02 8529 5709: Scam Alert - Telstra Impersonation

• Scam

Received a call from 02 8529 5709? This number is reportedly involved in impersonating Telstra, attempting to scam users regarding internet issues. Discover how to handle such calls effectively.

Understanding the Scam Behind 02 8529 5709

The phone number 02 8529 5709 / 0285295709 has been reported frequently by users as a possible scam, specifically impersonating representatives from Telstra. Many Australians have received calls from this number, where the scammer claims to be from Telstra, attempting to gain access to personal information by posing as a support agent for internet issues.

Insights from User Reports

Multiple user reviews highlight a consistent pattern of deceit. Calls from this number typically involve an individual claiming that there are issues with the person’s internet connection or IP address. In a particularly alarming incident reported on 26th May 2024, a user was informed that their IP address was running in public mode and that the caller could assist in reverting it. As many users have pointed out, Telstra, Australia's leading telecommunications provider, does not conduct unsolicited calls regarding low internet speeds or other technical support issues.

Identifying the Scam

This situation falls under the category of a 'tech support scam', where perpetrators attempt to manipulate victims into providing sensitive information under the guise of helping them with internet-related problems. Such scams are not only misleading but also pose a significant risk to personal data security. In 2024, another user experienced a similar call, where the individual stated they were from “Telstra” in Melbourne. The scammer suggested conducting a speed check that could lead to the potential compromise of the user's computer. This is a clear indicator that such calls are fraudulent.

What to Do if You Receive a Call from This Number

• Do Not Engage: Avoid providing any information to the caller. Legitimate companies like Telstra do not require personal details in this manner.
• Hang Up: If you receive a call from 02 8529 5709 / 0285295709 or a similar number claiming to be Telstra, it's best to hang up immediately.
• Report the Number: You can report suspicious calls directly to Telstra. Provide as much detail as possible about the interaction to help with their investigations.
• Utilise Call Blocking Features: Many smartphones have features to block unwanted calls or to report spam numbers. Consider using these features to protect yourself.

Staying Informed with Reverseau

To stay ahead of scams like the one perpetrated by the caller using the number 02 8529 5709 / 0285295709, consider using services such as Reverseau. This service enables Australians to perform a reverse phone lookup to uncover more information about unknown callers, which can significantly reduce the risk of falling prey to scams.

In conclusion, always remain vigilant about unsolicited phone calls claiming to be from reputable organisations. Educating yourself and taking proactive steps can help safeguard your personal information and prevent scams from affecting you.