra will not call you about IP address changes or urgent technical issues without you initiating contact first. To verify, hang up and call Telstra's official number 13 22 00, or log into your account at telstra.com.au. Provide them with the phone number 02 9098 2251 so they can investigate whether the call actually came from them.
What is an IP address change and why did the caller mention it?
An IP address is assigned to your internet connection. The mention of an IP address change by the caller from 0290982251 is a technical-sounding detail designed to seem credible and create urgency - it makes the scam sound legitimate and may pressure you into giving remote access so the 'technician' can 'fix' the supposed issue.
Is 02 9098 2251 a real Telstra number?
No. The number 0290982251 is allocated as a local service through Symbio Networks Pty Ltd in New South Wales, not Telstra. Scammers often spoof or use unrelated numbers to appear legitimate. Telstra customer service is reached through 13 22 00 or their official website.
What should I do if I already gave information to the caller from 02 9098 2251?
If you provided personal details, passwords, banking information, or granted remote access to someone claiming to be from Telstra calling 0290982251, contact Telstra immediately on 13 22 00 to report the incident and secure your account. If you shared banking details, contact your bank. For broader fraud concerns, report to ReportCyber at cyber.gov.au and Scamwatch at scamwatch.gov.au.