- Scam
02 8320 7220 (0283207220): A contributor received an automated immigration bureau impersonation robocall with multilingual prompts claiming a document notification.
Immigration Impersonation Robocall from 02 8320 7220
One contributor has reported a scam robocall from 02 8320 7220 (also written as 0283207220) impersonating an immigration bureau. The call used automated voice prompts in multiple languages, beginning with a message claiming the recipient had a document notification from the immigration bureau. The robocall presented a choice to press 1 for English or 2 for Chinese before continuing in Chinese, a common technique to identify responsive phone numbers for follow-up scam attempts.
This type of impersonation targets vulnerability by invoking government authority. The immigration bureau framing creates urgency, as many people have legitimate visa applications or status matters pending. The multilingual element suggests this robocall campaign targets diverse communities in Australia.
What the Robocall from 02 8320 7220 Claims
The automated message from 0283207220 stated there was a document notification from the immigration bureau waiting for the recipient. By offering language selection, the robocall attempted to confirm the number was active and monitored by a person. This is a classic robocall scam tactic - the press-1-to-continue mechanism serves dual purposes: it identifies engaged targets and begins a scripted interaction that typically leads to credential harvesting or financial demands.
The fact that 02 8320 7220 continued in Chinese after the language prompt suggests the scam operator may have specific targeting parameters or that this particular robocall campaign was distributed to large contact lists regardless of language preference.
Report Details and Timing
The call to 02 8320 7220 was answered by the contributor. This occurred on 19 March 2026. The allocation data shows the number is registered to Symbio Networks Pty Ltd as a local service in NSW, though the actual caller appears to be operating a spoofed or compromised line.
What to Do If You Receive a Call from 02 8320 7220
If 02 8320 7220 calls you:
- Do not: Press any keys, respond to prompts, or stay on the line
- Do not: Provide personal information, visa details, passport numbers, or financial information
- Do not: Call the number back or click any links sent via SMS
- Do: Hang up immediately and block 0283207220
- Do: Verify any immigration matter directly via the official Department of Home Affairs website or by calling their official number
- Do: Note the exact message and time, then report it
How to Report 02 8320 7220
Report this robocall to Australian authorities:
- Scamwatch: scamwatch.gov.au - file a detailed report mentioning the immigration bureau impersonation and robocall tactics
- ACMA (Australian Communications and Media Authority): acma.gov.au - report unsolicited robocalls and scam patterns
- Department of Home Affairs: immi.homeaffairs.gov.au - alert them to impersonation using their name and authority
- ReportCyber: cyber.gov.au - if you believe credentials were compromised or funds lost
- Reverseau: Contribute your experience with 02 8320 7220 to help other Australians identify this scam
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What Our Users Reviewed
Google captured message saying immigration bureau has document notification, press 1 for English 2 for Chinese, then continued in Chinese
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WRITE A REVIEWFrequently Asked Questions
What should I do if 02 8320 7220 calls and I accidentally press a key?
Hang up immediately and do not continue the call. Pressing a key confirms your number is active and monitored. Block 0283207220 in your phone settings and do not call the number back. If you're concerned about a legitimate immigration matter, contact the Department of Home Affairs directly via their official website or phone line, not any number or link from the robocall.
Is the immigration bureau really calling from 02 8320 7220?
No. The actual Department of Home Affairs does not initiate contact via unsolicited robocalls with automated prompts. If you have a genuine immigration notification, the department will contact you through your account or send official correspondence. If 0283207220 calls claiming to be immigration, it is a scam. Always verify by contacting the department directly using their official contact details from their website.
Why did the robocall offer Chinese language options?
The language selection feature on calls from 02 8320 7220 serves two purposes: it identifies which phone numbers are monitored by real people, and it may target specific communities. By offering language options, the scammer can segment their contact list and tailor follow-up messages. This does not mean you are specially targeted - it means you are on a large contact list being tested with this robocall campaign.
Could 02 8320 7220 be a legitimate number spoofed by scammers?
Yes. The number 02 8320 7220 is allocated to Symbio Networks Pty Ltd in NSW, but scammers frequently spoof legitimate phone numbers to appear genuine. The fact that 0283207220 is running immigration impersonation robocalls suggests either the account has been compromised or the scammer is using call spoofing technology. Either way, do not engage with the call.
What information do scammers get when I press 1 or 2 on 02 8320 7220?
When you press a key in response to the robocall from 0283207220, the scammer confirms your number is active and likely monitored by a person. This information is sold or used for follow-up scam attempts - either additional calls, SMS messages, or escalation to live scammers. Your phone number becomes flagged as responsive, making it valuable on scammer lists. Do not press any keys.
Should I report 02 8320 7220 to my phone provider?
Yes. After reporting to Scamwatch and ACMA, contact your phone provider (the company listed on your bill) and report the robocall from 02 8320 7220. Provide them with the date, time, and details about the immigration bureau impersonation and automated voice prompts. Providers can flag numbers for fraud investigation and warn other customers. You can also ask them to block 0283207220 from reaching your phone.