- Spam
- Scam
- Uncertain
- Legit
- Suspicious
Community reports for 02 8766 0261 (0287660261): Mixed reports of legitimate AGL calls and suspicious impersonation scams claiming unpaid bills with robotic voices and urgent demands.
AGL Impersonation and Robocall Reports for 02 8766 0261
Community reports for 02 8766 0261 (also written as 0287660261) show a mixed pattern involving both legitimate AGL customer service calls and suspicious activity impersonating the energy provider. The number is allocated to Symbio Networks in NSW and has received 16 reports, with four contributors confirming legitimate contact from AGL's feedback and resolutions team, while multiple reports describe impersonation scams claiming unpaid bills.
Three contributors flagged this number for scam activity, with callers claiming unpaid bills the recipient does not owe. A robotic voice contacted one contributor asking for their name, then hung up when pressed to provide more information. Another report described a recorded message claiming to be AGL stating a debt was owed, despite the contributor having no outstanding balance. These patterns suggest potential misuse of the 02 8766 0261 number or spoofing.
What Callers from 02 8766 0261 Say
Contributors who answered calls from 02 8766 0261 report several distinct scenarios. Legitimate AGL representatives have called regarding undelivered bills, billing inquiries, and complaint resolution. One contributor noted the AGL resolutions team called after they lodged a complaint and successfully helped resolve an issue where AGL owed them money.
However, suspicious callers claiming to be AGL have made aggressive demands for payment. One caller from 0287660261 displayed frustration and demanded payment for bills the recipient did not owe. A robotic voice called asking for the recipient's name, then disconnected when challenged. Another recorded message claimed an outstanding debt existed when the contributor had paid their account. These callers employ urgency and threats, suggesting debt collection or fraud.
Report Patterns and Timing
The 16 reports about 02 8766 0261 span from January 2024 to January 2026, with intensity increasing in recent months. Calls arrive during both business hours and evening times, including one Saturday call that ended immediately after being answered. One contributor reported receiving 6-7 calls daily from varying numbers, suggesting potential callback scam tactics or automated dialling systems.
Three contributors reported repeated calls about the same issue. One described AGL calling multiple times throughout the day regarding a gas bill already paid. Another received calls from different numbers daily without voicemail messages, consistent with harassment or scam callback patterns. Four reports confirm these calls as legitimate AGL customer service, while nine reports indicate spam, scam, suspicious, or uncertain activity.
What to Do If You Receive a Call from 02 8766 0261
If 02 8766 0261 calls you:
- Do not: Confirm your name, account details, or payment information to any robotic voice or uncertain caller
- Do not: Return the call if you're unsure of legitimacy, as this may activate callback scams
- Do not: Make immediate payments based on urgent demands
- Do: Hang up and contact AGL directly using the phone number on your actual bill or their official website
- Do: Verify any claimed debt through your online account or official AGL channels before responding
- Do: Block the number if 0287660261 calls repeatedly about paid bills or issues you haven't reported
If the call is from AGL's legitimate customer service, they can be reached through your bill or at agl.com.au. Legitimate AGL calls typically do not hang up when you ask for verification or request their official contact details.
How to Report 02 8766 0261
If you believe a call from 02 8766 0261 or 0287660261 is a scam or harassment:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au for potential spoofing or fraud
- Report scam activity to Scamwatch at scamwatch.gov.au with details of what the caller claimed
- If the call threatened legal action or arrest, report to ReportCyber at cyber.gov.au
- Contact AGL directly to ask if they made the call and report the incident to their fraud team
- Block the number on your phone to prevent further contact
- Add your details to the Reverseau community by reporting this number to help other Australians identify unwanted calls
Help others by sharing your experience with (02) 8766 0261!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Called Saturday, barely picked up and hung up
AGL called, just spoke to them about my bill 20 minutes ago
Robotic voice from AGL asking for name, hung up when pressed 1
claiming to be AGL, checking if they actually cold call
Reliable source said this is AGL and legitimate, not spam or scam, though some find their calling methods frustrating
Actually AGL resolutions team, they call after you leave a message or complaint, they're helpful
AGL feedback and resolutions team called, helped with an issue they owed us, was satisfied
Someone from NSW called at 8 PM, suspect they're a scammer
Call about bills I don't owe, these are scammers
Got a call on Saturday from unknown number, didn't answer, no voicemail left
Called 6 to 7 times daily using different numbers each time, no voicemail left, not returning calls
aGL calling repeatedly throughout the day about my gas bill, already paid it, repetitive and unwelcome
Caller ID showed Bankstown, recorded message claimed to be AGL saying I owed money, but I don't owe anything
called to inform I hadn't received my bill, they were trying to help
Caller frustrated demanding payment for something they claim I owed
Third different number claiming to be from AGL. I don't pay for their services. first two marked as suspected spam, third automatically blocked. lots of complaints about all three numbers
Help others by sharing your experience with (02) 8766 0261!
WRITE A REVIEWFrequently Asked Questions
Is 02 8766 0261 actually AGL calling me?
Maybe - the number has been confirmed as legitimate by several contributors who received helpful calls from AGL's feedback and resolutions team. However, four reports describe suspicious callers claiming to be AGL with robotic voices, recorded messages about unpaid bills, and aggressive demands. Verify by hanging up and calling AGL directly using the number on your bill or their official website agl.com.au. Legitimate AGL representatives will not hang up when you request verification or ask for a callback number.
Why does 0287660261 keep calling about a bill I don't owe?
One contributor received a recorded message from 02 8766 0261 claiming an outstanding debt that did not exist, while another was called repeatedly about a gas bill already paid. This pattern suggests either callback scam tactics (spoofed number), fraud, or potential harassment. Do not provide payment or account details. Contact AGL directly to verify if they made the calls, and report to ACMA at acma.gov.au if the calls continue.
What does the robotic voice from 02 8766 0261 do?
One contributor reported receiving a call from 0287660261 with a robotic voice asking for their name. When the contributor pressed 1 as requested, the call disconnected. This pattern is consistent with callback scams or automated fraud systems testing which numbers are active. Do not engage with robotic voices asking for personal information, press buttons, or confirm your name. Hang up immediately and do not return the call.
Can I block 02 8766 0261 permanently?
Yes. Block 0287660261 on your phone if it calls repeatedly, especially about issues you haven't reported. However, if you expect legitimate contact from AGL's customer service team about a pending complaint or inquiry, whitelist the number or check your voicemail for messages. If the harassment from 02 8766 0261 continues after blocking, contact ACMA at acma.gov.au to report potential caller ID spoofing or callback scam activity.
Is 02 8766 0261 a callback scam?
Possibly. One contributor reported receiving 6-7 calls daily from different numbers without voicemail messages, and another described repeated calls about the same paid bill. These patterns are consistent with callback scam tactics where scammers call multiple times hoping you'll return the call. If you receive calls from 0287660261 claiming urgent debts, do not call back. Instead, contact AGL directly or report to Scamwatch at scamwatch.gov.au.
Should I give payment details to someone calling from 02 8766 0261?
No. Multiple reports describe callers from 02 8766 0261 making aggressive demands for payment on bills the recipient did not owe. Legitimate AGL representatives will never demand immediate payment over the phone from an unverified caller. If 0287660261 calls with payment demands, hang up and contact AGL directly using the contact number on your actual bill. Report the call to Scamwatch at scamwatch.gov.au if threats or false debts were mentioned.