- Unknown
- Suspicious
02 9025 9821 (0290259821): Community reports describe callers falsely claiming to be Telstra technical support, targeting non-customers with security breach claims.
Telstra Impersonation Reports for 02 9025 9821
Two contributors have reported receiving scam calls from 02 9025 9821 (also written as 0290259821) where callers impersonated Telstra representatives. Neither recipient was actually a Telstra customer, yet the callers had personal information including names and phone numbers, claiming to investigate supposed security breaches or internet issues.
The calls came through a local NSW service registered to Optus Networks, though the callers falsely identified themselves as Telstra staff. This mismatch between the actual carrier and the impersonation is a common red flag in telecom scams.
What Callers from 02 9025 9821 Claim
One contributor received a call from 0290259821 where the caller said he was from Telstra and claimed a security breach had been detected on the account. The caller had already obtained the recipient's name and phone number, using these details to appear credible before requesting access or information.
A second report about 02 9025 9821 describes a caller posing as Telstra technical support, claiming to troubleshoot internet connectivity problems. This contributor also confirmed they had no active Telstra service, yet the caller had sufficient information to make the call seem legitimate initially.
Report Patterns and Timing
Both reports of 0290259821 came from March 2026, with one call answered on 4 March and another on 10 March. The callers used the same tactic in both cases: establishing apparent credibility by referencing the recipient's personal details before pivoting to requests that would expose more sensitive information or grant system access.
What to Do If You Receive a Call from 02 9025 9821
If 02 9025 9821 calls you:
- Do not: Confirm personal details, discuss account information, or grant remote access to your device or accounts
- Do not: Follow instructions to visit websites, enter passwords, or download software the caller suggests
- Do: Hang up immediately if the caller claims to be from Telstra, NBN, or your bank
- Do: Verify any claimed issue directly by calling your service provider using the phone number on your official bill or their publicly listed contact number
- Do: Block 0290259821 after receiving a suspicious call to prevent repeat contact
How to Report 02 9025 9821
If you receive a scam call from 02 9025 9821, report it to:
- Scamwatch at scamwatch.gov.au - document what the caller claimed and any personal information they referenced
- ACMA (Australian Communications and Media Authority) at acma.gov.au - report the phone number and call details for investigation
- Reverseau - contribute your experience to help other Australians identify this number's behaviour patterns
When reporting, mention that 0290259821 callers falsely claimed to represent Telstra despite the number being registered to a different provider.
Help others by sharing your experience with (02) 9025 9821!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Said he was from Telstra, had my name and number, claimed security breach detected. I'm not a Telstra customer
Someone claiming to be Telstra technical support about my internet, I'm not even with Telstra
Help others by sharing your experience with (02) 9025 9821!
WRITE A REVIEWFrequently Asked Questions
How did the caller from 02 9025 9821 have my personal information?
Both contributors who received calls from 0290259821 noted the caller already knew their name and phone number. This information could come from data breaches, public records, or previous interactions with legitimate services. Scammers often purchase or access lists of phone numbers and names to make impersonation attempts more convincing. Never assume a caller is legitimate just because they know basic details about you.
I'm not a Telstra customer - why would 02 9025 9821 call me about Telstra issues?
Scammers casting wide nets often call people at random or from purchased lists, claiming to represent major providers like Telstra. Since most Australians have heard of Telstra, it's a believable cover story. Reports about 0290259821 show the caller didn't verify whether you were actually a Telstra customer before making their claims. This is a strong indicator the call is a scam.
What should I do if 0290259821 asks me to give remote access to my computer?
Do not grant access under any circumstances. Hang up immediately. Remote access scams allow criminals to steal data, install malware, or transfer money from your accounts. If 02 9025 9821 or anyone claiming to be from Telstra asks for remote access, that is a definitive sign of a scam. End the call and report the number to Scamwatch.
Can I get in trouble for talking to the caller from 02 9025 9821?
Simply answering a call from 0290259821 is not dangerous. The risk begins if you provide sensitive information, confirm personal details, or grant access to your device. If you've already spoken with the caller, monitor your bank accounts and credit reports. If you shared passwords or banking details, contact your bank and consider freezing your credit.
Is 02 9025 9821 a real Telstra number?
No. According to allocation data, 0290259821 is registered as a local NSW service through Optus Networks, not Telstra. Telstra has its own number blocks. If you want to contact Telstra, use the phone number on your bill or visit telstra.com.au directly rather than calling back a number that claims to be Telstra. Never call a number provided by an incoming caller claiming to be your provider.
What's the difference between a security breach claim and a tech support scam?
Both reports about 02 9025 9821 use impersonation to create urgency. One caller claimed a security breach to pressure the recipient into revealing account details. The other claimed to fix internet problems as an entry point for requesting remote access. The end goal is the same: gaining access to your accounts, devices, or personal information. If 0290259821 calls with either claim, assume it's a scam unless you initiated contact with your actual provider.