- Scam
Community report: 02 8359 0380 (0283590380) robocall impersonating Commonwealth Bank, requesting keypad input for fraudulent transactions.
Commonwealth Bank Impersonation Robocall from 02 8359 0380
One contributor has reported a robocall from 02 8359 0380 (also written as 0283590380) impersonating Commonwealth Bank. The caller used an automated or pre-recorded voice claiming to be from the bank and requesting the recipient press numbers on their phone keypad. The stated reason was to verify transactions allegedly processed through the recipient's account.
This type of call is a common scam tactic designed to trick people into confirming sensitive information or authorising fraudulent transactions through keypad input. The impersonation of a major Australian bank like Commonwealth Bank increases the urgency and psychological pressure on recipients.
What the Caller from 02 8359 0380 Requested
According to the report, the call from 02 8359 0380 claimed transactions had gone through the recipient's account and requested keypad responses to verify or authorise activity. The contributor did not specify whether they complied with the request or what information was sought beyond the keypad input.
This technique, sometimes called "keypad scamming" or "DTMF capture," is designed to collect voice authentication responses or trick users into confirming fraudulent transactions. Banks never request this type of keypad verification for legitimate account issues.
Robocall Pattern and Timing
The report indicates the call was answered, meaning it successfully connected to the recipient. The call originated from 02 8359 0380, a local NSW number allocated to Symbio Networks. The use of a local number is deliberate misdirection to appear legitimate and increase the likelihood of the call being answered.
The robocall format (automated or pre-recorded voice) combined with impersonation of a major bank and artificial urgency around transactions is a hallmark of scam calling campaigns targeting Australian bank customers.
What to Do If You Receive a Call from 02 8359 0380
If 02 8359 0380 calls you or you recognise this number in your call history:
- Do not: Press any keypad numbers, follow the caller's instructions, or provide account details
- Do not: Confirm that you are the account holder or provide your name, date of birth, or card numbers
- Do: Hang up immediately, especially if you hear an automated or robotic voice
- Do: Contact Commonwealth Bank directly using the phone number on the back of your card or their official website to verify any account concerns
- Do: Block 02 8359 0380 on your phone to prevent future calls
- Do: Report the call to the appropriate authorities if you suspect fraud
How to Report 02 8359 0380
If you received a call from 02 8359 0380 claiming to be from Commonwealth Bank or requesting keypad input:
- Report the scam to Scamwatch at scamwatch.gov.au
- Report the robocall to the Australian Communications and Media Authority (ACMA) at acma.gov.au
- Contact Commonwealth Bank directly to report the impersonation and confirm your account security
- Report the number on Reverseau to help other Australians identify this scam
- If you provided financial information, contact your bank immediately and consider freezing your credit with Australian credit reporting agencies
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WRITE A REVIEWRatings Distribution
What Our Users Reviewed
Scam saying it's Commonwealth bank... Wants you to press numbers on the keypad... Says transactions gone through account.
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WRITE A REVIEWFrequently Asked Questions
Should I press numbers if 02 8359 0380 or a similar number claims to be my bank?
No. Legitimate banks never request keypad input to verify transactions or account access. If 02 8359 0380 or any unknown number asks you to press keys, hang up immediately. Banks will not use robocalls to verify account activity. Always call your bank directly using the number on your card.
Is 02 8359 0380 really Commonwealth Bank?
No. One contributor reported that 02 8359 0380 impersonated Commonwealth Bank using a robocall. The number is actually allocated to Symbio Networks in NSW and is being used fraudulently. Commonwealth Bank's legitimate customer service numbers are published on their official website-never rely on a phone number from an incoming call.
What happens if I press keypad numbers when 02 8359 0380 calls?
Pressing keypad numbers in response to 02 8359 0380 or similar robocalls can confirm your number is active, potentially leading to more scam attempts. Keypad input may also be recorded for voice authentication bypass or used to trigger fake transaction confirmations. Do not engage with the keypad request under any circumstances.
Why do scammers use local NSW numbers like 02 8359 0380?
Scammers use local numbers like 02 8359 0380 to appear legitimate and increase the likelihood that people will answer. A 02 prefix looks like a Sydney-based business number, making it seem trustworthy. In reality, 02 8359 0380 is allocated to Symbio Networks and is being misused for fraudulent calls.
What should I do if I already provided information to 02 8359 0380?
If you provided account numbers, passwords, or card details to 02 8359 0380, contact your bank immediately. Request to freeze your account and change your passwords. Monitor your account for unauthorised transactions. Consider placing a fraud alert with Australian credit reporting agencies and reporting the incident to Scamwatch.
How do I block 02 8359 0380 on my phone?
On most Australian phones, you can block 02 8359 0380 by opening the call log, selecting the number, and choosing 'Block' or 'Add to Block List.' You can also add 02 8359 0380 to your phone's built-in spam filter. For persistent calls, contact your phone provider about call-blocking services. Report the number to Reverseau to help warn your community.