- Scam
Community report for 02 8360 3570 (0283603570): Caller impersonated telco technician, requested remote access to computer and IP settings changes.
Telco Impersonation Tech Support Scam on 02 8360 3570
One contributor has reported a scam call from 02 8360 3570 (also written as 0283603570) involving impersonation of a telecommunications provider. The caller claimed to represent the telco and attempted to manipulate the recipient into accessing their computer and modifying IP settings, a classic remote-access scam tactic.
The contributor did not comply with the caller's requests, preventing any potential unauthorised access to their system. This report highlights how scammers use trusted brand names to gain credibility and trick people into granting remote access to their devices.
What the Caller from 02 8360 3570 Requested
According to the report, the caller from 0283603570 posed as a telco representative and specifically asked the recipient to access their computer and modify IP settings. The caller did not provide legitimate technical justification for these changes, which is a red flag. Legitimate telco support would never ask you to change IP settings without proper explanation and verification of your identity first.
What to Do If You Receive a Call from 02 8360 3570
If 02 8360 3570 calls you, follow these steps to protect yourself:
- Do not: Allow the caller remote access to your computer, follow instructions to change network settings, or grant permission to view your screen
- Do not: Download any software, open command prompts, or install applications the caller suggests
- Do: Hang up immediately if the caller claims to be from your telco and asks for computer access
- Do: Contact your actual telco directly using the number on your bill or their official website if you're concerned about your account
- Do: Verify the caller's identity independently before engaging with any technical requests
- Do: Block the number if 02 8360 3570 calls again
Why This Scam Works
Callers impersonating telco staff exploit trust in established brands. Most people assume a call from their telco is legitimate, especially when the caller uses technical language about IP settings or network issues. By claiming urgency or threatening service disconnection, scammers pressure recipients into quick decisions without thinking critically. The contributor's caution in refusing to follow instructions likely saved them from malware installation or financial fraud.
How to Report 02 8360 3570
If you receive similar calls from 0283603570 or other numbers using this tactic, report them to Australian authorities:
- Report to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Report the scam to Scamwatch at scamwatch.gov.au with details of what happened
- If malware was installed, report to ReportCyber at cyber.gov.au
- Block the number on your phone to prevent future calls
- Share your experience on Reverseau to help warn other Australians about 02 8360 3570
Help others by sharing your experience with (02) 8360 3570!
WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Bloke said he was from the telco, wanted me to get on the computer and mess with my IP settings, I didn't do it
Help others by sharing your experience with (02) 8360 3570!
WRITE A REVIEWFrequently Asked Questions
Why would a scammer impersonate my telco when calling 02 8360 3570?
Telco impersonation is highly effective because most people trust their telecommunications provider. When a caller claims to represent your telco, you're more likely to follow instructions. The caller from 0283603570 exploited this trust to request computer access. Real telcos rarely ask you to modify IP settings or grant remote access without first verifying your identity through official channels.
What happens if I let someone from 02 8360 3570 access my computer?
Granting remote access to your computer puts you at serious risk. A scammer with access could install malware, steal passwords, access your banking apps, or lock you out of your own system. The contributor who received the call from 0283603570 avoided this by refusing the request. Never grant remote access to someone who called you unsolicited.
Should I call 02 8360 3570 back if I missed their call?
No. Do not call back 0283603570 or any unknown number that called you claiming to be from your telco. If your telco actually needs to contact you, they will call again, or you can contact them directly using the number on your bill. Calling back could connect you to a scammer pretending to be telco support.
How can I tell if a call is really from my telco and not from 02 8360 3570?
Legitimate telco calls will not ask you to change IP settings, download software, or grant remote access without proper verification. If 0283603570 or another number calls claiming to be your telco, hang up and call your telco directly using the official number on your account or their website. Telcos have official support channels and won't pressure you into immediate action.
What should I do if I already gave remote access to someone from 02 8360 3570?
If you granted remote access during a call from 0283603570, change your passwords immediately for email, banking, and other sensitive accounts from a different device. Run antivirus software on your computer to check for malware. Contact your bank to ensure no unauthorised transactions occurred. Report the incident to ACMA at acma.gov.au and to Scamwatch at scamwatch.gov.au.
Is 02 8360 3570 the only number scammers use for telco impersonation?
No. 0283603570 is just one number that has been reported for this scam. Scammers frequently use spoofed numbers or may call from different numbers entirely. Always be cautious of unsolicited calls requesting computer access, regardless of the number displayed. If you're unsure, hang up and contact your telco independently using their official support line.