02 9005 8181 - 0290058181: HSBC Customer Service with Silent Call Report

• Legit
• Scam
• Spam
• Suspicious

02 9005 8181 (0290058181) identified as HSBC Australia customer service. Three legitimate callback reports; one silent call report. NSW Optus number.

02 9005 8181 Reports - Mostly HSBC Customer Service

The number 02 9005 8181 (also written as 0290058181) has four community reports on record. Three contributors confirmed this is a legitimate HSBC Australia customer service line, with calls relating to complaint follow-ups and general customer service inquiries. However, one report describes a silent call experience, which warrants awareness.

The allocation data shows 0290058181 is a local service number provided by Optus Networks in New South Wales. This aligns with the reports identifying it as an HSBC contact line.

What Contributors Report from 02 9005 8181

Three of the four reports describe expected, legitimate calls from HSBC. One contributor noted they received a callback from the HSBC complaints department following up on a complaint they had previously lodged. Another contributor received a call from HSBC Australia customer service. A third report confirmed HSBC was calling back regarding a complaint the contributor had initiated and was expecting contact.

One contributor reported a different experience with 02 9005 8181: they received two separate calls where no one spoke when they answered. The contributor described this as a silent call situation. This single silent call report contrasts with the three confirmed HSBC customer service reports and may indicate either a technical issue, a misdial, or an unrelated use of the number.

Report Patterns and Contributor Context

The three legitimate reports span from January 2025 to February 2026, suggesting ongoing HSBC customer service activity from this number. All three contributors who identified 02 9005 8181 as HSBC were expecting the calls, indicating they had previously initiated contact or lodged complaints. The silent call report dates to June 2023, approximately two years before the recent HSBC confirmations, suggesting it may be unrelated to current HSBC operations or a one-off technical failure.

What to Do If You Receive a Call from 02 9005 8181

If 02 9005 8181 calls you:

• Do: Answer if you're expecting a callback from HSBC, especially if you've lodged a complaint or contacted customer service
• Do: Verify the caller's identity by asking for their name, department, and reference number before discussing sensitive information
• Do: Hang up and call HSBC directly on their official customer service number if you have any doubt about the call's legitimacy
• Don't: Share banking details or personal information without first confirming you're speaking with HSBC
• Don't: Act on urgent requests or threats, even if the caller claims to be from HSBC - legitimate banks will not pressure you to act immediately

If You Receive a Silent Call from 02 9005 8181

If 02 9005 8181 calls and no one speaks:

• Do: Hang up immediately - silent calls are rarely legitimate
• Do: Block the number if repeated silent calls occur
• Do: Report the call to the ACMA (Australian Communications and Media Authority) if you receive multiple silent calls
• Don't: Return the call - this confirms your number is active and may result in more nuisance calls

How to Report 02 9005 8181

If you receive nuisance or suspicious calls from 02 9005 8181 (0290058181):

• Report silent calls or repeated nuisance calls to the ACMA at acma.gov.au
• If you believe the call is a scam impersonating HSBC, report it to Scamwatch at scamwatch.gov.au
• Contact HSBC directly to verify whether they initiated the call - their official customer service number is available on your bank statement or HSBC's official website
• Contribute your experience to Reverseau to help other Australians identify this number

Frequently Asked Questions