02 8528 5389 - 0285285389: Robocall and Insurance Impersonation

• Scam
• Spam

02 8528 5389 (0285285389): Contributors report automated robocall claiming home insurance problems. No company identified. Likely scam targeting NSW residents.

Robocall and Insurance Impersonation Reports for 02 8528 5389

Two contributors have flagged 02 8528 5389 (also written as 0285285389) for suspicious activity. The most significant report involves an automated robocall claiming there is a problem with home insurance, delivered with no company identification and no personalisation. One contributor who received the call from 0285285389 confirmed they do not even hold home insurance, confirming this as a scam targeting random numbers.

This NSW-based local service number registered to Symbio Networks Pty Ltd appears to be exploited for scam purposes. The impersonation tactic combined with automated messaging suggests a widespread campaign rather than individualised fraud.

What the Automated Message Says

The robocall from 02 8528 5389 uses a recorded message claiming "there is a problem with you home insurance." There is no introduction identifying which insurance company supposedly called, no account details mentioned, and no reason given for the contact. The vague nature of the message and absence of company name are red flags.

A contributor who received the voicemail from 0285285389 noted the immediate jump into the problem statement without any greeting or identification. This is a common robocall pattern designed to catch people off guard and prompt them to return the call or follow instructions on a fake website.

Report Patterns and Timing

The two reports for 02 8528 5389 arrived in May and June 2026, with one left as a voicemail and the other missed entirely with no message. The second contributor suspected it was either spam or a donation scam based on the number alone, suggesting this number may have accumulated a reputation in the community.

Robocalls of this type are often deployed across multiple numbers in sequence. If you have received calls from 0285285389, you may also be targeted by similar numbers in coming weeks.

What to Do If You Receive a Call from 02 8528 5389

If 02 8528 5389 calls you:

• Do not: Answer the call, return it, click any links in voicemail transcripts, or visit any website mentioned
• Do not: Provide any personal information, insurance details, or banking information if you do answer
• Do: Let it go to voicemail and listen for company identification
• Do: Hang up immediately if no legitimate company name is provided
• Do: Block 0285285389 in your phone settings to prevent future calls
• Do: Verify directly with your insurance provider by calling their official number (never using a number from the voicemail) if you are unsure

How to Report 02 8528 5389

If you have received a call from 02 8528 5389, report it to Australian authorities:

• Report to Scamwatch at scamwatch.gov.au - describe the insurance claim and automated message
• Report to the ACMA (Australian Communications and Media Authority) at acma.gov.au for robocall and illegal automated messaging complaints
• Report to ReportCyber at cyber.gov.au if you clicked any links or provided information
• Add your report to Reverseau to help other Australians identify this number

Robocalls spoofing legitimate services are a high-priority enforcement issue for ACMA. Providing details of the exact message, timing, and any follow-up requests helps authorities track the campaign.

Frequently Asked Questions