- Scam
Community report for 02 8360 3585 (0283603585): Caller impersonated Telstra claiming internet security issue. Flagged as scam.
Telstra Impersonation Report for 02 8360 3585
One contributor has flagged 02 8360 3585 (also written as 0283603585) for impersonating Telstra. The caller claimed the recipient's internet connection wasn't secure, a common opening tactic used in tech support scams targeting Australian households.
The contributor immediately recognised this as a scam and did not engage further. This report adds to the broader pattern of impersonation scams targeting Telstra customers, where callers pose as representatives from the telecommunications provider to gain access to devices or personal information.
What the Caller from 02 8360 3585 Claimed
According to the report, the person calling from 0283603585 stated that the recipient's Telstra internet wasn't secure. This is a classic opening line used in tech support scams. The caller did not progress beyond this initial claim before the contributor ended the call.
Scammers using this approach typically follow up by offering to "fix" the alleged security issue, which often involves either:
- Requesting remote access to the device
- Asking for payment for a fake security service
- Requesting personal or financial details to "verify" the account
What to Do If You Receive a Call from 02 8360 3585
If 02 8360 3585 calls you:
- Do not: Answer if you don't recognise the number, press any keys, or grant remote access to your device
- Do not: Share personal details, banking information, or passwords with anyone claiming to be from Telstra
- Do: Hang up immediately if the caller claims your internet or device has a security problem
- Do: Contact Telstra directly using the phone number on your bill or their official website to verify any claimed issues
- Do: Block 0283603585 if you receive further calls
- Do: Let unknown calls go to voicemail
How to Report 02 8360 3585
If you've received a scam call from 02 8360 3585 or 0283603585, report it to:
- Scamwatch (scamwatch.gov.au) - Australia's official scam reporting service run by the ACCC
- ACMA (acma.gov.au) - The Australian Communications and Media Authority handles telecom complaints
- Telstra directly - Contact Telstra through your account or their official channels to report the impersonation
- Reverseau - Add your own report to help other Australians identify this number
Help others by sharing your experience with (02) 8360 3585!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Phoned saying Telstra internet wasn't secure, total scam
Help others by sharing your experience with (02) 8360 3585!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer call claiming to be from Telstra about internet security?
Scammers impersonating Telstra use security concerns as a hook to gain trust. Once they have your attention, they typically ask for remote access to your computer or request payment for fake security software. The report about 02 8360 3585 shows this exact tactic in action - the caller from 0283603585 opened with a security claim.
How can I verify if a call from 02 8360 3585 is really from Telstra?
Telstra will never call you unsolicited claiming you have a security problem. If you're concerned about your account, hang up and call Telstra directly using the number on your bill or their official website. Never call a number provided by an unsolicited caller. The contributor who received the call from 02 8360 3585 (0283603585) did the right thing by ending the call immediately.
What should I do if 02 8360 3585 or 0283603585 calls my phone?
Do not answer. If the call comes through, hang up without engaging. Do not press any keys, confirm your details, or allow remote access. Block the number in your phone settings. If you're concerned about your actual Telstra service, contact Telstra directly using a number you know is genuine, such as the contact details on your account statement.
Is this the only report about 02 8360 3585?
Currently, there is one confirmed report about 02 8360 3585 flagging it as a Telstra impersonation scam. However, scammers often use multiple tactics and numbers. If you've received a similar call from 0283603585 or another number claiming to be Telstra, add a report on Reverseau to help build a clearer picture.
Where can I report the call from 02 8360 3585?
Report the scam call from 02 8360 3585 (0283603585) to Scamwatch at scamwatch.gov.au or call 1300 795 995. You can also report to ACMA at acma.gov.au. Telstra should also be notified directly through their official customer service channels so they can warn other customers about the impersonation.
What's the difference between a scam and a telemarketing call?
Telemarketing calls are attempts to sell legitimate products or services, while scams are designed to defraud you of money or information. The report about 02 8360 3585 (0283603585) is classified as a scam because the caller falsely claimed to represent Telstra with the intent to manipulate the recipient, not to conduct legitimate business. Scams typically involve deception and false identity claims.