- Legit
- Scam
- Uncertain
- Unknown
- Spam
02 8550 5626 (0285505626): Mostly legitimate Macquarie Bank calls, but one automated impersonation report claiming to be Australian Immigration Department.
Mixed Legitimacy for 02 8550 5626
Contributors have submitted 12 reports for 02 8550 5626 (also written as 0285505626), revealing a complex pattern. The majority of confirmed calls - six contributors - identified this as a legitimate Macquarie Bank number returning their calls or responding to complaints they had lodged. However, one contributor reported receiving an automated voicemail from 02 8550 5626 claiming to be the Australian Immigration Department with instructions to complete an important form. This impersonation report stands in contrast to the multiple legitimate banking confirmations.
The remaining reports describe uncertainty or disconnection issues when attempting to call back 0285505626. Four contributors reported being unable to reconnect after the initial call, receiving either "number not in use" or "disconnected" messages, which has fuelled confusion about whether 02 8550 5626 is a legitimate banking channel.
What Callers from 02 8550 5626 Have Reported as Saying
Most legitimate calls from 02 8550 5626 were incoming calls from Macquarie Bank in response to customer-initiated contact. One contributor specifically noted they had "lodged a complaint" and received a return call from this number, with another confirming the call was "in response to a complaint I'd submitted." These represent normal banking follow-up activity.
The concerning report involved an automated message claiming affiliation with the Australian Immigration Department, instructing the recipient to complete "an important form." This impersonation scam tactic - spoofing a government agency and creating urgency around documentation - is a recognised identity fraud method. The message came through as a voicemail, suggesting a robocall system rather than a live caller.
Why Call-Back Attempts Are Failing
A recurring theme across 02 8550 5626 reports is the inability to successfully call the number back. Four contributors attempted to reconnect to 0285505626 and encountered either "disconnected" or "number not in use" messages. One contributor explicitly tested this pattern and concluded the number was spoofed for scam purposes based on the failed callback. However, it's equally possible that legitimate Macquarie Bank calls originate from this number but the line is not configured to receive inbound calls, which is common for outbound-only banking contact centres.
What to Do If You Receive a Call from 02 8550 5626
Given the mixed reports for this number, verification is essential:
- If claiming to be Macquarie Bank: Thank them for calling but verify independently by ending the call and phoning Macquarie Bank directly using the number on your bank statement or their official website. Never provide account details to an incoming caller, regardless of claimed identity.
- If claiming to be Australian Immigration Department or any government agency: Do not engage. Hang up immediately. The Australian Immigration Department (Department of Home Affairs) never requests urgent form completion via voicemail. Report the call to ReportCyber at cyber.gov.au.
- If you cannot call back: This does not confirm legitimacy or illegitimacy. Many legitimate banking contact centre numbers are outbound-only. Rely instead on verifying via official channels before sharing any information.
- If unsure: Let the call go to voicemail, then independently contact the organisation they claim to represent using a known phone number.
What to Do If You Receive an SMS from 02 8550 5626
While these reports relate to calls rather than SMS, the same verification principles apply. If you receive an SMS claiming to be from Macquarie Bank or a government agency:
- Do not click any links in the message.
- Do not reply with personal or account information.
- Contact the organisation independently using details from your account or official website.
- Report the SMS to your carrier and to ACMA (Australian Communications and Media Authority) at acma.gov.au.
How to Report 02 8550 5626
If you receive a suspicious call or impersonation attempt from 02 8550 5626 (0285505626):
- For government impersonation scams: Report to ReportCyber at cyber.gov.au, which handles identity fraud and spoofing.
- For general scam concerns: Lodge a report with Scamwatch at scamwatch.gov.au.
- For telecommunications issues: Contact ACMA at acma.gov.au if you believe the number has been used for fraud or spoofing.
- On Reverseau: Contribute your experience to help other Australians make informed decisions about calls from 02 8550 5626.
Help others by sharing your experience with (02) 8550 5626!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
saw this number pop up cause they were returning my call, all good, sounds legit
Definitely a Scam.. Simple to check it out, just cut it and call back the same no. It will not connect.
I tried it, its a Scam.. Identity fraud.
Definitely a Scam.. Simple to check it out, just cut it and call back the same no. It will not connect.
I tried it, its a Scam.. Identity fraud.
This is Macquarie Bank
Automated message claiming to be Australian Immigration Department, said I have important form to fill out
was Macquarie Bank
Definitely legit. Macquarie returned my call after I lodged a complaint.
Was in response to a complaint I'd submitted, confirmed it was legitimate
Can't connect after trying to return call.
Called back and got disconnected message
Macquarie bank. Legitimate number, but call their 1800 number found on their website.
Called back and got number not in use message
Help others by sharing your experience with (02) 8550 5626!
WRITE A REVIEWFrequently Asked Questions
Is 02 8550 5626 actually Macquarie Bank?
Multiple contributors confirmed that 02 8550 5626 (0285505626) is used by Macquarie Bank for outbound calls responding to customer complaints and service requests. However, six legitimate confirmations do not guarantee the number is never misused. Always verify by calling Macquarie Bank independently using the number on your bank statement or their official website before sharing account details, regardless of who calls you from 02 8550 5626.
What was the immigration department scam report about?
One contributor received an automated voicemail from 02 8550 5626 claiming to be the Australian Immigration Department, stating they had an important form to complete. This is a spoofed impersonation - the genuine Department of Home Affairs does not initiate urgent form requests via voicemail. If you receive such a call from 0285505626 or any number, hang up and report it to ReportCyber at cyber.gov.au.
Why can't I call back 02 8550 5626?
Four contributors reported being unable to reconnect to 02 8550 5626 (0285505626), receiving disconnected or "number not in use" messages. This can occur for two reasons: (1) the number is spoofed/fraudulent, or (2) Macquarie Bank uses this as an outbound-only contact centre line. Do not assume inability to call back proves the number is fake - instead verify any claim independently through official channels.
Should I return the call if 02 8550 5626 appears on my phone?
If 02 8550 5626 called you unexpectedly, do not immediately return the call. Let it go to voicemail. If the message is legitimate (e.g., Macquarie Bank responding to a complaint you filed), verify by calling Macquarie Bank directly using the number on your account or website. If the message claims to be from a government agency, do not return the call - report it instead to ReportCyber at cyber.gov.au.
How do I know if a call from 02 8550 5626 is legitimate?
Legitimate calls from 0285505626 typically occur after you have initiated contact with Macquarie Bank (lodging a complaint, requesting service). If you did not contact them, verify the call by: (1) ending the call, (2) phoning Macquarie Bank's official number from your statement or website, (3) asking if they made the outbound call from 02 8550 5626. If anyone claims to be from a government agency, this verification method still applies - contact the actual agency independently.
What should I do if I gave information to a caller claiming to be from Australian Immigration?
If you shared personal information (passport details, date of birth, address) with someone claiming to be Australian Immigration via a call from 02 8550 5626, treat it as potential identity fraud. Contact the Department of Home Affairs directly at immi.homeaffairs.gov.au, report the incident to ReportCyber at cyber.gov.au, and consider placing a fraud alert with your bank and credit reporting agencies. Monitor your accounts for unauthorised activity.