- Scam
02 9028 4077 (0290284077): Six reports of ING Bank impersonation calls claiming account compromise and fraudulent transactions, requesting security codes and personal details.
ING Bank Impersonation Reports for 02 9028 4077
Six contributors have reported calls from 02 9028 4077 (also written as 0290284077) impersonating ING Bank. The callers claim the recipient's account has been compromised due to fraudulent transactions, creating false urgency to trick contributors into revealing sensitive information. One report notes the scammer already possessed extensive personal details, making the impersonation particularly convincing.
The sophistication of these calls is notable. Contributors report that callers from 02 9028 4077 reference specific transaction amounts, know personal details like full names and suburbs, and use professional-sounding language consistent with legitimate bank communications. One contributor explicitly stated "ING never calls asking to confirm details," highlighting a critical red flag that distinguishes the real bank from these scammers.
What Callers from 02 9028 4077 Say
Callers impersonating ING from 02 9028 4077 use a consistent playbook focused on creating panic. They claim accounts have been compromised due to fraudulent transactions, often citing "overseas" activity or referencing non-existent credit cards to establish false credibility. One contributor reported receiving a call claiming "wild transactions on a non-existent credit card," designed to confuse and provoke an emotional reaction.
The primary objective in calls from 0290284077 is obtaining security verification codes. Callers pressure recipients into providing codes that are being sent to their phones, claiming this is necessary to "unlock" or "confirm" the account. One detailed report describes the scammer saying a large transaction had already been processed and requesting the security number being sent to confirm it. Contributors also received SMS messages from this number claiming accounts were locked and providing this number to contact for unlock instructions.
Report Patterns and Timing
Reports about 02 9028 4077 span from August 2023 through December 2025, indicating sustained activity over more than two years. Most reports arrived via answered calls during daytime and early morning hours. One SMS report came through during evening hours (8:12 PM), suggesting this number may also be used for text-based phishing attempts.
All six reports focus on the same impersonation tactic with minor variations in execution. One contributor mentioned the caller "hung up when I asked for verification code," showing that persistent challenges to the impersonation can expose the scammer. Another noted they "wish I had" called ING directly to verify, indicating at least one person lost money to this scheme before understanding it was fraudulent.
What to Do If You Receive a Call from 02 9028 4077
If 02 9028 4077 calls you claiming to be from ING:
- Do not: Provide any security codes, PINs, passwords, or one-time verification numbers being sent to your phone
- Do not: Confirm personal details like full name, address, or account numbers, even if the caller already knows some information
- Do not: Return the call to any number the caller provides
- Do: Hang up immediately
- Do: Call ING directly using the phone number on your bank card or ING's official website to verify any claims about your account
- Do: Block 0290284077 in your phone settings to prevent future calls
A critical fact confirmed by contributors: ING will never call asking you to confirm security details, provide verification codes, or unlock your account over the phone. If your account is genuinely compromised, ING initiates contact through secure channels within your app or banking portal, never through unsolicited calls.
What to Do If You Receive an SMS from 02 9028 4077
One contributor received an SMS from 02 9028 4077 claiming the account was compromised and locked, with instructions to contact the number to unlock it:
- Do not: Click any links in SMS messages from this number
- Do not: Call the number provided in the SMS
- Do not: Reply to the message
- Do: Delete the SMS immediately
- Do: Report it as spam to your mobile provider by forwarding to 0429 999 888
- Do: Contact ING directly through official channels if concerned about your account
How to Report 02 9028 4077
If you receive fraudulent calls or SMS messages from 02 9028 4077, report them to:
- Scamwatch: scamwatch.gov.au - Lodge a detailed report about the impersonation attempt and any information you provided
- ACMA (Australian Communications and Media Authority): acma.gov.au - Report the number for illegal telecommunications activity
- Your bank (ING): Contact ING directly through the number on your card to report the impersonation and verify your account security
- Australian Cyber Security Centre: cyber.gov.au - Report scams involving identity fraud or financial compromise
- Reverseau: Help protect other Australians by contributing your experience with 02 9028 4077 to our community database
Help others by sharing your experience with (02) 9028 4077!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Claimed to be from ING saying I'm a victim of identity fraud with wild transactions on a non-existent credit card, hung up when I asked for verification code
Person claiming to be ING and enquiring about a fraudulent transaction. In fact they had all my details and had processed a large transaction to my card and wanted the security number that was being sent to my phone to confirm it.
Obvious to state, but if they call you, hang up and call ING directly to confirm. Wish I had!
Text saying my account compromised and card locked, gave this number to contact to unlock it
Scammer pretends to be from ING. The caller claimed my account has been compromised due to a fraudulent transaction.
100% scam, scammer pretends to be ING saying account compromised due to fraudulent transaction overseas, very sophisticated knows lots of personal details, but ING never calls asking to confirm details
Caller pretended to be from ING Bank saying my account was compromised and it was urgent. sounded very convincing
Claimed to be from ING Bank, said my account was compromised, told me to set up a new account and transfer funds to a PayID. Don't engage with this scammer
Help others by sharing your experience with (02) 9028 4077!
WRITE A REVIEWFrequently Asked Questions
Why do callers from 02 9028 4077 know my personal details if it's a scam?
Scammers often source personal information from data breaches, leaked databases, or public records. One contributor reported that callers from 0290284077 "had all my details," confirming they obtain information before calling. This is why ING employees and legitimate banks will never ask you to verify or confirm details you've already provided - they already have them on file. The fact that a caller knows personal details does not mean the call is legitimate.
What should I do if I already gave my security code to 02 9028 4077?
Contact ING immediately using the number on your bank card or through your app - do not use any contact number provided by the caller from 02 9028 4077. Inform ING that you provided a security code to a fraudulent caller and ask them to review recent transactions. They can cancel compromised codes, monitor your account for unauthorised activity, and help recover funds if transactions were processed. Time is critical, so call ING directly as soon as possible.
Why would someone calling from 02 9028 4077 ask for a security code that's being sent to my phone?
The scammer is attempting to perform an account takeover or unauthorised transaction. By obtaining the one-time security code, they can bypass two-factor authentication that ING has sent to your phone. One contributor described exactly this scenario where the scammer said "they had processed a large transaction to my card and wanted the security number being sent to my phone to confirm it." The code is your account's final protection - never share it with anyone, regardless of urgency claims.
Is it safe to call back 0290284077 to verify if it's really ING?
No. Do not call back any number provided by the caller from 02 9028 4077 or call back the original number. Callers control the line when you call back, and scammers may route your call to a fake ING support line staffed by accomplices. Instead, independently verify using the contact number on your ING bank card, your banking app, or ING's official website. Contributors have confirmed this is the only safe verification method.
What makes calls from 02 9028 4077 sound so convincing?
These callers use social engineering tactics combined with legitimate-sounding details. They reference real transaction terminology, claim specific account compromises, and use professional phone manner to establish authority. One contributor noted the caller "sounded very convincing," and another said it was "100% scam" but "very sophisticated." The scammers are trained at impersonation, which is why the only reliable verification is to hang up and contact ING directly yourself using a known contact method.
Should I block 02 9028 4077 or report it instead?
Do both. Block 0290284077 immediately in your phone settings to prevent repeated calls. Additionally, report the number to Scamwatch (scamwatch.gov.au) and ACMA (acma.gov.au) to help protect other Australians. Each report contributes to enforcement action against the scammers and helps authorities track the scale of this impersonation campaign. Blocking prevents future contact; reporting helps stop the threat at its source.